Technical Program Manger

Job Description

What You'll Do Manage relationships amongst key partners by building confidence and trust with clear communications on all management levels and assured expectation management Utilize roadmaps, project plans, and schedules to oversee all activities within delivery Provide timely, consistent, and accurate reporting of the status of initiatives to stakeholders. Develop and deliver necessary presentations including supporting documentation to all levels throughout the organization Collaborate effectively with sales and externally with client stakeholders to provide seamless engagement support to the business Serve as a critical point of contact for the customer and act as an escalation point for any consultant issues/engagement issues Send regular cadence of project updates through engagement reports and measure client satisfaction through CSAT scores Internalize client-centric requirements, while meeting with account executives to understand exact needs, and take the lead in getting the strategic resourcing completed Own and manage resource requests across clients by validating requirements, searching for internal candidates, and presenting candidates for consideration in parallel with the talent acquisition team Create burn reports and provide financial data to clients Understand, and internalize client-centric requirements, meet with practice heads, and account execs to understand exact needs, and take the lead in getting the right teams in the right seats. Optimize utilization and resource planning across the organization by making staffing decisions in support of the deployment strategy for the business or practice area, including new teams and those on the bench. Understand margins and utilization across the company and be in the position to ensure that all teams are focused and filling the needs with these two metrics. Advise recruiting, account managers, sales and executive leadership on how best to navigate and engage in the resource management processes, and make recommendations for improved outcomes Develop and maintain relationships with key practice, client and industry leaders, and leverage these relationships to maximize deployment opportunities for engineers Actively maintain one-on-one relationships with engineers and consultants in order to develop a detailed understanding of their goals and preferences, as well as to provide deployment-related consulting and coaching Maintain an understanding of key resource management metrics and how these metrics impact practice financial performance Maintain a high level of proficiency in all resource management tools and technology resources Requirements & Responsibilities BA or BS undergraduate degree. Master Degree is nice to have. PMP or Scrum/Agile certified. Minimum of 7 years of experience in Resource Management, Program/Project Management, or Consulting Operations for a Professional Services Organization Experience in Software - Application Development or IT Services Delivery Strong critical thinking, analysis, and problem-solving skills Strong conflict resolution skills, including the abilities to negotiate and influence others Strong analytical and problem-solving skills Strong communication skills (written and verbal) Enterprise program delivery experience (Fortune 500 level) Ability to manage and resolve complex and sensitive situations Ability to multitask and prioritize tasks appropriately Ability to work both independently and collaboratively with large teams Strong proficiency with Salesforce.com as a CRM and Resource Management tool. #Program management #project management # Resource management Show more Show less