Team Member - MIS - P4

Requirement

• Advanced proficiency in business analytics tools, particularly Power BI.
• Strong command of MS Office tools, with expertise in Excel (complex formulas, VBA macros, Power Query, etc.).
• Skilled at presenting data in clear, insightful formats—whether through Excel reports, PowerPoint presentations, or Power BI dashboards.
• Demonstrates a positive and approachable attitude, strong interpersonal and cross-cultural communication skills, and effective leadership and feedback capabilities.
  

SLA Reporting and Governance

• Ensure timely and error-free delivery of all performance reports.
• Derive actionable insights through trend analysis and data intelligence.
• Proactively flag real-time issues based on data anomalies.
• Oversee SLA management and reporting to maintain compliance.
• Support SLA adherence across all VACs, minimizing risks of service penalties.
  

Data Management and Automation

• Monitor and report on data completeness at the regional level.
• Conduct data sanitization and consolidation at both regional and global levels.
• Coordinate with regional points of contact to ensure data integrity and completeness through regular follow-ups and calls.
• Reconcile daily data with Opsys systems to ensure accuracy and alignment.
  

Client Reporting and Management

• Deliver contractual SLA reporting on a daily, weekly, and monthly basis covering metrics such as SLA, TAT, CX, biometrics, passport reconciliation, volumes, and Mioot statistics.
• Generate and share intra-day slot summaries and related client-specific reports.
• Prepare global and regional performance reports, including scorecards, in line with agreed timelines (as per reporting calendar).
• Manage and maintain Power BI dashboards and central databases.
• Provide support for OpSys/TMS and perform 100% audit checks on vendor-delivered tasks during weekly fee audits.
  

Environment, Social & Governance

• Promote judicious use of natural resources.
• Adhere to the organisation's environment, health, and safety policies, objectives, and guidelines.
  

Anti Bribery Management Systems (ABMS)

• Follow the ABMS roles and responsibilities details as prescribed on the ABMS manual.
• Understanding of ethical standards and the importance of integrity in business practices
  

Education

• Graduate / Global Equivalent degree with certification in data analytics and reporting.
  

Experience

• 2 – 6 years of experience in Business intelligence and MIS/reporting.