Technical Project Manager

Job Title: Technical Project Manager

Experience: 12+ Years

Location: Hyderabad - Work from office

Shift Requirement: Willingness to work in shifts to support global customers

Role Overview

We are seeking a highly experienced Technical Project Manager with a proven track record of managing teams in Augmented and Managed Services environments. The ideal candidate will have strong expertise in SLA/KPI management, customer interfacing, requirements gathering, Agile delivery, and guiding technical teams with solutions. This role demands excellent communication, people management, and presentation skills, along with proficiency in Agile/Scrum methodologies and JIRA for project tracking. Experience in the Education domain will be considered a strong advantage.

Key Responsibilities

• Project & Delivery Management

• Manage end-to-end delivery for multiple projects in augmented and managed services models.
• Drive SLA and KPI adherence across teams, ensuring timely and quality outcomes.
• Develop and track project plans, timelines, risks, and mitigation strategies using JIRA.
• Conduct Agile ceremonies (stand-ups, sprint planning, retrospectives) and ensure Agile best practices are followed.

• Client Engagement

• Act as the primary point of contact for customers, ensuring proactive communication and stakeholder alignment.
• Translate business requirements into actionable technical tasks for delivery teams.
• Conduct regular governance meetings, reporting on performance, risks, and improvement plans.

• Team Leadership & Guidance

• Lead, mentor, and manage cross-functional Agile teams.
• Guide teams in understanding customer requirements and providing scalable solutions.
• Foster a culture of accountability, collaboration, and continuous improvement.

• Process & Performance Management

• Establish and enforce best practices for SLA monitoring, escalation handling, and incident resolution.
• Ensure accurate reporting, dashboards, and performance reviews with both internal teams and clients.
• Drive creation and maintenance of SOPs/Runbooks to standardize service delivery.

• Communication & Presentations

• Deliver high-quality presentations to leadership and clients on project status, value additions, and transformation initiatives.
• Collaborate with senior stakeholders to align on business priorities and solution strategies.

Required Skills & Qualifications

• 12+ years of experience in IT services, with strong exposure to Augmented and Managed Services delivery models.
• Proven experience in SLA and KPI management.
• Strong knowledge of Agile/Scrum methodologies with hands-on experience running Agile projects.
• Proficiency in JIRA (issue tracking, sprint planning, reporting, dashboards).
• Strong customer-facing skills with ability to interface directly with executive stakeholders.
• Hands-on experience in requirement gathering, analysis, and solution guidance.
• Excellent people management and team leadership abilities.
• Outstanding communication and presentation skills.
• Ability and willingness to work in shifts to support global operations.
• Experience in the Education domain (LMS, CRM, Student Lifecycle systems, etc.) will be an added advantage.

Education

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field (Master’s preferred).
• PMP / PRINCE2 / ITIL / CSM (Certified Scrum Master) certification is a plus.