Technical Project Manager

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The Technical Project Manager plays a critical role in ensuring the successful delivery of infrastructure, cloud, and transformation projects across the client base. This role champions the use of robust project management methodologies, applying best practices with a lean and agile mindset to deliver high-quality technical solutions that meet client expectations.

As a key member of the Professional Services team, the Technical Project Manager oversees the full project lifecycle — from presales engagement and planning through to execution, go-live, and closure. They work closely with clients to understand business and technical requirements, translating these into structured project plans with clear milestones, deliverables, and success criteria. A strong ability to balance process, structure, and delivery is essential.

The Technical Project Manager collaborates with cross-functional teams including engineers, consultants, and third-party vendors, ensuring that resources are effectively coordinated and that technical work is delivered on time, within budget, and to specification.

They proactively identify risks, manage scope changes, and adapt plans to accommodate evolving client needs or technical constraints.

In addition to managing infrastructure and cloud projects delivered, the Technical Project Manager may be deployed directly into client environments to manage internal or third-party projects on behalf of the client. In these engagements, the TPM acts as a trusted extension of the client’s team, bringing customer's project delivery expertise, technical oversight, and agile methodology to ensure successful outcomes. This flexible model allows clients to benefit from:

•Experienced project leadership without needing to hire full-time staff.

•Technical oversight from a resource who understands infrastructure, cloud, and Microsoft technologies.

•Seamless integration with internal teams and external vendors.

•Customer's standards and methodology, applied to client-specific initiatives.

These engagements may include:

•Managing client-led infrastructure refreshes or cloud migrations.

•Coordinating third-party vendors and internal stakeholders.

•Supporting M&A-related IT transitions.

•Leading transformation or automation initiatives.

This role also contributes to the development and refinement of internal project delivery processes, templates, and tools, helping to raise the standard of project management across the business. Ultimately, the Technical Project Manager’s leadership ensures that projects are delivered with precision, agility, and a strong focus on client satisfaction and operational excellence.

Main Duties and Responsibilities:

1.Presales

•Advise the sales team on technical delivery requirements, risks, and scheduling.

•Review proposed solutions to ensure feasibility and alignment with client expectations.

2.Project Planning

•Ensure that all customer projects are well planned, considering reasonable timescales to complete the work, contingency, risk planning, resource availability and client expectations.

•Support the Professional Services Manager to schedule client projects, balancing resource availability and client expectations.

•Set clear project expectations and deliverables with the client to ensure a common understanding of the scope and metrics of the project as a baseline in accordance with the commercial agreement.

3.Technical Project Management

•Act as the primary point of contact for clients throughout the technical delivery lifecycle, managing expectations, communicating progress, and supporting clients in fulfilling their responsibilities during infrastructure and cloud-based projects.

•Collaborate with internal technical teams (e.g., engineers, consultants) to ensure that all project tasks are delivered on time, within scope, and to the required technical standards and cost parameters.

•Coordinate with external partners and vendors to ensure third-party deliverables meet customer's technical and operational requirements, maintaining seamless integration with internal workstreams.

•Manage all changes and exceptions from a technical, logistical, and commercial perspective — including scope adjustments, risk mitigation, and resource reallocation — ensuring alignment with client objectives and contractual commitments.

•Provide regular internal updates on project status, technical progress, and risks to enable effective prioritization, resource planning, and escalation where necessary.

•Apply agile principles to project delivery, adapting plans and priorities in response to evolving client needs, technical constraints, or emerging opportunities, while maintaining a focus on quality and efficiency. They will have a solid background in Azure/M365 and Infrastructure change initiatives in a MSP setting.

•They will have technical oversight and accountability for the technical success of project and not just administer the success.

•The Technical Project manager will understand technical discussions and collaborate and contribute to all design decisions.

4. PMO & Continuous Improvement

•Put in place and continually review templates and guidance for project planning to raise the standard of project planning in the company and to enable others to plan smaller projects to a consistently high standard.

•Continually monitor and improve the processes for delivering projects to produce greater efficiency and reliability, leveraging automation where possible.

•Have a “lean and agile” mindset, looking continually to improve and expedite processes without compromising quality of delivery.

5. General Responsibilities:

•Maintain up to date knowledge of client's operational procedures and Employee handbook and comply with the requirements.

•Work collaboratively with team members.

•Participate fully in company-wide initiatives.

•Undertake other duties as may reasonably requested by management.

6. Client-Embedded Project Delivery

•Serve as a client-facing resource, embedded within client teams to manage internal or third-party projects, applying project’s delivery standards and methodologies.

•Represent the project professionally while operating within client environments, maintaining high standards of communication, delivery, and stakeholder management.

•Provide strategic input and technical oversight for client-led initiatives, ensuring alignment with best practices and business objectives.

•Act as a bridge between client stakeholders and external vendors, facilitating smooth delivery and issue resolution.

Person Specification:

Education / Qualifications

•Degree educated or equivalent experience.

•Project Management certification (e.g., PRINCE2, PMI, Agile).

•Technical certifications (e.g., Microsoft, Azure, Cisco).

Knowledge and Experience

•At least 5 years’ experience of managing IT infrastructure projects including:

• Infrastructure refresh projects On-Premises or Cloud
• Microsoft 365 Migrations or Mergers
• Azure Migrations or transformations
• Outsourcing projects (infrastructure, file and user migrations)
• Backup and storage projects
• Experience in working with SME customers
• Experience of managing projects in a range of industry sectors in both waterfall, agile and/or hybrid methodologies
• Experience in delivering infrastructure migration, Cloud implementation or SaaS Implementations
• Personal Qualities and Competences
• Excellence Needed: Vital to role
• Customer Service
• Strong Oral and Written Communication
• Technical understanding of infrastructure and cloud environments
• Working under pressure
• Influencing & Persuasion
• Agile mindset
• Quality Focus
• Strong Time Management
• Problem Solving
• Attention to Detail
• •Multi-Tasking
• External Representation
• Design and Implement Process
• Needed consistently: important to the role
• Problem Solving
• Negotiation
• Commercial awareness
• Build and Develop Networks
• Decision Making
• Leadership of Others
• Needed at a basic level: helpful to role but not essential
• Strategic Thinking
• Research & Evaluation

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