Technical Manager

Role Overview

Technical Manager

structured ServiceNow training and certifications

Key Responsibilities

Technical & Delivery

• Lead end-to-end design, development, and implementation of enterprise platform solutions
• Review architecture, integrations, workflows, and custom development
• Translate business requirements into scalable technical solutions
• Ensure best practices, code quality, performance, and security standards
• Guide the team on technical decisions and solution approaches

People Management

• Manage and mentor a team of developers / engineers
• Conduct code reviews, technical guidance, and performance feedback
• Support team growth through coaching and skill development
• Drive delivery commitments and ensure team productivity

Customer & Stakeholder Management

• Act as the primary technical point of contact for customers
• Participate in client discussions, requirement workshops, and solution demos
• Manage stakeholder expectations and provide regular status updates
• Handle escalations and ensure high customer satisfaction

ServiceNow Transition

• Undergo ServiceNow platform training and certifications
• Apply prior SaaS / PaaS implementation experience to ServiceNow projects
• Lead ServiceNow module implementations post-transition
• Drive adoption of ServiceNow best practices and platform capabilities

Required Skills & Experience

• 8+ years

  of overall IT experience
• Strong experience with

  Salesforce / Appian / BMC Remedy / similar enterprise platforms

• Solid hands-on experience in

  application development and integrations

• Proven experience in

  technical leadership and people management

• Strong understanding of

  SaaS / PaaS architectures

• Excellent communication and customer-facing skills
• Experience working in

  client-driven / delivery environments

Good to Have

• Prior exposure to

  ITSM / ITOM / Workflow automation tools

• Experience handling global clients
• Any prior knowledge or exposure to

  ServiceNow

What We Offer

• Opportunity to

  transition into the ServiceNow ecosystem

• Comprehensive

  ServiceNow training and certifications

• Leadership role with high visibility and customer interaction
• Collaborative work culture and career growth opportunities