Team Member - MIS - P4

Requirement

•Advanced proficiency in business analytics tools, particularly Power BI.

•Strong command of MS Office tools, with expertise in Excel (complex formulas, VBA macros, Power Query, etc.).

•Skilled at presenting data in clear, insightful formats—whether through Excel reports, PowerPoint presentations, or Power BI dashboards.

•Demonstrates a positive and approachable attitude, strong interpersonal and cross-cultural communication skills, and effective leadership and feedback capabilities.

SLA Reporting and Governance

•Ensure timely and error-free delivery of all performance reports.

•Derive actionable insights through trend analysis and data intelligence.

•Proactively flag real-time issues based on data anomalies.

•Oversee SLA management and reporting to maintain compliance.

•Support SLA adherence across all VACs, minimizing risks of service penalties.

Data Management and Automation

•Monitor and report on data completeness at the regional level.

•Conduct data sanitization and consolidation at both regional and global levels.

•Coordinate with regional points of contact to ensure data integrity and completeness through regular follow-ups and calls.

•Reconcile daily data with Opsys systems to ensure accuracy and alignment.

Client Reporting and Management

•Deliver contractual SLA reporting on a daily, weekly, and monthly basis covering metrics such as SLA, TAT, CX, biometrics, passport reconciliation, volumes, and Mioot statistics.

•Generate and share intra-day slot summaries and related client-specific reports.

•Prepare global and regional performance reports, including scorecards, in line with agreed timelines (as per reporting calendar).

•Manage and maintain Power BI dashboards and central databases.

•Provide support for OpSys/TMS and perform 100% audit checks on vendor-delivered tasks during weekly fee audits.

Environment, Social & Governance

•Promote judicious use of natural resources.

•Adhere to the organisation's environment, health, and safety policies, objectives, and guidelines.

Anti Bribery Management Systems (ABMS)

•  Follow the ABMS roles and responsibilities details as prescribed on the ABMS manual.

a. Understanding of ethical standards and the importance of integrity in business practices

Education

•Graduate / Global Equivalent degree with certification in data analytics and reporting.

Experience

•2 – 6 years of experience in Business intelligence and MIS/reporting.