262 Analytics Tool Jobs

The Role Youll be working with the larger product and business teams to devise strategy and plan roadmap to increase acquisition and monetisation metrics. Creating detailed Product Requirement Documents and working closely with the tech and design teams to ship those products/features. Analysis & driving adoption - Ensure driving adoption of products being handled by doing analysis and problem-solving. Use data-driven insights to inform product decisions and measure the impact of product improvements. You should be able to effectively handle risk, recognize the appropriate time for change, evaluate various future options, and leverage data to support and argue for the most suitable subsequent actions. Conduct A/B testing and other experiments to optimize product features for the relevant metrics. Communicate project status updates and key milestones to stakeholders on a regular basis. Requirements Looking for individuals with 2-4 work experience in product roles. You have experience working with multiple disciplines: engineering, design, analytics and business partners. You can communicate technical complexity, analytical insights, design principles, and business outcomes depending on the stakeholder with the ability to steer strategy discussions and decisions. English proficiency with great communication skills will be important for the role. Exceptional project and stakeholder management skills and the ability to manage strategic plans along with day-to-day tactical execution. MBA Degree is a plus. Experience with analytics tools is a plus.

Role Overview: The Senior Director at Accordion is responsible for managing multiple high-value client relationships and shaping engagements and analytics consulting approach. This role requires a strong blend of consulting mindset, advanced analytics expertise, and a hands-on approach to guiding project execution when necessary. They will drive thought leadership, mentor teams, and spearhead initiatives that enhance the firm's value proposition in analytics-driven decision-making. Additionally, the Senior Director will play a critical role in supporting business development activities, ensuring sustained growth through innovative analytics solutions and deep client engagement. What You will do: Own and drive the consulting and analytics vision for clients, integrating analytics as a core enabler of business transformation and value creation. Lead high-stakes engagements, partnering with client executives to shape business strategy through data-driven insights. Define and implement best-in-class consulting methodologies, combining analytical frameworks with commercial acumen to solve ambiguous and complex business problems. Build and maintain C-level relationships, influencing decision-making and embedding analytics as a key component of enterprise strategy. Drive thought leadership by shaping industry perspectives on advanced analytics, AI, and data-driven consulting. Ensure business growth by identifying new opportunities, expanding client relationships, and contributing to the firms overall strategy. While focusing on strategic leadership, remain hands-on when requiredguiding teams on approach design, reviewing models, and ensuring high-impact deliverables. Mentor and develop managers and analysts, fostering a culture of analytical excellence and consulting rigor. Ideally, you have: Undergraduate degree (B.E/B.Tech.) from tier-1/tier-2 colleges MBA degree from top tier colleges is preferred Should have minimum of 8 years of experience Strong analytical reasoning & problem-solving capabilities to identify patterns, draw insights and recommend solutions live Ability to share complex thoughts and tailor written and verbal communication based on the context Strong multi-tasking skills to manage multiple projects across diverse industries Experience in client facing/professional services environment Why Explore a Career at Accordion: High growth environment: Semi-annual performance management and promotion cycles coupled with a strong meritocratic culture, enables fast track to leadership responsibility Cross Domain Exposure: Interesting and challenging work streams across industries and domains that always keep you excited, motivated, and on your toes. Entrepreneurial Environment : Intellectual freedom to make decisions and own them. We expect you to spread your wings and assume larger responsibilities. Fun culture and peer group: Non-bureaucratic and fun working environment; Strong peer environment that will challenge you and accelerate your learning curve. Other benefits for full time employees: Health and wellness programs that include employee health insurance covering immediate family members and parents, term life insurance for employees, free health camps for employees, discounted health services (including vision, dental) for employee and family members, free doctors consultations, counsellors, etc Corporate Meal card options for ease of use and tax benefits Team lunches, company sponsored team outings and celebrations Robust leave policy to support work-life balance. Specially designed leave structure to support woman employees for maternity and related requests. Reward and recognition platform to celebrate professional and personal milestones. A positive & transparent work environment including various employee engagement and employee benefit initiatives to support personal and professional learning and development.

Overview The Web Development and Growth Marketing position plays a crucial role in driving online presence and engagement for our organization. This combined role integrates the technical skills of web development with the strategic aspects of growth marketing to optimize our digital platforms. The ideal candidate will not only design and maintain user-friendly websites but also implement innovative marketing strategies that enhance brand visibility and customer acquisition. Their work will directly contribute to improving user experience, increasing website traffic, and ultimately driving conversion rates that align with the company's growth objectives. With the digital landscape continually evolving, this role demands a proactive individual who can adapt quickly and leverage analytic tools to measure performance, improve functionality, and deliver compelling content that resonates with our audience. Key Responsibilities Develop and maintain responsive websites that reflect brand guidelines. Implement site enhancements based on user feedback and analytics. Optimize website content for search engines (SEO). Collaborate with design team to create engaging visuals and layouts. Monitor and analyze website traffic and performance metrics. Create, manage, and deploy marketing campaigns across various digital platforms. Employ A/B testing to optimize user experience and conversion rates. Write and edit content for blogs, newsletters, and social media. Manage email marketing campaigns and build subscriber lists. Utilize social media channels to promote content and drive traffic. Conduct market research to identify opportunities for growth. Work with external vendors and partners for technical support and resources. Stay current with industry trends, tools, and technologies. Utilize analytics tools such as Google Analytics and SEMrush. Ensure compliance with web standards and regulations. Required Qualifications Bachelor's degree in Computer Science, Marketing, or related field. Proven experience in web development using HTML, CSS, and JavaScript. Strong understanding of SEO principles and best practices. Experience with digital marketing strategies and tools. Familiarity with content management systems (e.g., WordPress). Highly analytical with problem-solving abilities. Excellent written and verbal communication skills. Knowledge of user experience (UX) design principles. Proficient in social media platforms and analytics tools. Experience with email marketing and automation tools. Ability to manage multiple projects and meet deadlines. Basic knowledge of graphic design principles is a plus. Experience in A/B testing methodologies. Current knowledge of web technology trends and practices. 1-3 years of relevant work experience in a similar role. Strong teamwork and collaboration skills. Mandatory Key SkillsSEO,HTML,CSS,UX,WordPress,content management systems,Growth Marketing,Web Development*

1. Safety Support Operations Assist the Lead in ascertaining the budget amount required to ensure smooth functioning of the plant and for complying with EHS and other safety norms Provide cost estimates and technical support for proposals Work along with the Safety Lead to collect feedback from the production staff to get acquainted with their apprehensions about occupational hazards Conduct annual inspection of the plant to assure safe and healthful conditions for workers Ensure that all the equipment is safe to use and checked for maintenance regularly Serve as the location subject matter expert for safety and health and escalate matters to the Lead as necessary Record all accident reports digitally in a timely, complete, and accurate manner. Post the claims for injuries and illnesses in the safety log Visit job sites to conduct safety audits on personnel, equipment and materials. Support the Lead in inspection of equipment and machinery to observe any possible non-compliance from EHS policy/CPCB/PCB standards Ensure appropriate safety signs have been installed across the plant premises Ensure all government regulations and legal requirements are adhered to while manufacturing activities are undertaken within the plant Conduct awareness days like Fire Day, National Safety Day, Road Safety Week, World Environment Day etc. in the plant premises Take initiatives to drive growth for DCBL and ensure sustained growth in line with long-term and short-term objectives of the organization Ensure initiation and sensitization of the employees towards digitization and automation of the processes Focus on utilization of advanced business analytics tools to derive key insights critical for the success of the organization 2. Self/ Team Development Review and monitor performance of team members and provide requisite developmental support/ inputs Recommend training as required for teams development Develop the team and update their knowledge base to cater the organization need Strategize avenues for enhancing employee satisfaction in the function, resulting in high engagement levels of employees

Digital Marketing Analyst - Vacancies for EXPERIENCED (Those who have experienced in Digital Marketing Executive / SEO Analyst / Content Executive). Digital Marketing executive or SEO Analyst or Content executive who is familiar or interested to work with Digital Marketing, SEO, Brand Management, Content Creation, Copywriting, Design (Photoshop /Canva /PowerPoint), Survey Design, and Data Analysis . Responsibilities Capable of understanding the training & Nature of works on Job Responsibilities. Develop high-quality, SEO-friendly content for websites, blogs, email marketing, and social media platforms. Write clear, brand-consistent copy that effectively communicates key messages across digital channels. Implement on-page SEO strategies, perform keyword research, and optimize content for search engine rankings. Contribute to the entire marketing campaign lifecycle , from concept development to execution and performance review. Create engaging surveys to gather customer feedback, insights, and brand engagement metrics. Design impactful graphics and visuals using Photoshop, Canva, and PowerPoint for digital campaigns. Track, monitor, and analyze digital KPIs with tools like Google Analytics, Search Console, Excel, Tableau, and Google Sheets to drive improvements. Collaborate with cross-functional teams to ensure campaigns align with business objectives. Manage daily tasks independently while maintaining clear communication with team members and stakeholders. Strong knowledge of SEO practices, keyword research , and familiarity with basic HTML/CMS platforms (WordPress, Wix, etc.) . Skilled in design tools such as Photoshop, Canva, and PowerPoint. Proficient in using Google Analytics, Excel, and other reporting/data analysis tools. Basic experience with survey platforms like Google Forms, Typeform, etc. Excellent interpersonal skills and strong written/verbal English communication for customer interactions. To be Sincere and Honest towards the Job Responsibilities. Perks and Benefits Other Allowances Negotiable Based on Availability & Experience. For clarification Contact - HR +91 87543 01002 jobs@oryon.in

Job Description You will own all Paid Marketing channels and will work with the agency to deploy, monitor and strategies ad serving on these channels. Develop state-of-the-art digital marketing strategies for demand generation and customer engagement across all platforms with a focus on lead quality and volume Planning digital marketing budgets across all geographies and channels Efficiently deploying budgets by interfacing with the agency for optimal outputs Partnering with internal and external creative agencies to conceptualise and implement the communication on all touch points Drive efficiency with a thorough understanding of measurement tools, attribution models, and marketing funnel Work closely with product and marketing teams to plan and execute 360 degree campaigns Research, assess and implement best and emerging industry practices Run experiments with clear success/failure metrics Roles & Responsibilities Graduation / Post Graduation or similar Should have a relevant industry experience of 2-4 years Strong communication skills (oral and written) and ability to work with minimum supervision. Team player, flexible and adaptable to changing priorities. Excellent analytical skills and in-depth knowledge in Digital Marketing Should have a proven expertise in handling B2C marketing with a recognised brand (preferably in the tech/startup domain) and should be currently handling a monthly budget of 50L or above. Should be currently in a role where he/she manages an internal execution team or an agency. Should have a previous hands on experience on Facebook & Google marketing tools B2B marketing experience can be considered but won't be preferred.

Job Description Senior Data Analyst (SQL, Reporting & Analytics) Entra Solutions (A BSI Financial Services Company) Entra Solutions is a FinTech company specialized in technology-based financial solutions and services for the mortgage industry We are a people-focused, growth-oriented, innovative company and we're looking for people like you to make a positive change and join our team today! We are seeking a Data Analyst with strong expertise in SQL, reporting, and analytics tools, along with proven experience in turning data into actionable insights The ideal candidate will also have working knowledge of Databricks and Python to support advanced analytics and automation, What You Will Do Write, optimize, and troubleshoot SQL queries to extract, transform, and analyze large datasets, Develop and maintain dashboards, reports, and visualizations using BI tools (Power BI, Tableau, Sigma, or similar), Analyze data to identify trends, patterns, and opportunities for operational improvements and business growth, Collaborate with stakeholders to understand reporting needs and translate them into analytical solutions, Ensure accuracy, integrity, and consistency of data across reporting and analytics platforms, Work with data engineering teams to prepare datasets in Databricks for downstream reporting and analysis, Use Python for data manipulation, ad hoc analysis, and process automation where applicable, Support SLA-driven reporting for business functions, management dashboards, and compliance/regulatory needs, What Were Looking For Education BE/BTech degree in Computer Science, Information Technology, Data Analytics, or a related field, Mandatory 3+ years of professional experience as a Data Analyst, Strong SQL skills for query writing, optimization, and troubleshooting, Hands-on experience with BI/reporting tools (Power BI, Tableau, Looker, or Sigma), Strong analytical and problem-solving skills with attention to detail, Preferred / Good-to-Have Experience with Databricks for data analysis and reporting, Proficiency in Python for data wrangling and automation, Familiarity with cloud data platforms (Azure, AWS, or GCP), Understanding of data modeling, ETL/ELT concepts, and data warehousing, Strong communication and collaboration skills across business and technical teams, Show more Show less

Sr IPG Reporting Analyst India, Chennai Hybrid, Office-Based ICON plc is a world-leading healthcare intelligence and clinical research organization Were proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development, We are currently seeking an IPG Senior Reporting Analyst to join our diverse and dynamic team As an IPG Senior Reporting Analyst at ICON, you will play a key role in providing advanced analytical support to the Investigator Payments Group (IPG), developing complex reports and insights that inform strategic decision-making You will work closely with cross-functional teams to enhance data visibility and drive operational improvements, ensuring the effective use of data across the organization, What You Will Be Doing Designing and developing sophisticated reports and dashboards to monitor IPG performance, payment cycles, and key financial metrics, Conducting in-depth data analysis to identify trends, patterns, and areas for optimization within the IPG operations, Collaborating with stakeholders to define reporting requirements and deliver actionable insights that support business strategies and objectives, Ensuring the accuracy and consistency of data through rigorous quality checks and data validation processes, Leading initiatives to automate reporting processes and enhance data management capabilities, leveraging advanced analytical tools and technologies, Your Profile Bachelors degree in finance, data analytics, business administration, or a related field; advanced degree preferred, 4+ years of experience in data analysis, financial reporting, or a related role, with a strong focus on advanced analytics and reporting, Proficiency in data visualization and analytics tools (e-g , Tableau, Power BI) and advanced Excel skills, including complex formulas and data modeling, Strong analytical and problem-solving abilities, with a proven track record of translating data into actionable business insights, Excellent communication and collaboration skills, with the ability to present complex data findings to stakeholders at all levels of the organization, What ICON Can Offer You Our success depends on the quality of our people Thats why weve made it a priority to build a diverse culture that rewards high performance and nurtures talent, In addition to your competitive salary, ICON offers a range of additional benefits Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family, Our Benefits Examples Include Various annual leave entitlements A range of health insurance offerings to suit you and your familys needs, Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead, Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your familys well-being, Life assurance Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others, Visit our careers site to read more about the benefits ICON offers, At ICON, inclusion & belonging are fundamental to our culture and values Were dedicated to providing an inclusive and accessible environment for all candidates ICON is committed to providing a workplace free of discrimination and harassment All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here Interested in the role, but unsure if you meet all of the requirementsWe would encourage you to apply regardless theres every chance youre exactly what were looking for here at ICON whether it is for this or other roles, Are you a current ICON EmployeePlease click here to apply Show more Show less

Planning digital marketing campaigns, including web, SEO/SEM, email, social media anddisplay advertisingTo develop, implement, track, optimize maintain our digital marketing campaigns/presence across all digital channels.Plan and execute all digital

Develop and execute comprehensive marketing strategies to achieve business objectives and revenue targets. Lead and manage the marketing team, providing guidance, direction, and support to ensure the successful implementation of marketing plans.

** Business Analyst CEOs Office (Fresher) Position Overview We are seeking a highly analytical and academically accomplished fresher to join the CEOs Office as a Business Analyst. This role is designed for someone who has consistently excelled in academics, shown strong mathematical and problem-solving abilities, and is eager to apply structured thinking to real-world business challenges. The position offers direct exposure to the CEO, including opportunities to travel to project sites, business meetings, and client interactions across India and abroad. Key Responsibilities Work directly with the CEO on strategic initiatives, business problem-solving, and market analysis. Conduct research, financial analysis, and data interpretation to support decision making. Prepare high-quality reports, dashboards, and presentations for board meetings, investors, and stakeholders. Assist in business modeling, operational reviews, and strategic planning. Accompany the CEO on project site visits, client meetings, and business trips, ensuring detailed follow-ups and documentation. Liaise with cross-functional teams (finance, operations, projects, technology) to gather insights and develop recommendations. Take ownership of short-term analytical assignments with precision and attention to detail. Desired Candidate Profile Strong Academic Credentials: - 95%+ in Mathematics in both 10th and 12th board examinations. - Graduate from Delhi University with excellent results. - Post-graduation with strong marks in a relevant field. Analytical Aptitude: Proven through academic projects and demonstrated business acumen. Travel Orientation: Loves to travel and is excited to accompany the CEO for on-site reviews, business meetings, and industry events. Problem-Solving Mindset: Ability to structure complex issues into actionable solutions. Communication Skills: Clear, confident, and structured in both written and verbal formats. Tech-Savvy: Proficiency in MS Excel, PowerPoint; exposure to analytical tools is an advantage.• Attitude: Integrity, adaptability, high ownership, and eagerness to learn from senior leadership. Selection Process Screening: Academic track record and project evaluation. Analytical Assessment: Standardized tests on quantitative, logical reasoning, and case solving. Final Interaction: Discussion with CEO and leadership team to assess fit, learning mindset, and passion for travel & exposure. Why Join Us? Work directly with the CEO on high-impact assignments. Travel opportunities to project sites and client locations across India and international markets. Exposure to boardroom decision-making as well as on-ground execution. Accelerated learning platform for future leadership roles. ** Interested Candidate can share their resume on whatsapp (9045628018-Manoj) too.

ACL Digital seeks an experienced Analytics Consultant to support Oracle E-Business Suite (EBS) and Oracle Fusion Finance analytics. The role involves managing and utilizing data from these platforms to provide insights and support decision-making processes. Responsibilities: Manage and utilize data from Oracle EBS and Oracle Fusion Finance for analytics. Provide insights and support decision-making processes. Conduct data analysis and create reports using tools like SplashBI. Assist with ad hoc user reporting and data replication for enterprise data platforms. Ensure the accuracy and integrity of data used in analytics. Must-Have: Strong experience in analytics for Oracle EBS and/or Oracle Fusion Finance. Proficiency with analytics tools like SplashBI. Excellent data analysis and reporting skills. Strong problem-solving and analytical skills. Good-to-Have: Experience with Oracle Integration Cloud (OIC). Familiarity with database management and automation tools. Mandatory Key Skills fusion,ebs,oracle fusion,oic,seo,fa,digital marketing,sem,oracle payables,search engine marketing,gl,oracle financials,ppc,web analytics,oracle general ledger,oracle fusion financials*,data analysis*,oracle e-business suite*,analytics tool*,oracle*

About the role: We are seeking an experienced Marketing Strategist with a strong background in planning and implementing marketing initiatives, particularly for SaaS products. This role involves driving customer acquisition, enhancing brand visibility, and achieving product-market fit through innovative, data-driven strategies. The ideal candidate will take ownership of strategic planning, execute comprehensive marketing campaigns, and collaborate cross-functionally to maximize profitability and market share while maintaining consistency across all marketing efforts. What you need for this position: Masters degree in Marketing, Business Administration, or a relevant field. 2 to 5 years of experience in marketing roles, preferably in a product company (experience with SaaS products is highly preferred). Experience in marketing roles with a proven track record of managing comprehensive strategies is a plus. Hands-on experience in planning and executing marketing strategies and campaigns . Proficiency in CRM software and Content Management Systems . Strong grasp of market research techniques, data analysis, & statistics methods. Thorough knowledge of strategic planning principles and marketing best practices. Excellent communication, interpersonal, and presentation skills. Analytical mindset with a focus on data-driven decision-making. Familiarity with agile development methodologies is preferred. What you will be doing: Develop and implement forward-thinking marketing strategies tailored to SaaS products , ensuring alignment with business objectives and product lifecycle goals. Identify and prioritize target audience segments to drive engagement, customer acquisition, and product adoption. Craft compelling value propositions and messaging frameworks to position products competitively in the market. Conduct comprehensive research to uncover industry trends, customer pain points, and competitive insights for differentiation. Plan and execute data-driven demand generation initiatives across digital, email, social media, and paid advertising channels. Focus on lead nurturing, customer retention, and reducing churn through targeted campaigns. Design and manage multi-channel marketing campaigns in collaboration with creative and content teams. Analyze campaign performance using analytics tools , tracking KPIs like Customer Acquisition Cost (CAC), Lifetime Value (LTV), Return on Investment (ROI), etc. Leverage data insights to optimize campaigns and inform future strategies. Work closely with product management, sales, and customer success teams to ensure cohesive marketing efforts and successful product launches. Develop and manage the marketing budget, ensuring efficient allocation and cost-effectiveness. Provide regular reporting on expenditures and ROI to justify investments. Stay updated on emerging SaaS marketing tools, techniques, and platforms to maintain a competitive edge. Experiment with innovative marketing strategies and share advancements with the team to foster continuous learning and adaptation. Top reasons to work with us: The organization is led by an IIM alumnus who built it on a strong set of values. Join a fast-paced team of like-minded individuals who share the same passion as you with whom you'll tackle new challenges every day. Work alongside an exceptionally talented and intellectual team, gaining exposure to new concepts and technologies. Enjoy a friendly and high-growth work environment that fosters learning & development.

Experience Required: 12+ years, with at least 5 years in a leadership HR role in manufacturing Job Summary: The HR Head will lead the human resources function across all manufacturing units, ensuring alignment with business goals. This role requires strong leadership, strategic thinking, and hands-on execution capability, with a deep understanding of labor laws, compliance, union handling, and workforce management in an industrial environment. Key Responsibilities: Strategic HR Management: o Develop and implement HR strategies aligned with the companys objectives. o Drive culture-building initiatives and change management processes. Talent Acquisition & Retention: o Oversee end-to-end recruitment for plant and corporate roles. o Design employee retention strategies and career progression frameworks. Industrial Relations & Compliance: o Manage labor relations, including negotiations with trade unions. o Ensure adherence to labor laws and statutory compliance across all locations. Performance Management & Training: o Implement and monitor performance appraisal systems (KPI/OKR-based). o Identify training needs and manage skill development programs. HR Operations & Policies: o Establish and monitor HR policies, SOPs, and employee handbook. o Supervise payroll, employee benefits, and HRMS systems. Employee Engagement & Welfare: o Foster a positive work environment through structured employee engagement initiatives. o Ensure workplace safety, grievance redressal mechanisms, and welfare schemes. Qualifications: MBA/PGDM in HR or equivalent from a reputed institute Strong knowledge of labor laws and manufacturing HR best practices Proven experience in leading HR in unionized environments Proficiency in HRMS, MS Excel, and HR analytics tools Key Competencies: Leadership and People Management Strategic Thinking and Execution Strong Communication & Negotiation Skills Problem-solving and Decision-making High Integrity and Ethical Standards

Looking for a Digital Marketer who can 1. develop and execute digital marketing campaigns 2. create high quality engaging content 3. manage and optimise our website 4. analyze and report on digital marketing metrics Perks and benefits Good incentives for skills

remote typeOn-site locationsBengaluru, KA time typeFull time posted onPosted 5 Days Ago job requisition idREQ416845 Workplace Experience Ambassador Account Management Work Dynamics Job Overview: We are seeking a dynamic and innovative Workplace Experience Ambassador to join our Facility Management team. The ideal candidate will be responsible for creating and maintaining an exceptional workplace environment that enhances employee satisfaction, productivity, and well-being. This role will focus on developing and implementing strategies that optimize the overall workplace experience, integrating facilities management, technology, and human-centric design. A key aspect of this role is to improve our client's employee experience, ensuring efficient issue resolution and boosting employee retention through a positive workplace atmosphere. Key Responsibilities: Develop and implement a comprehensive employee experience strategy that addresses all aspects of the workplace, from physical environment to digital tools and support services. Create and manage an efficient system for reporting, tracking, and resolving workplace issues, ensuring prompt and effective solutions for employees. Establish and maintain clear communication channels for employees to provide feedback, report issues, and suggest improvements. Analyze patterns in workplace issues and employee feedback to proactively identify and address potential problems before they escalate. Collaborate with HR to develop retention strategies that leverage workplace experience as a key factor in employee satisfaction and loyalty. Design and implement programs and initiatives that make the workplace more appealing and encourage employees to come to work, such as wellness programs, social events, and learning opportunities. Create a welcoming and inclusive environment that caters to diverse employee needs and preferences. Regularly assess and improve the onboarding experience for new employees, ensuring they feel welcomed and supported from day one. Develop and implement recognition programs that celebrate employee contributions and milestones within the workplace. Develop and implement workplace experience strategies that align with company culture and business objectives. Oversee the day-to-day operations of facility management, ensuring a seamless and positive experience for employees and visitors. Collaborate with HR, IT, and other departments to create a holistic approach to workplace experience. Manage vendor relationships and contracts related to facility services, including cleaning, maintenance, and catering. Lead initiatives to improve workspace utilization, flexibility, and efficiency. Implement and manage cutting-edge workplace technologies to enhance user experience and operational efficiency. Develop and monitor key performance indicators (KPIs) to measure the effectiveness of workplace experience initiatives. Conduct regular surveys and gather feedback to understand employee needs and preferences. Manage workplace change initiatives, including office relocations, renovations, and new workspace designs. Ensure compliance with health and safety regulations and implement best practices for a safe work environment. Oversee sustainability initiatives within the workplace, promoting eco-friendly practices and energy efficiency. Manage budgets related to workplace experience and facility management projects. Stay informed about industry trends and innovations in workplace design and employee experience. Qualifications: Bachelor's degree in Hotel Management, Business Administration, or a related field. 5+ years of experience in facility management or workplace experience roles. Strong understanding of modern workplace trends and best practices. Excellent project management and organizational skills. Proven track record in implementing successful workplace initiatives. Strong leadership and interpersonal skills with the ability to work across all levels of the organization. Proficiency in facility management software and workplace analytics tools. Knowledge of relevant health, safety, and environmental regulations. IFMA or IWFM certification is preferred. Experience in customer experience management or employee engagement roles is a plus. Understanding of human-centered design principles and their application in workplace settings. Familiarity with employee engagement metrics and retention strategies. Key Competencies: Strategic thinking and problem-solving skills Strong communication and presentation abilities Adaptability and flexibility in a fast-paced environment Customer service orientation Innovation and creativity in workplace solutions Data analysis and interpretation skills Change management expertise Empathy and emotional intelligence Proactive problem-solving and conflict resolution skills Ability to create and nurture a positive workplace culture Experience in implementing employee feedback systems and acting on insights Apply today! Location On-site Bengaluru, KA Scheduled Weekly Hours: 48 JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our . For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy . Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page > I want to work for JLL.

remote typeOn-site locationsBengaluru, KA time typeFull time posted onPosted 5 Days Ago job requisition idREQ416845 Workplace Experience Ambassador Account Management Work Dynamics Job Overview: We are seeking a dynamic and innovative Workplace Experience Ambassador to join our Facility Management team. The ideal candidate will be responsible for creating and maintaining an exceptional workplace environment that enhances employee satisfaction, productivity, and well-being. This role will focus on developing and implementing strategies that optimize the overall workplace experience, integrating facilities management, technology, and human-centric design. A key aspect of this role is to improve our client's employee experience, ensuring efficient issue resolution and boosting employee retention through a positive workplace atmosphere. Key Responsibilities: Develop and implement a comprehensive employee experience strategy that addresses all aspects of the workplace, from physical environment to digital tools and support services. Create and manage an efficient system for reporting, tracking, and resolving workplace issues, ensuring prompt and effective solutions for employees. Establish and maintain clear communication channels for employees to provide feedback, report issues, and suggest improvements. Analyze patterns in workplace issues and employee feedback to proactively identify and address potential problems before they escalate. Collaborate with HR to develop retention strategies that leverage workplace experience as a key factor in employee satisfaction and loyalty. Design and implement programs and initiatives that make the workplace more appealing and encourage employees to come to work, such as wellness programs, social events, and learning opportunities. Create a welcoming and inclusive environment that caters to diverse employee needs and preferences. Regularly assess and improve the onboarding experience for new employees, ensuring they feel welcomed and supported from day one. Develop and implement recognition programs that celebrate employee contributions and milestones within the workplace. Develop and implement workplace experience strategies that align with company culture and business objectives. Oversee the day-to-day operations of facility management, ensuring a seamless and positive experience for employees and visitors. Collaborate with HR, IT, and other departments to create a holistic approach to workplace experience. Manage vendor relationships and contracts related to facility services, including cleaning, maintenance, and catering. Lead initiatives to improve workspace utilization, flexibility, and efficiency. Implement and manage cutting-edge workplace technologies to enhance user experience and operational efficiency. Develop and monitor key performance indicators (KPIs) to measure the effectiveness of workplace experience initiatives. Conduct regular surveys and gather feedback to understand employee needs and preferences. Manage workplace change initiatives, including office relocations, renovations, and new workspace designs. Ensure compliance with health and safety regulations and implement best practices for a safe work environment. Oversee sustainability initiatives within the workplace, promoting eco-friendly practices and energy efficiency. Manage budgets related to workplace experience and facility management projects. Stay informed about industry trends and innovations in workplace design and employee experience. Qualifications: Bachelor's degree in Hotel Management, Business Administration, or a related field. 5+ years of experience in facility management or workplace experience roles. Strong understanding of modern workplace trends and best practices. Excellent project management and organizational skills. Proven track record in implementing successful workplace initiatives. Strong leadership and interpersonal skills with the ability to work across all levels of the organization. Proficiency in facility management software and workplace analytics tools. Knowledge of relevant health, safety, and environmental regulations. IFMA or IWFM certification is preferred. Experience in customer experience management or employee engagement roles is a plus. Understanding of human-centered design principles and their application in workplace settings. Familiarity with employee engagement metrics and retention strategies. Key Competencies: Strategic thinking and problem-solving skills Strong communication and presentation abilities Adaptability and flexibility in a fast-paced environment Customer service orientation Innovation and creativity in workplace solutions Data analysis and interpretation skills Change management expertise Empathy and emotional intelligence Proactive problem-solving and conflict resolution skills Ability to create and nurture a positive workplace culture Experience in implementing employee feedback systems and acting on insights Apply today! Location On-site Bengaluru, KA Scheduled Weekly Hours: 48 JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our . For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy . Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page > I want to work for JLL.

Product Manager, AI Safety Services Shape the products that keep frontier AI safeat the speed of innovation. The impact youll make Catalyze responsible AI: Deliver product experiences that let customers identify and mitigate risks before their models reach users. Balance safety & velocity: Define workflows that integrate seamlessly into fastmoving ML pipelinesso customers can ship safely at pace. Set industry benchmarks: Translate emerging best practices in alignment, robustness, and interpretability into scalable, userfriendly products. What youll do Own product vision & strategy for AI safety evaluation platforms, adversarialtesting services, and driftmonitoring solutions. Deeply understand customer needs through discovery calls, shadow sessions, and data analysis; synthesize insights into clear product requirements. Prioritize ruthlessly: Maintain a transparent, metricsdriven roadmap that balances nearterm customer requests with longterm strategic bets. Collaborate crossfunctionally with AI engineers, platform engineers, designers, and safety researchers to ship valuable increments every sprint. Define success: Establish KPIs (e.g., test coverage, timetodetection, customer adoption) and track them through launch, rollout, and iteration. Represent the customer in architecture discussions, ensuring UX, performance, and security meet enterprise expectations. Evangelize AI safety best practices internally and with clients, contributing thought leadership via blogs, conference talks, and webinars. Experiences youll bring 4+ years in product management for B2B SaaS, developer tools, or ML/AI platformsowning roadmap, backlog, and crossfunctional delivery. Demonstrated success launching data or MLintensive products that achieved measurable customer impact. Experience working directly with enterprise customers, capturing requirements, and translating feedback into actionable product plans. Proven ability to operate in agile environments, shipping iterative value while aligning stakeholders on longterm vision. Core skills you'll need Product leadership: Expert in defining vision, prioritizing features, and making tradeoffs based on data and customer value. Technical fluency: Comfortable discussing LLM architectures, prompt engineering, evaluation metrics, and cloud deployment basics with engineering teams. Customer empathy & UX mindset: Skilled at discovery interviews, journey mapping, and turning qualitative insights into usable product flows. Datadriven decisionmaking: Proficient with analytics tools (e.g., SQL, Mixpanel, Looker) to define and track KPIs. Communication & influence: Clear, concise storytelling to align executives, engineers, and customers around a shared roadmap. Nice to have: Experience with AI safety frameworks, compliance standards (e.g., ISO 42001), or opensource contributions to ML tooling. Why youll love this role Enjoy the freedom to work from anywhere your productivity, your environment Mission with urgency: Your roadmap shapes how the worlds AI innovators keep users safetoday. Frontrow seat to frontier tech: Work with cuttingedge LLM evaluation methods, redteaming strategies, and global AI leaders. High autonomy, visible impact: Own products endtoend and see them adopted by Fortune 500 customers and top AI labs. Supportive culture: Competitive compensation, flexible work options, and leadership committed to your growth. Location - Chennai,Gurugram,Hyderabad,Indore,Mohali,Mumbai,Noida

Demonstrated 8+ years of expertise in software development, complemented by strong leadership abilities Proven track record in architecting and scaling frontend solutions within digital commerce environments Hands-on experience designing and implementing micro frontend architectures Proficient in NextJS, React, GraphQL, and the development of component libraries/design systems Advanced knowledge of HTML5, CSS3, JavaScript (ES6+), TypeScript, and modern frontend tooling such as Webpack and Babel Skilled in designing and developing server-side logic using Node js, with API integration experience (tRPC, REST, GraphQL) Proven expertise in implementing and integrating headless CMS, Product Discovery, and third-party SaaS solutions with headless frontend applications Expert at optimizing web performance across various devices and browsers, ensuring fast load times and seamless user interactions Experienced iCDNs like Akamai, Cloudfront etc Strong understanding of conversion optimization strategies, A/B testing, and analytics tools tailored for eCommerce platforms Exposure to cloud platforms such as AWS, Azure, or Google Cloud is considered a plus Experience with serverless architectures and frontend deployments using platforms like Vercel or Netlify

Experienced in graphic design and digital marketing, skilled in Canva, SEO (on-page, off-page, technical), social media campaigns, analytics tools (Google Analytics, Search Console), content creation, graphic optimization, and WordPress management.

Develop and execute a robust business development strategy to drive growth within the occupier sector, aligning with the company''s strategic goals. Identify emerging market trends, evolving client needs, and innovative solutions to effectively position our services and differentiate from competitors. Collaborate with cross-functional teams to translate market insights into actionable strategies and initiatives, with the ultimate goal of maximizing revenue and market share. Client Relationship Management: Build and maintain strong relationships with existing and potential occupier clients, serving as a trusted advisor throughout the client journey. Understand client objectives, challenges, and pain points, and offer tailored solutions that align with their business goals. Conduct regular meetings, presentations, negotiations, and manage contracts to ensure client satisfaction and long-term loyalty. Business Development: Identify and engage with key decision-makers within the occupier market, including corporate real estate executives, facility managers, and workplace strategists. Generate leads, qualify prospects, and develop a robust sales pipeline to meet or exceed revenue targets. Collaborate with the business development team to develop compelling proposals, presentations, and pitches that address client needs and differentiate our services. Solutions and Service Enhancement: Collaborate with product development and innovation teams to continually enhance and tailor our service offerings to meet the evolving needs of occupier clients. Conceptualize and introduce new services, technologies, and approaches that align with industry trends and contribute to client success. Conduct market research, analyze competitive landscape, and provide recommendations for enhancing our solutions portfolio. Team Leadership and Collaboration: Lead and inspire a diverse team of professionals, fostering a collaborative and high-performing culture. Provide guidance, mentorship, and performance management to the team, enabling their professional growth and development. Collaborate with internal teams, including project managers, consultants, marketing, and operations, to maximize synergies, share best practices, and drive organizational success. Requirements: Bachelors degree in business, Real Estate, Architecture, Engineering, or a related field. A Master''s degree is a plus. Proven experience in business development, sales, or strategic leadership roles within the commercial real estate industry, with a focus on the occupier sector. Strong understanding of the occupier market dynamics, project development services, and commercial real estate trends. Demonstrated track record of driving business growth, meeting revenue targets, and cultivating client relationships. Exceptional communication, negotiation, and presentation skills. Strategic mindset with the ability to analyze market trends, identify opportunities, and develop effective strategies. Strong leadership abilities, with a track record of leading and motivating teams to achieve exceptional results. Proficiency in CRM software, sales analytics tools, and other relevant technology platforms. Professional certifications related to business development, real estate, or project management would be advantageous.

About The Role About The Role Job Title :Marketing and Customer Analytics Manager | Strategy & Consulting Global Network Song Practice Management Level :7 - Manager Location :Delhi, Gurgaon, Mumbai, Bangalore, Chennai, Hyderabad, Pune Must Have Skills :Marketing Analytics, Digital Analytics, Web Analytics, CJA, Adobe Analytics, Google Analytics, techno-functional and project management experience Good to Have Skills :Tag Management Platforms (GTM, Adobe Launch, Tealium), Visualization Tools (Tableau, PowerBI, Google Data Studio), Firebase, Appsflyer Job Summary : As a Marketing and Customer Analytics Manager, you will lead the design, implementation, and optimization of analytics solutions for clients. Your role will involve conducting user experience assessments, managing data processes, and delivering actionable insights to improve marketing initiatives and customer journeys. Roles & Responsibilities : Conduct user experience assessments on websites/apps and provide recommendations to optimize analytics stacks. Gather business requirements and translate complex functional, technical, and business needs into architectural designs and solution blueprints. Manage processes for capturing, storing, using, and tracking online activity data from multiple channels. Use consultative skills, business knowledge, and technical expertise to integrate analytics technologies into clients digital platforms and achieve business results. Analyze integration aspects between web analytics and allied systems like websites, apps, campaign managers, audience managers, Firebase, and tag managers. Plan and design digital analytics/clickstream data inclusion in customer 360 views and provide frameworks, solutions, architectures, and roadmaps for clients. Understand customer journeys and current trends to provide recommendations for improving marketing initiatives, personalization, and advertising strategies. Identify, scope, and partner with technology solution providers and marketing agencies to deliver tailored solutions. Work with technology teams to orchestrate and implement integrations, including API-based integrations. Understand and convey the impact of regulations like HIPAA, CCPA, and GDPR on marketing channels. Mobilize and organize across multiple stakeholders and projects with strong project management skills. Drive business development efforts and thought leadership in the digital marketing platform space. Professional & Technical Skills : Must Have Skills: Proficiency in marketing fundamentals, digital marketing, web analytics, and customer analytics. Strong knowledge of website/app and marketing analytics tools like Adobe Analytics, Adobe Target, Google Analytics, Adobe CJA, NetInsight, Appsflyer, WebTrends, Optimizely, SEMRush, and Firebase. Hands-on experience in delivering and executing technical/functional design solutions. Good to Have Skills: Experience with tag management platforms (GTM, Adobe Launch, Tealium), Ads conversion pixels, DMPs, and visualization tools like Tableau, PowerBI, and Google Data Studio. Knowledge of marketing analytics concepts, including customer segmentation, attribution modelling, and campaign optimization. Additional Information : Proven working experience (8+ years) in developing and executing data-driven marketing, web, and customer analytics across industries such as E-Commerce, CPG, Telecom, Healthcare, and Financial Services. Strong understanding of collaboration between web/app analytics and other marketing, advertising, and personalization technologies. Preferred but not mandatory:Experience working with Ads Data Hub, ad platforms, and their APIs (e.g., Google API, Facebook Conversion API). At least 4-5 years of hands-on functional consulting experience preferably in Adobe marketing processes, campaign lifecycles, and integration with other MarTech platforms implementation with deep functional, industry and client facing experience Good consulting, techno-functional and project management experience is preferred. Excellent oral and written communication skills About Our Company |Accenture Qualification Experience :Minimum 8 years of experience required Educational Qualification :MBA from a Tier 1 institute with a bachelors degree in marketing, statistics, or a related field

About The Role Job Title - GN - SONG - MT - Marketing Automation - Manager Management Level: 7-Manager Location: Gurugram, DDC1 Must-have skills: Adobe Campaign Classic Good to have skills: Ability to leverage design thinking, business process optimization, and stakeholder management skills. Job Summary : This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions. Roles & Responsibilities: Provide strategic advisory services, conduct market research, and develop data-driven recommendations to enhance business performance. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of the team, you will drive the following Plan, design, execute large scale marketing automation programs over channels such as email, SMS, Push, CRM, web etc. Design new campaign strategies and marketing plans across all channels and devices based on campaign performance and insights. Conduct marketing automation vendor assessment Conduct clients Campaign/Marketing automation capability assessment and provide recommendations on optimizing the Campaign/Marketing automation stack and develop use cases to improve utilization of existing campaign engine. Gather business requirements, designing process & solution for implementation of marketing and advertising solutions. Design functional architecture (Integration with peripheral systems like Datasources, Activation channels etc.), implementation support, for campaign engines such as Adobe, Braze etc. Derive insights for campaign, work on Campaign attribution and strategy optimization Drive business development efforts and thought leadership in the marketing automation space. Other Skills/Optional Lead discovery and design workshops with clients to map the marketing processes, configure, test, and deploy marketing processes in clients Workfront or other marketing workflow management system. Follow a proven methodology, approach, and best practices to successfully enable client to achieve their unique business objectives using Workfront and Develop use cases to increase adoption of Workfront to solve problems not yet identified by the client. Develop project plans, design documents, roadmaps, templates, layouts, queues, reports, and other project artifacts that align with the defined requirements and provide demos to teams considering implementing Workfront. Bring your best skills forward to excel at the role: Partner and team with technology solution providers and marketing agencies to deliver the best solution meeting the needs of our clients Strong understanding of Marketing processes, operating model, marketing & Advertising technologies, and integrations with other technologies Proficient in research and analysis, identify new opportunities, develop solutions, and own proposals end to end. Ability to establish and build on working relationships effectively. Ability to solution and budget projects/ engagements for clients Experience in working with middle to senior management levels within existing organization / client organizations. Strong experience in shaping and driving engagements and ability to lead teams independently. Ability to work effectively in a remote, virtual, global, fast paced, and unstructured environment. Ability to learn new and understand new tools/solutions. Contribute to offering development skills to identify areas of growth related to specific skills, platforms, assets etc. that contribute to enhancing the offering. Preferable: Configure, test, and deploy marketing processes in clients Workfront or other marketing workflow management system. Follow a proven methodology, approach, and best practices to successfully enable client to achieve their unique business objectives using Workfront. Collaborate with business and technical stakeholders to understand how a clients Workfront instance has been configured and provide post go live consulting to newly implemented customers. Professional & Technical Skills: - Relevant experience in the required domain. - Strong analytical, problem-solving, and communication skills. - Ability to work in a fast-paced, dynamic environment. Strong understanding of marketing, marketing technologies and ability to apply technology know-how to better how our clients reach out to their customers. Ability to use insights for campaign and strategy optimization. Good to have 3+ years Workfront/Jira experience Deliver and execute on technical design solutions, customizing where required, using Salesforce Marketing Cloud, Adobe Experience Cloud, Braze Strong understanding of data structures and hands on experience on Mar-tech tools such as Adobe campaign, Adobe Journey Optimizer, Marketo, Adobe Experience Platform, Braze etc.. Good to have exposure to other Campaign tools like Pega decisioning, SFMC, etc. Good to have experience in leading and managing email, social media, and/or display advertising campaigns and in optimizing landing pages and user funnels Experience with A/B and multivariate experiments. Strong knowledge of website and marketing analytics tools (e.g., Google Analytics, NetInsight, Omniture, WebTrends, SEMRush, etc.) Good to be Proficient with implementation of MarTech platforms like Adobe Experience Cloud and experience of AdTech platforms, Data visualization platforms and Cloud Platforms etc. Additional Information: - Opportunity to work on innovative projects. - Career growth and leadership exposure. About Our Company | Accenture Qualification Experience: 12-14Years Educational Qualification: Any Degree

About The Role Skill required: Marketing Operations - Social Media Strategies Designation: Digital Marketing Advisory Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? ExperienceAt least 3-4 years of experience in social media management, quality assurance, or a related field, with a strong understanding of social media platforms and content guidelinesAttention to DetailExceptional attention to detail and the ability to identify even the smallest errors in content and formattingAnalytical Skills: Strong problem-solving skills with the ability to track issues, identify patterns, and suggest improvements What are we looking for? CommunicationExcellent written and verbal communication skills, with the ability to provide clear, constructive feedback to the posting team and other stakeholdersTech-SavvyFamiliarity with social media management tools, error logging systems, and content management platforms Knowledge of analytics tools is a plusTeam-OrientedAbility to collaborate with cross-functional teams and contribute to a culture of continuous improvement and qualityAdaptabilityAbility to handle a fast-paced, dynamic environment, especially when responding to real-time issues or urgent post-publishing corrections Roles and Responsibilities: Content Review & Accuracy Check:oConduct thorough pre-scheduling reviews of social media posts to ensure that all content adheres to brand guidelines, messaging, and compliance standards, including proper tone of voice, accurate hashtags, relevant disclaimers, and working linksoEnsure that all visuals, copy, and media used in posts meet quality standards, are aligned with the campaign objectives, and are suitable for the target audience on each platformoCollaborate with content teams and the posting team to identify potential gaps or discrepancies in content and recommend improvements before it is scheduled for publishingPost-Publishing Quality Control:oPerform random or batch post-publishing checks across all channels to ensure content is displayed correctly and without errors This includes verifying the visual integrity of posts, ensuring links are functioning, and confirming that no content has been omitted or improperly formattedoInvestigate any discrepancies between the planned content and what actually appears on social media platforms, taking corrective action where necessaryError Monitoring & Continuous Improvement:oRegularly monitor error logs and track issues such as broken links, incorrect tagging, formatting problems, or posts that do not comply with the guidelinesoAnalyze recurring issues or errors to identify underlying patterns and collaborate with the content or posting teams to implement solutions or improvementsoDevelop and maintain a system for tracking and reporting errors, highlighting recurring issues, and recommending solutions for future optimizationTraining & Best Practice Support:oAssist in developing and conducting training sessions for the posting team on quality control procedures, best practices for social media content, and how to ensure compliance with brand and platform guidelinesoShare insights on industry trends, platform-specific rules, and common pitfalls to enhance the posting team's overall understanding of social media quality assuranceoSupport the team with troubleshooting and real-time assistance, providing guidance on how to fix common issues related to content publishing or compliance errors Qualification Any Graduation

About the Role: As a Technical Support Technician, you will play a crucial role in resolving client issues in a dynamic environment, utilizing your exceptional technical, analytical and customer service skills. This position involves providing application and technical support for the UKG Pro and Pro WFM products, requiring keen problem-solving abilities and a commitment to quality. Primary/Essential Duties and Key Responsibilities: Utilize your problem-solving skills to resolve complex customer queries. Provide exceptional support by adhering to processes and using established best practices to achieve key performance indicators and meet agreed-upon Service Level Agreements (SLAs) Ensure timely, accurate, and complete documentation of issues in UKGs case tracking system Satisfy internal and external customer demands and needs in a timely manner by ensuring the customer is continually updated on the progress of their issue with clear action plans and timelines Develop in-depth product knowledge and expertise for your designated UKG products, including a deep understanding of functionality and architecture Triage and resolve issues effectively by researching, troubleshooting, and identifying the root cause by using solid problem-solving skills Think critically to troubleshoot complex issues for customers while demonstrating speed and accuracy Collaborate and communicate with both internal peers and key stakeholders to progress customer issues, using verbal and written communication phone, email, case tracking system and remote collaboration tools Utilize internal tools to replicate customer configurations and scenarios to advance cases Log product deficiencies and work with Engineering to pursue acceptable resolutions Support peers and contribute to team readiness Practice knowledge-centered service by creating, updating, and sharing of knowledge base articles Consistently and effectively communicate with management to ensure issues areescalated and resolved Participation in an on-call rotation is required to provide occasional after-hours support Take on additional duties and responsibilities as needed Qualifications: Proficient in English, with strong verbal and written communication skills. Ability to multitask and achieve goals in a fast-paced, metrics-driven environment. 3-5+ years of experience in technical support working with enterprise size applications and client/server and/or Web Based technologies preferred Strong knowledge of SQL scripting, database experience with MS SQL as well as leveraging SQL based tools and design. Knowledge of Dell Boomi and API integration technologies Knowledge of mobile technologies is a plus Knowledge of performance monitoring and analytics tools such as Datadog, Kibana and Splunk is a plus Demonstrated technical troubleshooting skills. HR, Payroll, Time and Labor and/or HCM domain experience a plus Ability to set and manage customer expectations effectively. Strong collaboration and time management skills. Experience handling sensitive situations professionally and thoroughly. Highly motivated and team-oriented. Open to working in Eastern time zones. Experience working with issue-tracking systems such as Salesforce and Jira are a plus Education, Certification and Additional Qualifications: Bachelors degree required: BSc, Computer Science, Information Technology, BA or a related technical discipline such as Engineering