Technical Program & Operations Analyst

Job Description

Job Category: Technical Program & Operations Analyst Job Type: Full Time Job Location: Mangalore/ Bangalore Experience: 4+ Years About Us We are a multi-award-winning creative engineering company. Since 2011, we have worked with our customers as a design and technology enablement partner, helping them on their digital transformation journey. Job Description We are looking for a highly disciplined, technically strong, and process-driven professional to join our leadership operations office. This role is perfect for someone who has experience in software development and now wants to step into organizational operations, governance, and reporting. You will act as the operational conscience of the organization—tracking who is doing what, measuring productivity, enforcing process, and reporting outcomes directly to the CEO. Key Responsibilities Governance & Tracking Maintain a live dashboard of resource allocation: who is working on what, billable vs. non-billable, client vs. internal. Track monthly productivity metrics (tasks closed, bugs fixed, releases per person/team). Financial Vigilance Calculate and report earnings per person and project-level financial contribution. Monitor project expenses, travel approvals, and highlight financial inefficiencies (e.g., unbilled travel). Flag and analyze cost overruns in fixed-bid projects, especially due to execution gaps. Delivery & Process Oversight Work closely with delivery and project managers to enforce consistency in process: documentation, testing, planning, and sprint hygiene. Create and ensure tight execution protocols—make “how we deliver” as important as “what we deliver “. Quality Control Coordinate or facilitate regular external or internal audits of deliverables to ensure high code and delivery quality. Hold teams accountable for audit findings with clear follow-ups. Strategic Reporting Prepare quarterly performance & impact reports for leadership: covering delivery, quality, utilization, GTM activities, meetups, internal projects, and innovations. Build accountability by chasing owners for closure on CEO’s review points, missed deadlines, or open feedback loops. ROI & Impact Measurement Track and report ROI on all projects—client and internal. Measure contribution from non-client teams: marketing, innovation, recruitment, branding, etc. Efficiency & Execution Improvement Identify bottlenecks and inefficiencies across teams. Drive continuous improvement through better processes, feedback loops, and structured reviews. Preferred Qualification Education: B.E. / B.Tech / M.Tech from a reputed institution (IIT/NIT/IIIT preferred, but not mandatory). Experience: 4–5 years in software development, with some exposure to project execution, delivery tracking, or internal tooling/process roles. High process discipline and ability to chase people and close loops—someone who follows through till outcomes are achieved. Strong analytical mindset—Excel, Google Sheets, Jira, Notion, Power BI experience preferred. Ability to balance tech and business conversations; someone who understands delivery but also speaks numbers and metrics. Resilient, structured, and dependable—not afraid to call out inefficiency or slack respectfully. Why This Role is Special Work directly with the CEO and leadership to shape the way the company runs. A stepping stone to leadership roles in operations or program management. Be the driving force behind a mature, accountable, and efficient delivery culture. Make a tangible impact across engineering, delivery, marketing, and internal projects. What We Offer Competitive salary and benefits package. Opportunity to work in a dynamic and innovative environment. Professional development opportunities. If you are passionate to work in a collaborative and challenging environment, apply now! Show more Show less