Posted:2 days ago| Platform: Linkedin logo

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Job Type

Full Time

Job Description

About the Company:


About the Role:


Responsibilities:

  • Infrastructure Understanding:

  • Gain a holistic understanding of clients’ IT infrastructure, including servers, networks, storage, virtualization, Backup/Recovery, Security and cloud environments.
  • Work closely with internal and client IT teams to document and map current infrastructure setups.


  • Architecture Documentation:

  • Design and create enterprise-level IT architecture diagrams using Microsoft Visio (or similar tools).
  • Maintain up-to-date architecture documentation for each assigned account.


  • Infrastructure Health Reviews:

  • Analyze and review IT infrastructure health reports from monitoring tools or manual audits.
  • Identify performance bottlenecks, risks, and vulnerabilities.
  • Prepare summary reports and presentations on overall infrastructure health.


  • Recommendations and Upgrades:

  • Recommend suitable infrastructure upgrades, performance optimizations, or modernizations based on health assessments.


  • Client Relationship Management:

  • Act as a single point of contact for clients regarding their technical infrastructure.
  • Translate technical findings into business-friendly communication and ensure customer satisfaction.

Qualifications:


  • Graduate degree in Computer Science / Information Technology / Electronics / or related discipline.

Required Skills:


  • Strong understanding of IT infrastructure components – servers, networking, storage, virtualization, and cloud.
  • Proficiency in Microsoft Visio (mandatory) for creating professional architecture diagrams.
  • Ability to analyze IT health reports and derive actionable insights.
  • Strong problem-solving, communication, and presentation skills.
  • Ability to work independently and manage multiple client accounts.


Preferred Skills:

  • Experience with cloud platforms (AWS, Azure, GCP).
  • Familiarity with monitoring and reporting tools (e.g., SolarWinds, Nagios, PRTG).
  • Basic understanding of security compliance and IT governance frameworks.
  • ITIL


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