Job Description Process Analysis & Optimization Evaluate and optimize existing Contact Center processes to remove inefficiencies and bottlenecks. Develop strategies for workflow improvement, reduced operational friction, and enhanced customer satisfaction. Stakeholder Collaboration Collaborate with cross-functional teams, including IT, Operations, and Customer Care, to understand business needs and process challenges. Engage with external vendors and partners for system enhancements and solutions. Technology Integration Support the integration of advanced tools such as CRM platforms, Chatbots, IVRs, and social media ORM platforms to streamline Contact Center operations. Stay up-to-date with CRM functionalities, proposing enhancements as new features become available. Performance Monitoring Establish KPIs and metrics to evaluate the impact of process improvements on Contact Center performance. Provide data-driven insights and actionable recommendations to leadership for continuous improvement. Training & Change Management Lead training sessions to ensure effective adoption of new tools and workflows by end-users. Drive change management initiatives to cultivate a culture of continuous improvement across teams. Compliance & Risk Management Ensure adherence to data privacy, security, and governance regulations in all operational processes. Identify risks in new process implementations and provide recommendations for mitigation strategies. Environment, Social & Governance Promote judicious use of natural resources.Adhere to the organisation's environment, health, and safety policies, objectives, and guidelines. Anti Bribery Management Systems (ABMS) Follow the ABMS roles and responsibilities details as prescribed on the ABMS manual. Understanding of ethical standards and the importance of integrity in business practices. Ability to identify and evaluate risks related to bribery in various business contexts. For more detailed explanation, follow the ABMS manual

Job Description Facilitate Service Level Agreement (SLA) compliance in all VACs and avoid service penalties as applicable Ensure on- time and error free reporting of all performance reports Analysis and intelligence from data by looking at trends Real time flagging of issues by looking at data Data warehousing for all performance metrics across region Ensure all the MIS are accurate & as per the standard reporting requirements stated by internal as well as external customers Ensure timely & accurate reporting of client & internal MIS, ad hoc data/information & analysis requests. Ensure that all the automation requirements are identified Take initiative for continuous process improvements & provide new innovate solutions Enhance skill & knowledge of self & team members through training & acquire the necessary certifications Environment, Social & Governance Promote judicious use of natural resources. Adhere to the organization’s environment, health, and safety policies, objectives, and guidelines. Anti Bribery Management Systems (ABMS) Follow the ABMS roles and responsibilities details as prescribed on the ABMS manual. Understanding of ethical standards and the importance of integrity in business practices. Environment, Social & Governance Promote judicious use of natural resources. Adhere to the organization’s environment, health, and safety policies, objectives, and guidelines. Anti Bribery Management Systems (ABMS) Follow the ABMS roles and responsibilities details as prescribed on the ABMS manual. Understanding of ethical standards and the importance of integrity in business practices. Ability to identify and evaluate risks related to bribery in various business contexts. For more detailed explanation, follow the ABMS manual. Show more Show less

Job Description Purpose of the role This role will be responsible for design, installation support, configuration and monitoring of new and existing electronic security systems (card access, CCTV, intrusion/burglar/fire alarm, other security equipment etc.) across all regions. This role requires experience in managing security systems and effective project management skills. This role will also manage relationships between internal clients such as Projects, IT, Admin, various business groups and external vendors. Areas of Responsibility Act as the technical liaison for all regions Support regional security resources on technical matters to ensure they are enabled to carry out their areas of responsibility efficiently and effectively. Ensure that the delivery of GSOC’s program is supported through technical excellence and contribute to the delivery of an effective, efficient and responsive operations function. Plan, manage and implement the technical and build requirements of the VAC security system, liaising with the regional security team, vendors, and others as necessary. Provide subsequent monitoring and management support for security equipment at VACs / Offices etc Contribute to the planning, development, control, testing and maintenance of systems and equipment. Support regions on equipment maintenance, using external contractors when necessary, ensuring compliance with service level agreements. Ensure identification of gaps in the existing security infrastructure and provide recommendations for improved performance and monitoring. Identify latest Security Equipment as per contemporary technology, conduct vendor identification & periodic evaluation coupled with subsequent rate negotiations for implementation. Ensure security equipment expenditure is rationalized to meet mission compliance requirements & optimal utilisation of resources, thus ensuring cost effectiveness Implement system integration for an Enterprise Level Platform on a WAN / LAN Work in conjunction with IT to deliver an effective IT support function for security equipment across regions. Provide on call emergency support, as necessary. Carry out Technical Audits and equipment risk identification and assessments. Competency in technical report writing. Produce standard technical documents and process notes for training and development Identify and standardize product portfolio across regions for monitoring ease, technical support and mission compliance configurations. Prepare Scope Documents / RFPs for innovative suggestions and invite vendor quotes for techno-commercial evaluations. Support the regions in conduct of regular vendor audits by generating various checklists and ensure communication of necessary measures to the team. Develop and maintain an effective working relationship with regions and vendors to solve equipment related issues both proactively and reactively Operate in accordance with the organization’s employment, Health and Safety, equal opportunities and other legal requirements, organizational practices, policies, and procedures. Prepare optimized annual budgets and ability to deliver work within budget and agreed targets Carry out any other duties commensurate with the job role. Experience: 10 -15 years of relevant experience in Integrated Security Management. Sound knowledge of IT and Networking domains. Knowledge And Key Skills Strong knowledge of concepts and design of electronic security systems Demonstrated ability of successful global security project implementation in the past Must possess strong interpersonal communication (verbal & written) skills and ability to effectively present information to support regional security teams Strong working knowledge of computer-based databases and word processing programs and concepts Ability to operate independently in a fast-paced, highly demanding work environment with out of the box thinking and quick problem-solving abilities Ability to multitask and operate effectively on various projects simultaneously Ability to provide clear directions, technical guidance, set work priorities and mentor the team Perform other related tasks/special assignments as directed Show more Show less

Job Description Job Overview The Senior General Manager – Administration will oversee all administrative operations for VFS Global within the designated region, including regional and corporate headquarters. Additionally, the role entails providing comprehensive administrative management and logistical support to ensure seamless execution of VFS Global operations. Duties & Responsibilities Budget and Compliance Management Administrate and oversee budgets, ensuring compliance and conducting variance analysis. Maintain accurate accounting and documentation for audits, ensuring financial integrity. Document assets to facilitate finance reconciliation with SAP. Generate comprehensive admin-related reports and maintain accurate procurement details in SAP. Implement and enforce information security policies and procedures to protect sensitive data. Manage power and other amenities in alignment with ISO 14001 standards. Maintain ISO 9001 processes for efficient administration. Ensure compliance with established administration service level agreements. Facility and Logistical Management Provide seamless logistical support for all VFS Global operations and projects. Supervise efficient management of guest houses, pantries, and cafeterias, ensuring their upkeep and functionality. Manage cafeterias, ensuring provision of amenities and catering services. Procure and evaluate the performance of communication equipment. Identify and evaluate premises, conducting due diligence before finalizing agreements. Oversee timely renewal of insurance policies for property and premises. Direct major refurbishment projects and closely monitor progress. Maintain an up-to-date office equipment register and asset documentation for effective tracking. Procure office materials and capital goods while adhering to legal and regulatory requirements. Conduct training programs for administrative staff and outsourced vendors to enhance their skills and knowledge. Guarantee internal customer satisfaction among all stakeholders, fostering positive relationships. Team Management & Succession Planning Manage and develop staff, including performance management, training, and career development. Create and maintain a robust talent pipeline to ensure succession planning (1:2 ratio). Environment, Social & Governance Oversee corporate governance within the assigned region, ensuring alignment with organizational principles, policies, and regulations. Promote judicious use of natural resources and adhere to the organization's environment, health, and safety policies, objectives, and guidelines. Drive the organization's sustainability initiatives, working towards achieving established target Anti Bribery Management Systems (ABMS) Follow the ABMS roles and responsibilities details as prescribed on the ABMS manual. Understanding of ethical standards and the importance of integrity in business practices. Ability to identify and evaluate risks related to bribery in various business contexts. For more detailed explanation, follow the ABMS manual. Education Graduate/ Postgraduate degree in Business Administration, a related field, or global equivalent degree. Experience 12 – 15 years of proven experience in an Administration role Show more Show less

Purpose of the role To plan, direct and manage the performance of all internal operations, so as to maintain and improve customer satisfaction; and overall responsibility for interaction and relationship management with the customers. Profile – Roles And Responsibilities Areas of Responsibility & brief description Design and develop Customer Care (Complaints, Refunds & Social Media channels) procedures & modules Develop service level standards focused on response times and issue resolution. Take ownership of customer issues and follow-up with problems through adequate solution. Improve customer service experience & create engaged customers Take ownership of customer’s issues and following problems through to a resolution and provide feedback to the company regarding service failures or customer concerns. Set a clear mission and deploying strategies focused towards that mission Develop service procedures, policies and standards Manage the day to day performance of the Customer service function to deliver a best in class service, meeting or exceeding all KPIs and within budget. Set the strategy for the development of the customer care function, staying abreast of new practices and technologies, ensuring that we gain and maintain recognition for the quality of customer service. Be responsible for the end to end customer care processes and their associated customer experience, supporting cross company initiatives to drive improvements, improve efficiency and reduce complaints. Applying best practice, develop continuous improvement plans and make recommendations based upon the employee and customer insight. Act as the Voice of the Customer, championing change and improvements across the customer experience, drive change and influence future change/projects to support and achieve improvements in the customer experience. Deliver cost efficiencies and increased in Customer Satisfaction Scores. Enhance the quality of customer interactions, ensuring quality assurance, compliance, regulatory and legal obligations are met as applicable to the function. Along with designing and implementing transactional Quality and training functions for Information Services globally for both in-house and outsourced setups to drive performance, VOM and VOC Provides feedback to Operations team to ensure all customers have accurate and timely information on order status and/or changes Judicious use of natural resources Shall adhere to the environment health and safety policy/objectives and guidelines of the organization. Show more Show less

Job Description Information Technology Systems Management Manage all Information Technology systems, including servers, laptops, operating systems, telephones, software applications, and peripherals. Provide expertise and support during systems upgrades, installations, conversions, and file maintenance. Manage systems development, enhancement, and integration with existing systems. Collaborate with internal stakeholders to develop strategies and plans to enhance client services, improve user effectiveness, and foster innovation. Regularly communicate with Client Government, executive management, and all users of information services and systems. Provide innovative solutions to the enterprise, focusing on cost-saving initiatives and technologically superior solutions. Policy and Financial Management Develop and ensure implementation of all Information Technology policies and procedures, including architecture, security, disaster recovery, standards, purchasing, and service provision. Manage financial aspects of the Information Technology Division, including purchasing, budgeting, and budget review. Technology Management and Governance Keep current with the latest technologies and determine new technology solutions to meet business and system requirements. Support Information Technology governance by enforcing policies, performing corporate Information Technology risk management functions, and overseeing procurement and implementation of projects and equipment. Negotiate and administer vendor, outsourcer, and consultant contracts and service agreements. Support VFS Global’s mission and follow all standards, policies, procedures, and confidentiality guidelines. Manage client relationships (internal and external) and overall stakeholder management, ensuring alignment with organizational goals and objectives. Team Management & Succession Planning Manage and develop staff, including performance management, training, and career development. Create and maintain a robust talent pipeline to ensure succession planning (1:2 ratio). Environment, Social & Governance Oversee corporate governance within the assigned region, ensuring alignment with organizational principles, policies, and regulations. Promote judicious use of natural resources and adhere to the organization's environment, health, and safety policies, objectives, and guidelines. Show more Show less

Job Overview The General Manager – Company Secretary ensures compliance with Indian corporate laws, handles and ensures compliances of the foreign companies established across the globe, handle secretarial activities for companies incorporated across the globe including Indian Companies, such as Board meetings and regulatory filings, and manages group-wide corporate law compliance risks. Additionally, the role includes handling documentation of various global subsidiaries, collaborating with legal and finance teams, and maintaining governance integrity across jurisdictions, global custodians of business license, UBO filings, critical time bound support to bid team with various documentation including drafting execution, notarization, apostillation etc. Duties & Responsibilities Job Description Corporate Law Compliance and Record Management Compliance with Corporate Laws: Ensure adherence to the Companies Act and allied regulations, including regular MCA filings and maintenance of statutory records, registers, and documentation. FEMA compliances: ensuring compliances and regulatory filings under RBI regulations, FEMA, and related circulars, notifications, guidelines etc.FEMA Compliance: Manage Foreign Exchange Management Act (FEMA) filings, including Annual Returns and Annual Performance Reports, ensuring adherence to statutory timelines. Board Documentation: Draft and prepare agendas, notes, and supporting documentation for Board meetings and committees. Record and maintain accurate minutes, ensuring alignment with statutory and organizational standards. Executive Preparation for Board Actions: Facilitate proactive preparation of the executive team for board discussions and decisions. Secretarial Compliance and Governance Group Secretarial Compliance: Maintain compliance calendars and streamline process controls for monitoring Indian and overseas subsidiaries. Provide periodic compliance reports to ensure comprehensive governance. Handling and ensuring compliances and secretarial activities under various corporate and other applicable laws of the foreign companies / foreign subsidiaries established across the globe, handle secretarial activities for such companies, Maintaining, updating and renewing businesses licenses globally for all the legal entities and the branches Audits and Benchmarking: Coordinate secretarial and related audits while identifying opportunities for adopting best practices. Conduct industry studies to benchmark and implement international standards in governance. Annual Reporting and Governance Practices Annual Report Preparation: Finalization of the company’s Annual Report, ensuring inclusion and authentication of secretarial sections and compliance with laws and secretarial standards. General Meetings: Plan, coordinate, and execute activities related to General Meetings, ensuring efficient communication with directors and stakeholders. Governance Excellence: Implement and monitor governance practices aligned with international standards, fostering differentiation and competitive advantage in industry practices. Team Management & Succession Planning Manage and develop staff, including performance management, training, and career development. Create and maintain a robust talent pipeline to ensure succession planning (1:2 ratio). Environment, Social & Governance Handle corporate governance within the assigned region, ensuring alignment with organizational principles, policies, and regulations. Promote judicious use of natural resources and adhere to the organization's environment, health, and safety policies, objectives, and guidelines. Drive the organization's sustainability initiatives, working towards achieving established targets. Anti Bribery Management Systems (ABMS) Follow the ABMS roles and responsibilities details as prescribed on the ABMS manual. Understanding of ethical standards and the importance of integrity in business practices. Ability to identify and evaluate risks related to bribery in various business contexts. For more detailed explanation, follow the ABMS manual. Education A qualified Company Secretary. Experience 8-14 years of relevant Post Qualification experience. Show more Show less

Key Responsibilities Discuss project/issue details with business/product team Design and build web modules using Laravel Troubleshoot issues in the system Identify and fix issue in the existing system Identify performance bottlenecks and optimize the same Testing functionality Integrate external systems using APIs Recording and reporting work that is being done Adhere to the organisation's environment, health, and safety policies, objectives, and guidelines. Execute special assignments/projects assigned by reporting manager. Additional Responsibilities Meeting development and delivery schedule Solve problems through coding Delivery of high-quality code Knowledge & Key Skills Experience with PHP and Laravel Experience with code versioning tool, GIT Solid understanding of Laravel Knowledge of SQL Proficiency in HTML and Javascript Show more Show less

Job Description First point of contact for QMS-related issues raised by Operations Raise and prioritize the Service Requests and incidents Take ownership of all tickets from internal contact sources or customers that require a higher level of technical analysis and will work these tickets to resolution with the end-user through call medium of support or route to the appropriate resolution Group Communicating with the Supervisor and/or direct leadership chain on issues, troubleshooting, escalations, and performance-trending Keep up-to-date knowledge on continuous enhancements to IT, tools, and processes within the internal knowledge base Assists the Team Leader and Manager in developing and implementing SLA performance improvement/enhancement plans Managing vendor agreement and renewals Managing Vendor payments and invoice processing Must be open to feedback Foster internal customer satisfaction through proactive communication and responsiveness. Promote self-development through targeted training and knowledge-building initiatives. Take initiative for continuous process improvements & provide new innovative solutions Research and introduce innovative solutions to drive continuous business improvement. Environment, Social & Governance Promote judicious use of natural resources. Adhere to the organization's environment, health, and safety policies, objectives, and guidelines. Anti Bribery Management Systems (ABMS) Follow the ABMS roles and responsibilities details as prescribed on the ABMS manual. Understanding of ethical standards and the importance of integrity in business practices. Show more Show less

Job Overview The Senior Manager – Human Resources will be responsible for serving as the custodian of all HR policies, both globally and regionally. This role also involves collaborating with internal business partners to establish, align, and enhance HR processes, systems, and solutions that impact business performance. Additionally, the role includes conducting timely reviews of all policies in accordance with company guidelines. Duties & Responsibilities Job Description Drive the timely review and revision of Global and Regional Human Resources (HR) policies in close collaboration with regional teams. Draft and update new and existing HR policies, ensuring alignment with evolving employment laws and organisational requirements. Maintain a centralized repository of all HR policies and ensure timely uploads to the internal portal for easy access. Act as the single point of contact for all HR policy-related queries and guidance at both global and regional levels. Manage policy review trackers and send timely reminders to regional teams, adhering to the established two-year review cycle. Ensure strong governance and due diligence for all HR policies, including both cost- and non-cost-impacting policies. Lead the development of new HR policies as required, ensuring timely publication and availability on internal platforms. Environment, Social and Governance Judicious use of natural resources. Adhere to the health, safety, and environment guidelines of the organization. Anti Bribery Management Systems (ABMS) Follow the ABMS roles and responsibilities details as prescribed on the ABMS manual. Understanding of ethical standards and the importance of integrity in business practices. Ability to identify and evaluate risks related to bribery in various business contexts. For more detailed explanation, follow the ABMS manual. Education Graduate/postgraduate degree in Human Resources or any Global Equivalent Degree. Experience 8-10 years of work experience in Talent Management & HR project roll outs in a global organization. Show more Show less

Job Description Lead and manage end-to-end counseling services for students aiming to study in Austria, ensuring best practices in admission and visa support. Guide and supervise a team of admission counselors; mentor junior staff and ensure consistency and excellence in service delivery. Develop strong institutional partnerships with Austrian universities and monitor updates to admission criteria, program offerings, and academic requirements. Provide high-level support in documentation including application forms, personal statements, LORs, academic transcripts, and visa-related paperwork. Stay current with student visa regulations and immigration policies related to Austria and other relevant countries (USA, Germany, Ireland). Offer cross-country admission guidance, especially for students considering multiple destinations. Conduct advanced counseling sessions, student-family consultations, and orientation programs. Represent the organization in education fairs, webinars, and B2B engagements. Track and review team performance metrics; implement quality improvement strategies and operational enhancements. Build and maintain a centralized knowledge base and deliver training to junior counselors. Collaborate with university representatives, and other internal/external stakeholders. Oversee pre-departure preparation modules and monitor student feedback for continuous improvement. Environment, Social & Governance: Promote judicious use of natural resources. Adhere to the organization's environment, health, and safety policies, objectives, and guidelines. Anti Bribery Management Systems (ABMS) Follow the ABMS roles and responsibilities details as prescribed on the ABMS manual. a. Understanding of ethical standards and the importance of integrity in business practices. b. Ability to identify and evaluate risks related to bribery in various business contexts. For more detailed explanation, follow the ABMS manual. Education Graduate or global equivalent degree in a relevant field, such as law, international relations, or education. A postgraduate degree in business administration, education management, or a related field is preferred. Experience 8–9 years of progressive experience in international education counseling, with a strong focus on Austrian admissions. Possesses in-depth knowledge of university requirements, documentation procedures, and visa regulations for Austria, along with experience guiding students to study in the USA, Germany, and Ireland. Demonstrates a proven track record in team management, performance oversight, and process optimization. Skilled in handling complex student cases and mentoring junior counselors to maintain high service standards. Experienced in building relationships with international institutions, collaborating with embassies, and ensuring compliance with evolving visa policies. Familiar with stakeholder communication and the use of digital tools or CRMs to track and enhance the student journey. Show more Show less

Job Description Work closely with the Market Director to develop commercial strategies for the annual trade marketing business plan to ensure meeting visitation and spend targets. Drive business development by identifying new opportunities to increase visitation and pend from the leisure, spiritual, corporate and MICE segments. Conduct market research and analysis to create strategic commercial plans focused on new trade partnerships, business development, fam trips and sponsorships. Leverage industry relationships to increase STA’s brand presence across the travel trade ecosystem. Identify potential channels to improve business operations and trade awareness to ensure competitiveness amongst long-haul destination markets. Monitor trends and maintain knowledge about current industry updates, practices, laws and regulations and monitor local / federal regulations. Perform in market research and analysis on threats and opportunities Performance Management and Operations Oversee the execution of STA’s trade market strategy across all channels and manage the local team to ensure successful execution in a timely and effective manner. Manage and oversee daily departmental operations (trade engagement, invoices, co-op marketing, events, reports, etc.) Create departmental SOPs to ensure coordinated process and smooth operations. Monitor departmental performance and prepare periodic reports on the performance of the local market to Head Office Track, measure and analyse the performance of commercial activities and KPIs to ensure the budget spend is delivering the agreed return on investment. Manage and track expenditures, financial goals and budgets in coordination with Head Office. Review and develop operational processes to improve performance and maximize growth. Environment, Social & Governance Promote judicious use of natural resources. Adhere to the organisation's environment, health, and safety policies, objectives, and guidelines Anti Bribery Management Systems (ABMS) Follow the ABMS roles and responsibilities details as prescribed on the ABMS manual. Understanding of ethical standards and the importance of integrity in business practices. Ability to identify and evaluate risks related to bribery in various business contexts. For more detailed explanation, follow the ABMS manual. Education Master's in Business Administration/Marketing or Global Equivalent Degree Experience Previous work experience as a commercial head / senior manager at a Tourism board or related travel / tourism business for (10) years. Strong track record of managing relationships with key tourism and travel trade partners Expertise in creating commercial and marketing strategies related to the travel and tourism industry. In depth knowledge of travel trade market research methods and analysis. Solid knowledge of performance reporting and financial / budgeting processes. Commercial awareness partnered with a strategic mindset. Excellent organizational, leadership skills and time management skills Show more Show less

Job Description Process Analysis & Optimization Evaluate and optimize existing Contact Center processes to remove inefficiencies and bottlenecks. Develop strategies for workflow improvement, reduced operational friction, and enhanced customer satisfaction. Stakeholder Collaboration Collaborate with cross-functional teams, including IT, Operations, and Customer Care, to understand business needs and process challenges. Engage with external vendors and partners for system enhancements and solutions. Technology Integration Support the integration of advanced tools such as CRM platforms, Chatbots, IVRs, and social media ORM platforms to streamline Contact Center operations. Stay up-to-date with CRM functionalities, proposing enhancements as new features become available. Performance Monitoring Establish KPIs and metrics to evaluate the impact of process improvements on Contact Center performance. Provide data-driven insights and actionable recommendations to leadership for continuous improvement. Training & Change Management Lead training sessions to ensure effective adoption of new tools and workflows by end-users. Drive change management initiatives to cultivate a culture of continuous improvement across teams. Compliance & Risk Management Ensure adherence to data privacy, security, and governance regulations in all operational processes. Identify risks in new process implementations and provide recommendations for mitigation strategies. Environment, Social & Governance Promote judicious use of natural resources. Adhere to the organisation's environment, health, and safety policies, objectives, and guidelines. Anti Bribery Management Systems (ABMS) Follow the ABMS roles and responsibilities details as prescribed on the ABMS manual. Understanding of ethical standards and the importance of integrity in business practices. Ability to identify and evaluate risks related to bribery in various business contexts. For more detailed explanation, follow the ABMS manual Show more Show less

The General Manager – Marketing will be responsible for developing and executing integrated marketing programs that support both short- and long-term business goals, with a strong focus on digital growth, content strategy, and performance-driven campaigns . This role requires leading multi-channel initiatives—including paid media, SEO/SEM, CRM, and marketing automation—to drive customer acquisition, engagement, and retention. The incumbent will also manage key partnerships with agencies, content creators, and platform vendors to ensure cohesive, high-impact execution across channels. A deep understanding of digital analytics, content effectiveness, and campaign optimization is essential to deliver measurable outcomes, while ensuring the brand’s presence remains relevant, scalable, and consistent across touchpoints. Job Description Strategic Communication and Brand Alignment Lead internal and external communication across SBUs to ensure clarity, alignment, and consistency in messaging across all digital and offline touchpoints. Standardize brand expression while localising content for digital platforms, ensuring adherence to VFS Global’s tone, voice, and visual identity across regions. Develop and implement integrated marketing strategies with a strong focus on digital performance, content marketing, and customer engagement to drive brand relevance and business impact. Oversee digital campaign planning, SEO/SEM, content strategy, and analytics across web, social, CRM, and paid media—ensuring cohesive execution in collaboration with partners and agencies. Amplify brand visibility through data-led PR, award submissions, and digital-first event promotion, tying into broader business and reputation objectives. Quality Assurance and Process Innovation Guarantee high-quality output by establishing new processes and driving continuous innovation. Ensure that all deliverables align with VFS Global’s defined quality benchmarks. Promote effective communication and information flow to strengthen management controls and support company direction. Ensure compliance with relevant standards (e.g., ISO 9001, 27001, 14001) and other applicable guidelines to uphold regulatory and ethical commitments. Team Management & Succession Planning Manage and develop staff, including performance management, training, and career development. Create and maintain a robust talent pipeline to ensure succession planning (1:2 ratio). Environment, Social & Governance Oversee corporate governance within the assigned region, ensuring alignment with organizational principles, policies, and regulations. Promote judicious use of natural resources and adhere to the organization's environment, health, and safety policies, objectives, and guidelines. Drive the organization's sustainability initiatives, working towards achieving established targets. Anti Bribery Management Systems (ABMS) Follow the ABMS roles and responsibilities details as prescribed on the ABMS manual. Understanding of ethical standards and the importance of integrity in business practices. Ability to identify and evaluate risks related to bribery in various business contexts. For more detailed explanation, follow the ABMS manual. Education Postgraduate or Global equivalent Degree in a related field. Experience 12–15 years of experience in digital marketing, growth marketing, or integrated marketing communications , with at least 5 years leading digital campaign teams or performance marketing projects . Prior experience in running multi-market digital campaigns , leading SEO/SEM, paid media, and content strategy is essential. Show more Show less

Job Overview The Deputy General Manager - Process Excellence will identify development areas and proactively address challenges while facilitating transformational change through organizational resources. Additionally, the role entails leading and coordinating numerous initiatives, collaborating with internal teams and external suppliers and significantly contributing to the company's growth and EBIT objectives. Job Description Operational Optimization and Support Support existing business operations to optimize delivery, resulting in additional savings and improved KPIs for VFS and its clients, including optimizing support functional areas. Review and strategize process models in the context of business scenarios and industry standards for assimilation. Coordinate transformation projects across all VFS regions, ensuring implementation of best practices globally. Structure ambiguous problems and develop analytical approaches, tools, and methodologies for client solution implementation. Demonstrate strong leadership by effectively unifying and guiding diverse teams, delivering financial and non-financial transformation targets. Business Development and Growth Initiatives Support business development and growth teams in creating value-added proposals for new business opportunities using a transformation-led roadmap. Promote growth by identifying opportunities to provide additional client value and extend existing client relationships. Align with VFS’s global objectives for the setup and delivery of new transformation-led offerings, particularly in Value-Added Services (VAS). Collaborate with regional and functional heads to ensure transformation practices meet regulatory requirements and global best practices. Analytical Skills And Performance Measurement Set up a framework to measure the effective deployment of transformation practices and projects across VFS globally. Utilize Lean Six Sigma, advanced analytics, and digital transformation to create effective operating models with defined timelines and financial objectives. Exhibit exceptional analytical skills through quantitative and qualitative analysis, demonstrating strategic thinking and identifying critical business issues. Environment, Social & Governance Promote judicious use of natural resources. Adhere to the organisation's environment, health, and safety policies, objectives, and guidelines. Education Graduate / postgraduate or equivalent global degree Experience 5-9 years of work experience in the Retail, ITES, BPO, Travel, or Hospitality industries. Expertise in Six Sigma Black Belt and Lean methodologies, with exposure to Business Excellence Models. Certifications in PMP, PRINCE2, Vendor Management, and Project Management. Proficient in statistical analysis techniques, including hypothesis testing and control charts. Knowledge of RPA technologies, web scraping, database management, and statistical analysis tools. Experience in defining and automating metrics, as well as conducting process and product audits. Show more Show less

Job Description Key Responsibilities Plan, execute, and oversee comprehensive quality assurance testing and inspection of products or services. Investigate any reported product quality issues and ensure prompt resolution in line with company policy and regulatory requirements. Develop or improve processes for capturing, investigating and documenting product complaints. Implement risk management procedures, track issues, and report findings to management and product development teams. Provide necessary training and support to quality assurance team members, covering internal systems, policies, procedures, and core quality assurance processes. Promote judicious use of natural resources. Adhere to the organisation's environment, health, and safety policies, objectives, and guidelines. Execute special assignments/projects assigned by reporting manager. Additional Responsibilities Special projects managed by the incumbent to be taken from the reporting manager. Education Bachelor’s or master’s degree in computer science, or a Master of Computer Applications (MCA), or a related discipline. Experience 10+ years of proven work experience in a similar quality assurance role, preferably within high-performance web applications development. Show more Show less

Job Description Job Overview The Associate Head - Information Technology will be responsible for leading the procurement, implementation, management, and support of VFS Global’ s Information Technology infrastructure. Additionally, the role entails managing hardware, servers, desktops, laptops, and peripherals, as well as data centers, network security operations, global project rollouts and budgets for infrastructure operations. Duties & Responsibilities Infrastructure Solutions and Support Client facing Technology SPOC for critical clients. Provide infrastructure solutions and deployment support for business needs, including IT applications. Develop innovative IT infrastructure solutions focusing on cost reduction, consolidation, or advanced technologies. Offer hardware and infrastructure support to ensure optimal solutions and quick Turnaround Time (TAT). Communicate effectively with internal and external clients regarding downtimes, outages, and Root Cause Analysis (RCA). Manage vendors including SLA management, evaluation, identification of alternates, and engagement. Disaster Recovery – ensure compliance Audit & Compliance – including ISO – Ensure no red findings Project Management and Budgeting Manage infrastructure projects ensuring adherence to timelines, costs, and materials management. Communicate proactively with stakeholders regarding project issues. Prepare and track IT infrastructure project budgets to ensure financial control and transparency. Monitor and control IT infrastructure budgets and expenses Ensure project rollouts are managed with budgets and there are no overruns Performance Management and Outcome Achievement Conduct performance evaluations of the IT Infrastructure team. Demonstrate a drive to plan for and consistently achieve desired outcomes in IT infrastructure projects and operations. Handle procurement requests and oversee implementation of projects and equipment. Lead the IT Infrastructure team, including administrative functions, team building, and management activities. Provide talent management expertise and groom talent for handling assignments. Team Management & Succession Planning Manage and develop staff, including performance management, training, and career development. Create and maintain a robust talent pipeline to ensure succession planning (1:2 ratio). Environment, Social & Governance Oversee corporate governance within the assigned region, ensuring alignment with organizational principles, policies, and regulations. Promote judicious use of natural resources and adhere to the organization's environment, health, and safety policies, objectives, and guidelines. Drive the organization's sustainability initiatives, working towards achieving established targets. Anti Bribery Management Systems (ABMS) Follow the ABMS roles and responsibilities details as prescribed on the ABMS manual. Understanding of ethical standards and the importance of integrity in business practices. Ability to identify and evaluate risks related to bribery in various business contexts. For more detailed explanation, follow the ABMS manual Additional Responsibilities (Special Projects) Evaluate technologies that can improve IT services, add business value, or reduce waste. Education Bachelor of Engineering - Information Technology or Master of Computer Application or Global Equivalent Degree. Experience Minimum 15 years of relevant experience in Information Technology with awareness or exposure to deployment of enterprise-wide solutions. Show more Show less

Job Description Trade Strategy & Market Development Collaborate with the Heads of Key Accounts & Leisure, Spiritual Travel, and Airlines to design and implement trade strategies for the Indian market. Lead product development for Leisure and Umrah segments, ensuring alignment with market needs and client objectives. Track and analyze market trends, competitor activity, and consumer behavior to identify opportunities and inform decision-making. Expand focus to include emerging travel segments such as VFR (Visiting Friends & Relatives), Business Travel, and MICE (Meetings, Incentives, Conferences, and Exhibitions). Trade Engagement & Relationship Management Build and nurture strong relationships with travel agents, Umrah operators, and tour operators across India. Develop strategic partnerships with top-level management of key travel trade stakeholders, including airlines. Represent Saudi Arabia at trade fairs and industry events, actively promoting the destination and building B2B connections. Marketing & Reporting Collaborate with the marketing team to create and implement effective marketing plans targeting the trade sector. Provide regular updates and performance reports to the Country Manager – India, ensuring visibility on key initiatives and results. Support the creation of promotional content and campaigns that position Saudi Arabia as a preferred tourism destination in India. Environment, Social & Governance Promote judicious use of natural resources. Adhere to the organization's environment, health, and safety policies, objectives, and guidelines. Anti Bribery Management Systems (ABMS) Follow the ABMS roles and responsibilities details as prescribed on the ABMS manual. Understanding of ethical standards and the importance of integrity in business practices. Ability to identify and evaluate risks related to bribery in various business contexts. For more detailed explanation, follow the ABMS manual. Education Bachelor’s degree in Marketing, Business Administration, or a related field. Experience 7–10 years of experience in travel industry marketing and trade management, with a strong focus on promoting Umrah tourism. In-depth understanding of the travel trade ecosystem and market dynamics. Proven success in developing and executing impactful marketing and trade initiatives. Excellent communication and interpersonal skills to engage effectively with internal and external stakeholders. Strong analytical and strategic thinking capabilities. Demonstrated ability to work both independently and collaboratively within cross-functional teams. Experience in budget management and financial planning. Highly organized with strong project management skills and attention to detail. Show more Show less

Job Description The person will be responsible to lead the implementation, optimization, and management of CRM systems across departments, collaborating with cross-functional teams to enhance customer experience at VFS Global touchpoints. Additionally, the role involves identifying use cases, analyzing processes, and defining workflows to improve efficiency and satisfaction, while focusing on resolving friction points in online and offline customer journeys. This role may also expand to include CRM implementation/ management for Key Account Management (KAM) and One Vasco business. The person will be responsible to lead the implementation, optimization, and management of CRM systems across departments, collaborating with cross-functional teams to enhance customer experience at VFS Global touchpoints. Additionally, the role involves identifying use cases, analyzing processes, and defining workflows to improve efficiency and satisfaction, while focusing on resolving friction points in online and offline customer journeys. This role may also expand to include CRM implementation/ management for Key Account Management (KAM) and One Vasco business. Environment, Social & Governance Oversee corporate governance within the assigned region, ensuring alignment with organisational principles, policies, and regulations. Promote judicious use of natural resources and adhere to the organisation's environment, health, and safety policies, objectives, and guidelines. Drive the organisation's sustainability initiatives, working towards achieving established targets.Education & Certifications Bachelor’s / Post-Graduate Degree or global equivalent degree. Salesforce Certified Administrator, Business Analyst is mandatory and Agentforce Specialist (will be an added advantage). Experience Minimum 5 years of experience in CRM implementation, digital transformation, and customer experience, with expertise in platforms like Salesforce and Microsoft Dynamics. Strong understanding of customer experience principles and experience in designing customer journey maps. Strong knowledge of Contact Center operations across telephony, IVR, chat, email, and social media channels, complemented by excellent analytical, problem-solving, and critical thinking skills. Proven track record in managing complex projects and leading CRM initiatives in medium to large organizations Show more Show less

Job Overview The General Manager – Marketing will be responsible for developing and executing integrated marketing programs that support both short- and long-term business goals, with a strong focus on digital growth, content strategy, and performance-driven campaigns . This role requires leading multi-channel initiatives—including paid media, SEO/SEM, CRM, and marketing automation—to drive customer acquisition, engagement, and retention. The incumbent will also manage key partnerships with agencies, content creators, and platform vendors to ensure cohesive, high-impact execution across channels. A deep understanding of digital analytics, content effectiveness, and campaign optimisation is essential to deliver measurable outcomes, while ensuring the brand’s presence remains relevant, scalable, and consistent across touchpoints. Job Description Strategic Communication and Brand Alignment Lead internal and external communication across SBUs to ensure clarity, alignment, and consistency in messaging across all digital and offline touchpoints. Standardize brand expression while localising content for digital platforms, ensuring adherence to VFS Global’s tone, voice, and visual identity across regions. Develop and implement integrated marketing strategies with a strong focus on digital performance, content marketing, and customer engagement to drive brand relevance and business impact. Oversee digital campaign planning, SEO/SEM, content strategy, and analytics across web, social, CRM, and paid media—ensuring cohesive execution in collaboration with partners and agencies. Amplify brand visibility through data-led PR, award submissions, and digital-first event promotion, tying into broader business and reputation objectives.Quality Assurance and Process Innovation Guarantee high-quality output by establishing new processes and driving continuous innovation. Ensure that all deliverables align with VFS Global’s defined quality benchmarks. Promote effective communication and information flow to strengthen management controls and support company direction. Ensure compliance with relevant standards (e.g., ISO 9001, 27001, 14001) and other applicable guidelines to uphold regulatory and ethical commitments.Team Management & Succession Planning Manage and develop staff, including performance management, training, and career development. Create and maintain a robust talent pipeline to ensure succession planning (1:2 ratio).Environment, Social & Governance Oversee corporate governance within the assigned region, ensuring alignment with organizational principles, policies, and regulations. Promote judicious use of natural resources and adhere to the organization's environment, health, and safety policies, objectives, and guidelines. Drive the organization's sustainability initiatives, working towards achieving established targets.Anti Bribery Management Systems (ABMS) Follow the ABMS roles and responsibilities details as prescribed on the ABMS manual. Understanding of ethical standards and the importance of integrity in business practices. Ability to identify and evaluate risks related to bribery in various business contexts. For more detailed explanation, follow the ABMS manual. Education Postgraduate or Global equivalent Degree in a related field.Experience 12–15 years of experience in digital marketing, growth marketing, or integrated marketing communications, with at least 5 years leading digital campaign teams or performance marketing projects. Prior experience in running multi-market digital campaigns, leading SEO/SEM, paid media, and content strategy is essential. Show more Show less