Job
Description
As a Scrum Master, your role will involve organizing and facilitating scrum ceremonies such as sprint planning, daily stand-up, sprint review, and sprint retrospective. You will lead a team of developers, testers, and business users in delivering the ServiceNow application solution using agile methodology. Your responsibilities will also include helping the product owner and teams to define and prioritize the product backlog, create user stories, and acceptance criteria. Moreover, you will be required to identify and engage relevant stakeholders to design and deliver the appropriate cadence for stakeholder engagement with their buy-in. It will be essential for you to empower the team to self-organize and deliver high-quality solutions that meet the business needs and expectations. Additionally, you will need to track and monitor the progress and quality of the team's deliverables, and effectively communicate the status and risks to the stakeholders. Furthermore, coaching and mentoring the team on agile values, principles, and practices, and fostering a culture of continuous improvement and feedback will be a crucial part of your role. You will also be responsible for developing use cases, process diagrams, and requirements documentation using stories and scrum tasks in ServiceNow/Jira. Driving continuous improvement via Inspect and adapt workshops, assessing the agility level of the teams, and helping them improve will be among your key responsibilities. Removing any impediments or blockers that hinder the team's productivity and performance, managing dependencies and coordination with other teams and external parties, and ensuring adherence to agreed standards and processes are also important aspects of your role. Finally, continuously improving the efficiency and effectiveness of the team and the process will be a key focus area for you. Qualifications required for this role include a Bachelor's degree in computer science, information technology, or a related field, or equivalent work experience. You should have at least 5+ years of experience in a Scrum Master role, preferably with 3+ years' experience in development projects on the ServiceNow platform. A strong knowledge of agile methodologies, frameworks, and tools such as Scrum, Kanban, Jira, Confluence, etc., is essential. Additionally, you should possess knowledge of ServiceNow modules, workflows, integrations, and configuration, as well as experience in creating process flow diagrams and use cases. Excellent verbal and written communication skills with the ability to communicate complex technical concepts to non-technical stakeholders are required. You should be able to work independently and collaboratively with a diverse and distributed team. A solid understanding of project and software development methodologies/techniques (AGILE), strong interpersonal, negotiation, multitasking, and conflict-management skills, as well as problem-solving, analytical, and critical thinking skills are important for this role. Attention to detail, quality, and customer satisfaction, along with strong communication skills (verbal, written, listening, and presentation) are also necessary. Holding a Certified Scrum Master (CSM) or equivalent certification will be beneficial for this position. As a Scrum Master, your role will involve organizing and facilitating scrum ceremonies such as sprint planning, daily stand-up, sprint review, and sprint retrospective. You will lead a team of developers, testers, and business users in delivering the ServiceNow application solution using agile methodology. Your responsibilities will also include helping the product owner and teams to define and prioritize the product backlog, create user stories, and acceptance criteria. Moreover, you will be required to identify and engage relevant stakeholders to design and deliver the appropriate cadence for stakeholder engagement with their buy-in. It will be essential for you to empower the team to self-organize and deliver high-quality solutions that meet the business needs and expectations. Additionally, you will need to track and monitor the progress and quality of the team's deliverables, and effectively communicate the status and risks to the stakeholders. Furthermore, coaching and mentoring the team on agile values, principles, and practices, and fostering a culture of continuous improvement and feedback will be a crucial part of your role. You will also be responsible for developing use cases, process diagrams, and requirements documentation using stories and scrum tasks in ServiceNow/Jira. Driving continuous improvement via Inspect and adapt workshops, assessing the agility level of the teams, and helping them improve will be among your key responsibilities. Removing any impediments or blockers that hinder the team's productivity and performance, managing dependencies and coordination with other teams and external parties, and ensuring adherence to agreed standards and processes are
