Technical Program Manager

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Our Identity Access and Management team is looking for a talented, highly motivated engineer who enjoys building efficient, scalable, and thoughtful solutions to complex technical and product challenges.

As a key member responsible for building foundational services, you’ll have the opportunity to lead a team working on our Identity Access Management Platform—one of our core business enablers serving millions of users daily. This platform powers 150+ desktop, mobile, and web applications, and supports a growing third-party developer ecosystem for managing user authentication, authorization, profile, and entitlements. You’ll be working on cutting-edge AWS technologies and contributing to the next generation of our identity platform, in a global, cross-functional environment.

Primary Skills:

Secondary Skills:

Basic Qualifications

• Bachelor’s degree in an Engineering discipline, Computer Science, Business or a related field.
• 5+ years of experience as a Technical Program Manager, Technical Product Manager, or Product Manager.
• Extensive experience working with business and technical on highly complex initiatives involving multiple software engineering teams, in a fast-paced environment, using Agile methodologies.
• Good technical background and aptitude, detailed driven and have excellent problem-solving abilities.
• Ability to communicate effectively with a broad audience.
• Zeal for process and operational excellence.
• Ability to leverage technical tools to scale programs and solutions.
• Experience with Confluence, Asana, Jira, MURL, Lucidchart preferred.
• Desire to continue to learn and challenge yourself

Responsibilities

• Develop and maintain project plans across multiple technical teams and to provide greater transparency to program status, assignments, dependencies, and outcomes for all program.
• Partner with other SMEs to simplify the technically complex, and drive well-educated data-driven decisions across product, engineering, design, and data science representatives.
• Partner in defining the outcomes, deliverables, milestones, and dependencies of the programs.
• Drive alignment of cross-organization initiatives through outcome planning, dependency management, and impediment removal.
• Identify and communicate project risks and partner with your cross functional team to mitigate conflicts and resolve issues.
• Demonstrate excellent judgment, anticipate bottlenecks, lead escalations, make tradeoffs, and balance business needs versus technical constraints.
• Support and facilitate roadmap planning and prioritization for each quarter and fiscal year.
• Manage day-to-day project activities, meetings, and communication plans to ensure critical project milestones and objectives are met.
• Organize, facilitate and execute user acceptance testing (UAT) sessions to ensure optimal success of product releases on time and with quality.
• Partner with other TPMs, multiple stakeholders and technology leaders in determining the best technical implementation methods.
• Demonstrate excellent judgment, anticipate bottlenecks, lead escalations, make tradeoffs, and balance business needs versus technical constraints.
• Plan and ensure delivery by engaging with engineering leadership and teams to build and track clear delivery plans.
• Update and communicate program progress across organizational boundaries and levels from individual contributors to senior executive.
• Scheduling of connection points and driving necessary decisions and discussions for cross team collaboration within and outside of your organization, cross technical teams and partners such as Finance, Legal and Marketing with global teams across time zones.
• Create visibility of multiple projects across multiple sprints and or quarters.
• Facilitate roadmap prioritization across different projects with impact to partner teams.

Ideal Candidate

• Will possess solid technical expertise, and the ability to impart a sense of urgency and influence their leaders and peers.
• Is proactive in stakeholder management and establishing relationship with customers.
• Enjoys operating as 'equal partners' with Engineering Leaders, Architects, Product Managers, Experience Designers and Product Managers.
• Is responsive, flexible and able to succeed within a fast changing, timeline driven, agile environment.