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7.0 - 10.0 years
8 - 13 Lacs
Bengaluru
Work from Office
Key Responsibilities Reporting: Support Month-end closing, Forecasting, Budgeting, Variance Analysis, Support Plant management with MIS and ad-hoc analysis Inventory : Inventory Valuation, Inventory Optimization, Inventory controls over receipts and physical verification. Plant Operating cost: Cost Control over Plant Labor & Overhead, Freight & Distribution Cost and regularly track plant performance Fixed Asset: Capitalization of Fixed Asset, Fixed Asset Tagging and verification. Budgeting and tracking of Capex Costing: Support accurate product costing and allocation of plant overhead to products. Maintenance and tracking of Bill of Material (BoM) and establish Standard Costing Initiatives: Drive cost reduction and waste elimination initiatives at the plant to support Funding the Growth Strong exposure to SAP S/4HANA, with expertise in inventory valuation, COGS recording, product costing, labor and overhead allocation, standard costing, and variance analysis Governance : Implement and maintain financial policies, procedures and internal control. Periodical review of the plant processes to ensure adequate control exists and align with Company policy Collaboration: Actively participate in Production Planning and Plant Operations related discussions Ideal Candidate CA/CWA (Mandate) 6+ years of proven experience in financial management in a plant environment Demonstrated team management experience, including the ability to lead and develop a finance team Excellent communication, problem-solving, and analytical skills Ability to manage multiple tasks and meet deadlines Attention to details and commitment to accuracy Proficient in Microsoft Office Suite and accounting software (SAP/Odoo)
Posted 1 day ago
13.0 - 14.0 years
10 - 12 Lacs
Pune
Work from Office
Job description Seeking an HR Manager to lead recruitment, payroll, compliance, and employee engagement. Office-based role with strong leadership focus. Role & Responsibilities Develop and implement HR strategies Sound knowledge for Running HR payroll Manage initiatives aligned with the overall business strategy. Bridge management and employee relations by addressing demands, grievances, or other issues. Manage the recruitment and selection process. Support current and future business needs through the development, engagement, motivation, and preservation of human capital Develop and monitor overall HR strategies, systems, and procedures across the organisation Nurture a positive working environment, employee focused attitude with high level professionalism and discretion Active participation in arranging events and celebrations. Oversee and manage a performance appraisal system that drives high performance Maintain pay plan and benefits program Assess training needs to apply and monitor training programs Report to management and provide decision support through HR metrics Ensure legal compliance throughout human resource management Preferred Candidate Profile Proven working experience as HR Manager Demonstrable experience with Human Resources metrics Knowledge of HR systems and databases and HR applications Ability to architect strategy along with leadership skills Excellent active listening, negotiation and presentation skills Competence to build and effectively manage interpersonal relationships at all levels of the company In-depth knowledge of labor law and HR practices. Ready to compulsorily work from the office. Team Management Job details Education MBA (HR) Experience 5+ years Location Pune Perks & Benefits Medical insurance, Lucrative package Employment Type Full Time, Permanent Key Skills HR strategy development, payroll management, recruitment and selection, employee relations, performance management, HR metrics and reporting, training and development, legal compliance, conflict resolution, team leadership, communication skills, negotiation skills, HR systems and databases, event planning, people management, organizational development, decision-making, discretion, professionalism
Posted 1 day ago
8.0 - 13.0 years
11 - 16 Lacs
Coimbatore
Work from Office
Celebrating Our Triple Gold Win at the UKOUG Community Awards 2025! Product Manager Join our team as a Product Manager! In this role, youll drive product development, enhance user experience, and collaborate with cross-functional teams to deliver innovative solutions. Bring your expertise in app development and product management to shape the future of our platform. Apply now! Location: Bangalore/Chennai/Coimbatore Location : Coimbatore Department : R&D Job Description: We are seeking a dynamic and highly skilled Product Manager to lead the development, strategy, and delivery of our GEN AI App Builder Platform built on the MERN stack (MongoDB, Express, React, React Native, Node.js). The ideal candidate will bridge the gap between business objectives and technical execution, ensuring that our platform meets the needs of both developers and business users. You will work closely with cross-functional teams to design scalable, flexible, and secure features while fostering an ecosystem of innovation for developers. Key Responsibilities: Product Strategy and Vision Execute Product Roadmap: Collaborate with the CTO and CXO team to execute the product vision and roadmap, ensuring alignment with company goals. Use Case Identification: Develop reusable components that support a wide variety of use cases, including both web and mobile applications. Scalability and Flexibility: Ensure the platform is scalable to accommodate a growing user base and complex applications while maintaining a user-friendly design. Technical Leadership MERN Stack Expertise: Have an in-depth understanding of MongoDB, Express, React, and Node.js, as well as React Native for mobile applications. GEN AI expertise: Utilizing GEN AI Models like OpenAI, Llama2, RAG implementation and Vector dtabase Architecture Design: Participate in designing the architecture of the platform, ensuring seamless integration between front-end, back-end, and databases. API and Workflow Design: Implement microservices-based REST APIs and business process workflows to support dynamic application development. Integrations: Enable third-party service and API integrations to extend platform capabilities. Code Review: Perform regular code audits, ensuring adherence to best coding practices and technical excellence. Collaboration and Team Management Cross-functional Collaboration: Work closely with engineering, design, and sales teams to ensure product development aligns with business needs. Customer Feedback: Conduct regular sessions with users to understand challenges and refine platform capabilities. Product Demos: Deliver product demos to potential clients and gather feedback to iterate on features. On-time Delivery: Ensure features are delivered on schedule without regression issues or bugs. Platform Development Component Libraries: Ensure the platform provides reusable components, templates, and modules for faster development. Drag-and-Drop Features: Lead the development of intuitive design tools for non-developers to build applications through drag-and-drop functionality. Workflow Automation: Enable non-developers to create workflows and business rules without writing code. Security: Ensure the platform adheres to data protection, authentication, and authorization best practices. User Experience (UX): Maintain a balance between ease of use for non-technical users and flexibility for advanced developers. Compliance: Ensure platform compliance with regulatory requirements, especially when expanding to new markets. Analytics and Performance Monitoring Usage Analytics: Provide detailed usage analytics to understand customer behavior and inform product improvements. Performance Optimization: Ensure applications built on the platform are performant, scalable, and optimized. Error Reporting: Implement robust error reporting and debugging tools to help users identify and resolve issues quickly. Developer Ecosystem and User Documentation Developer Extensibility: Provide APIs and SDKs to allow developers to extend platform capabilities. Documentation and Tutorials: Create comprehensive documentation, tutorials, and learning materials for both technical and non-technical users. Community Building: Foster a strong developer community for knowledge sharing and platform support. Required Experience and Qualifications: 8+ years of experience in product management, with a focus on SaaS platforms or development tools in a Leading organization. Technical expertise in the MERN stack (MongoDB, Express, React, Node.js) and experience with React Native for mobile applications. GEN A Solutions: Expertise in implementing GENAI solutions using LLM models and RAG and Vector databases. Proven experience in designing platform architecture and managing API integrations. Strong background in microservices architecture and REST API design. Demonstrated experience with scalability and performance optimization for cloud-based platforms. Experience with Agile methodologies and leading cross-functional teams in a fast-paced environment. Strong understanding of UI/UX best practices for both developers and non-developers. Excellent communication and presentation skills for delivering product demos and gathering customer feedback. Proven ability to manage a product roadmap and deliver on tight deadlines. Experience with data security, compliance, and industry best practices. Ability to foster a developer community and support ecosystem growth. A bachelor s degree in computer science, engineering, or a related field. An MBA is a plus. Currently Closed this Position Apply for this position Being the first partner to implement Allowed Type(s): .pdf, .doc, .docx Close GDPR Cookie Settings Privacy Overview This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful. Strictly Necessary Cookie should be enabled at all times so that we can save your preferences for cookie settings. Enable or Disable Cookies If you disable this cookie, we will not be able to save your preferences. This means that every time you visit this website you will need to enable or disable cookies again.
Posted 1 day ago
9.0 - 14.0 years
35 - 40 Lacs
Hyderabad, Bengaluru
Work from Office
Role Overview: Blue Yonder is seeking a high-impact Director - India Services Sales GTM Leader to drive and scale three key strategic functions: Small Deal Desk, Services Inside Sales, and the Proposal Factory. This role and these functions play a pivotal part in shaping and executing the Go-To-Market (GTM) strategy for Blue Yonder s Professional Services, working across sales, solutioning, delivery, and marketing functions. This is a hands-on leadership position ideal for someone with strong experience in sales enablement, program management, and AI-driven content operations, with a passion for building key initiatives from the ground up. Strategic Leadership & Execution - Lead the India-based Services Inside Sales, Small Deal Desk, and Proposal Factory teams. Define goals, build processes, and align outputs to global sales and delivery objectives . Team Management & Scaling - Build and manage a growing team of high-performing professionals across the three functions. Provide coaching, resource planning, and career development support. Sales Enablement & Pipeline Generation - Guide the Services Inside Sales team in lead generation, outbound campaigns, and early-stage qualification through closure , of service opportunities across regions. Proposal Factory Oversight - Support end-to-end proposal development processes using Generative AI to accelerate RFP/RFI response creation, personalization, and quality improvement. Small Deal Desk Governance - Ensure high-quality, policy-compliant SOW/CR documentation for small-to-mid-size services deals ( GTM Process Design & Improvement - Establish repeatable, scalable workflows and automation across all three areas. Identify and implement tools (e. g., Salesforce, RFPIO, AI agents & content systems) that drive efficiency . Cross-Functional Collaboration - Work closely with Services Sales, Pre-Sales, Legal, Services Delivery, and Customer Success to streamline handoffs, align messaging, and ensure a unified customer experience. Innovation & Thought Leadership - Champion the use of Generative AI and automation in commercial processes. Bring fresh thinking to how we scale proposals and deal desk support globally. Preferred Qualifications & Experience: Bachelors degree in business, marketing, supply chain or related field. 14+ years of experience across sales operations, leadership, or program management, preferably in SaaS, technology, or professional services Proven experience setting up new teams or functions from scratch Strong people leadership skills; experience managing cross-functional teams Familiarity with tools like Salesforce, Sales Navigator , and Gen - AI platforms Excellent communication, stakeholder management, and execution skills Ability to navigate ambiguity, set clear direction, and drive results in a fast-paced environment Prior experience in sales, solution consulting, or customer success is a strong plus What You ll Gain: A visible leadership role helping shape Blue Yonder s Services GTM model in India The opportunity to lead multiple high-impact, high-growth initiatives A chance to innovate using cutting-edge AI technology Exposure to global stakeholders and career advancement in a growing SaaS leader
Posted 1 day ago
5.0 - 8.0 years
2 - 7 Lacs
Dharampur
Work from Office
Shrimad Rajchandra Mission Dharampur is looking for Skill Development Trainers to join our dynamic team and embark on a rewarding career journey Identifying training needs: Assessment of employee skills and knowledge gaps to determine the type of training required Designing training programs: Creating customized training programs that meet the specific needs of the organization and its employees Delivering training sessions: Leading classroom-based or online training sessions, using a variety of teaching methods to engage participants and enhance learning Evaluating training effectiveness: Monitoring and evaluating the impact of training programs on employee performance and business outcomes Keeping up to date with industry developments: Staying informed of new trends and developments in the training field to ensure the organization's training programs remain relevant and effective
Posted 1 day ago
3.0 - 5.0 years
1 - 4 Lacs
Dharampur
Work from Office
Any graduate with good communications and interpersonal skills, and capable of maintaining strong relationships. Strong organizational and multi-tasking skills. Excellent analytical and problem solving abilities. Team-management and leadership skills.
Posted 1 day ago
4.0 - 6.0 years
16 - 18 Lacs
Mumbai
Work from Office
This role will be responsible for Ophthalmology & few Gastroenterology brand portfolio & country guardianship of assigned countries Areas Of Responsibility Develop annual Brand plans/Therapy plans comprising innovative strategies in-clinic / digital / pharmacy / patient level to drive top-line achievement, and ensure sustainable growth and profitable business of assigned therapies in alignment with the global strategy. Converting strategies into creative and effective promotional mix/ tactics to attain Therapy/brand leadership, customer loyalty, and team motivation. Analyzing and allocating resources amongst therapies and brands commensurate with product life-cycle and market opportunity. Continuously evaluating the effectiveness of strategies and promotional plans as per the market trends and dynamics as well as the financial status and modifying/ customizing them to achieve the objective. Effectively communicating with the sales team using various media and briefing/ guiding them to improve in-clinic performance and excel in the execution of strategies. Extensively analyzing market scenario (IQVIA), internal sales, prescription data, and competitors information to monitor assigned therapies and brands health and build necessary market insights. Doing fieldwork to build and maintain relationships with the countrys KOLs and KBLs related to assigned therapies as well as to collect market insights from multiple stakeholders Identifying new products in segments of interest and ensuring successful new launches and portfolio management Market Research to identify the therapeutic gaps at the level of HCPs/Patients/ Therapies/other stakeholders Travel Estimate Up to 30 % will be travel time Job Scope Internal Interactions (within the organization) Across Functions & Hierarchy External Interactions (outside the organization) Customers , Vendors , Agencies , Societies Job Requirements Educational Qualification B. Pharm, MBA (Marketing) Specific Certification Nil Skills Marketing & Selling Skills , Team management skills Experience 4-6 years Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employee within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees as assigned to this job. Nothing herein shall preclude the employer from changing these duties from time to time and assigning comparable duties or other duties commensurate with the experience and background of incumbent(s).
Posted 1 day ago
3.0 - 8.0 years
3 - 7 Lacs
Bengaluru
Work from Office
Job Description Summary Perform the daily operations of plants to ensure reliability and consistency on the production line. Includes Service Shops. Responsible for departmental operations planning/execution or is focused on execution of professional activities within a technical discipline. Functions with some autonomy but guided by established policies or review of end results. The job allows modification of procedures and practices covering work as long as the end results meet standards of acceptability (quality, volume, timeliness etc.) GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world. Job Description Roles and Responsibilities Manage an operation, business, unit, or part of a production facility in order to reach defined targets in quality, cost, delivery and safety. Ensure continuous business improvement according to benchmarks and standards. Team management of salaried employees. This does not include production supervisors who oversee hourly employees. A job at this level requires a people leader with ability to hire and develop talent. Includes direct people management responsibility including staffing and performance development. Utilizes in-depth knowledge of a technical discipline and analytical thinking and technical experience to execute policy/strategy. Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market Uses some judgment and has some ability to propose different solutions outside of set parameters to address more complicated manufacturing processes with technical variety and/or interdependent production cycles. Uses technical experience and analytical thinking. Uses multiple internal and limited external sources outside of own teams to arrive at decisions. Acts as a resource for colleagues with less experience. May lead small projects with low risks and resource requirements. Explains information; developing skills to bring team members to consensus around topics within field. Conveys performance expectations and may handle sensitive issues. Required Qualifications Bachelors in Mechanical Engineering or Electrical Engineering 3+ Years of experience in shop floor management, ensuring efficient workflow and productivity. Skilled in handling union-related matters, fostering positive labor relations and resolving conflicts. Proficient in lean manufacturing methodologies, including Value Stream Mapping (VSM) and KANBAN, to optimize processes and reduce waste. Extensive experience with Six Sigma principles and practices, driving continuous improvement and quality enhancement. Strong problem-solving abilities, adept at identifying issues, analyzing root causes, and implementing effective solutions. Desired Characteristics Strong oral and written communication skills. Ability to document, plan, market, and execute programs Self-starter, energizing, result oriented, and able to multi-task Excellent teamwork, coordination and people management skills Effective oral and written communication skills Inclusion and Diversity Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you d expect from an organization with global strength and scale, and you ll be surrounded by career opportunities in a culture that fosters care, collaboration and support. Disclaimer: GE HealthCare will never ask for payment to process documents, refer you to a third party to process applications or visas, or ask you to pay costs. Never send money to anyone suggesting they can provide employment with GE HealthCare. If you suspect you have received a fraudulent call , please fill out the form below: https: / / www.ge.com / careers / fraud #LI-SB1 #LI-Onsite Relocation Assistance Provided: Yes
Posted 1 day ago
1.0 - 3.0 years
2 - 6 Lacs
Bengaluru
Work from Office
Forvia, a sustainable mobility technology leader We pioneer technology for mobility experience that matter to people. Your mission, roles and responsibilities Are you passionate about driving production performance and fostering a safe, collaborative work environment? Do you want to work for a global leader in automotive technology? If so, you might be the ideal candidate for the Production Supervisor position at Forvia. As a Production Supervisor, youll play a vital role in ensuring the Quality, Cost, and Delivery (QCD) performance of our designated groups. Your responsibilities will include setting targets, implementing plans, and tracking results to drive continuous improvement. Youll also lead your team in problem-solving initiatives and facilitate workshops to enhance quality improvement methods. Your role extends beyond performance management - youll also be responsible for handling personnel issues, ensuring proper team management, and fostering individual development within your team. Safety is paramount, and youll work diligently to maintain compliance with Group Health, Safety & Environment (HSE) standards, intervening when necessary to mitigate risks and improve working conditions. Your profile and competencies to succeed Minimum education level: Associates degree in engineering/Diploma, with a specialisation in Production Professional Experience: 1-3 years of production experience, preferably in the automotive industry Team player, with strong interpersonal and communication skills Skills and competencies: Strong interpersonal and communication skills Strong analytical and problem solving skills Operational level of English What we can do for you At Forvia, you will find an engaging and dynamic environment where you can contribute to the development of sustainable mobility leading technologies. We are the seventh-largest global automotive supplier, employing more than 157,000 people in more than 40 countries which makes a lot of opportunity for career development. We welcome energetic and agile people who can thrive in a fast-changing environment. People who share our strong values. Team players with a collaborative mindset and a passion to deliver high standards for our clients. Lifelong learners. High performers. Globally minded people who aspire to work in a transforming industry, where excellence, speed, and quality count. We cultivate a learning environment, dedicating tools and resources to ensure we remain at the forefront of mobility. Our people enjoy an average of more than 22 hours of online and in-person training within FORVIA University (five campuses around the world) We offer a multicultural environment that values diversity and international collaboration. We believe that diversity is a strength. To create an inclusive culture where all forms of diversity create real value for the company, we have adopted gender diversity targets and inclusion action plans. Achieving CO2 Net Zero as a pioneer of the automotive industry is a priority: In June 2022, Forvia became the first global automotive group to be certified with the new SBTI Net-Zero Standard (the most ambitious standard of SBTi), aligned with the ambition of the 2015 Paris Agreement of limiting global warming to 1.5 C. Three principles guide our action: use less, use better and use longer, with a focus on recyclability and circular economy. . . . .
Posted 1 day ago
0.0 - 6.0 years
2 - 8 Lacs
Ghaziabad
Work from Office
Jubilant Foodworks Limited is looking for MIT Shift Manager to join our dynamic team and embark on a rewarding career journey Delegating responsibilities and supervising business operations Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities. Resolving conflicts or complaints from customers and employees. Monitoring store activity and ensuring it is properly provisioned and staffed. Analyzing information and processes and developing more effective or efficient processes and strategies. Establishing and achieving business and profit objectives. Maintaining a clean, tidy business, ensuring that signage and displays are attractive. Generating reports and presenting information to upper-level managers or other parties. Ensuring staff members follow company policies and procedures. Other duties to ensure the overall health and success of the business.
Posted 1 day ago
3.0 - 5.0 years
10 - 15 Lacs
Mumbai
Work from Office
Job Description Believe is currently looking for a someone to Senior leader - Finance and Legal operations as part of its Finance and Legal Ops team in India. The person directly reports to the Central Director of Operations based in Mumbai, India. The person shall be in charge to oversee and supervise the finance and legal ops team for Believe and its entities which includes TuneCore and Ishtar Music based in India office. The person shall have the following job responsibilities in the respective domain: Finance Operations: You will be working closely with the central Finance operations team performing the below tasks: Develop and improve all internal collection and collection controls and processes. Share best practices in trade receivables and collections. Supervise an invoicing and cash collection team responsible for following up with customers and monitoring the aging of the aged balance. Contribute to the establishment of effective relationships with all internal partners: the commercial, legal, accounting and management control departments. Improve and reduce payment process times with international customers. This will also include revenue controls of digital and physical platforms along with neighbouring rights revenue collections with publishing societies. Meeting Audit Expectations Make recommendations to management regarding bad debts and effectively maintaining billing management. Contribute to the initiatives of the royalties team and the believe company. Management of the lettering of payments received to invoices. Participation in monthly closings with all accuracy of data with regards to invoices, billing, paid status, and aging balance Participation in the production of performance indicators Data analysis and proposal for accounting solutions Working on Publishing and licensing reports and ensuring the statements are well prepared for the finance to raise invoices. Communication to third party clients and sub-labels, accounting, etc. Legal Operations: You will be working closely with the central CAM (Contract and Account management) team and shall be performing the below tasks: Reviewing, validating, and electronically signing contracts, contractual annexes and amendments for LAS and Artist Services. Checking producer data and legal entities in contracts as per KYC procedures. Checking contractual terms and related approvals. Act as business partner to support Sales teams in the contractual workflow (CLM and Ticketing Support). Analysis and processing of contractual deviations from standard clauses. First-level analysis of contract operability to ensure proper execution of the contractual commitments. Manage the contractual workarounds by respecting SLAs and committing to improve KPIs and Signature lead times. Management of contractual data in our back-office tools (Account settings, Royalty tool settings in "Details"). Processing of ad-hoc requests to assist sales/legal teams (contract migration, amendment campaigns/correction of contractual data, onboardings etc.). Qualifications Master s degree in operations or finance/legal or Business management is preferred. Proven team management experience is a must. Collaboration & Relationship management with Internal s
Posted 1 day ago
2.0 - 5.0 years
4 - 7 Lacs
Gurugram
Work from Office
Task assigning, coaching, counseling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, and reviewing job contributions Provide information and analysis to organizational strategic plans and reviews. Prepare performance reports by collecting, analyzing, and summarizing data and trends. Planning and implementing strategies and operations; improving systems and processes; managing staff. Determine operational strategies by conducting needs assessments, performance reviews Responsible for developing, analyzing, evaluating, delivering and interpreting our Centers key metrics. This includes presenting the metrics in an understandable and useable format to share with our Center and the Leadership teams.
Posted 1 day ago
10.0 - 15.0 years
17 - 19 Lacs
Gurugram
Work from Office
Description About WPP Media WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com. WPP Media is WPP s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com About EssenceMediacom: A Leading WPP Media Brand EssenceMediacom is a new breed of media agency. Grounded in analytics & insights and powered by data & technology, we believe in the power of media and creative to drive breakthroughs for the world s best brands. We help clients understand the modern marketing paradox and discover the breakthroughs brands need to win with their consumers. We are designed for the new communications economy built on data & technology, built for people & algorithms, built around diverse schools of thought, built to test & learn at scale, and, crucially, built to evolve. Role Summary and Impact Lead the Digital planning portfolio for HMCL_IBU business portfolio, strategically guiding a team to achieve client media KPIs. Reporting of the role Reports to the client lead for the business. 3 best things about the job: Become a recognized category expert in the 2-wheeler segment, leading strategic conversations across various platforms. Grow your leadership style within an agency committed to nurturing talent. Evangelize Tech innovation to build efficiencies Measures of success In three months: Work with all constituents of digital eco-system of Group M under one single roof, bring them together as one offering for the client Introduce digital channels across media and get the optimum performance media mix across existing clients Lead the team of planners In six months: Learn about effectively pitching 360 digital products to clients Worked with a diverse team of media buyers and planners across 360-degree media and beyond Be ready to lead and deliver reviews In 12 months: Emerged as a coveted champion and go-to person on digital marketing solutions Proficient with latest trading techniques and deals by managing largest portfolio publishers and channel partners Responsibilities of the role: Media Planning & Strategy Work closely and in-depth with a team of digital planners, with the ability to guide on media planning with Platform depth Strategic mindset considering audience deep dive, creating an approach note and bringing GroupM vertical offerings while stitching the final approach/presentation to client Client Success Understand client objectives, category/competitive trends for various product categories Ability to steer client review meetings on regular basis Work towards delivering client delight and success by stitching all media offering including - Digital media, Offline media, content marketing, brand associations Manage Campaign Supervision Team Manage and supervise a team of campaign supervisors Must know platform nuances and details to lead a team of Supervisors efficiently Guide the team on regular basis for Optimization of campaigns Work with the Planning team delivering time to time reports, Campaign and business reporting Work with the team of planners and reporting experts to build and deliver camping reports and Post Campaign analysis time to time Have the foresight to tie back media delivery and reports with business objectives Work on automation of reports with the automation experts in GroupM Team Management Ability to manage large teams on Performance (Biddable and Performance Display) for from strategizing to delivery and client engagement at Annual to regular reviews. Develop and strike partnership deals with key publishers and large affiliates Skills and Experience Minimum 10 years in digital media planning and buying Excellent written and oral communication skills combined with outstanding presentation skills Team management skills Understanding of programmatic landscape viz. Knowledge of the digital advertising industry, trends, technologies (DMP, DSP, SSP etc.) - Preferred Applied knowledge of 3rd party ad serving, website and tracking and associated technologies - Preferred Intermediate to advanced analytical skills, specifically relating to performance data and metrics - Preferred Strong interpersonal and communication skills Problem-solving skills Abreast with the latest technology that will affect digital advertising Worked closely with publisher partners to elevate industry standards in-line with client needs. Exposure to affiliate and programmatic technologies People managing skills Life at WPP Media & Benefits Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days. WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. We believe the best work happens when were together, fostering creativity, collaboration, and connection. Thats why we ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. Please read our Privacy Notice ( https: / / www.wppmedia.com / pages / privacy-policy) for more information on how we process the information you provide. While we appreciate all applications received, only those candidates selected for an interview will be contacted.
Posted 1 day ago
8.0 - 13.0 years
8 - 12 Lacs
Bengaluru
Work from Office
Req ID: 327833 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Senior Data Micro Development Lead to join our team in Bangalore, Karn taka (IN-KA), India (IN). Job Duties: Responsibilities: Built reusable and configurable micro front end web applications using React and deploy the application images into container base services on Azure cloud. Collaborate with UX/UI designers, product managers, and backend developers to deliver high-quality solutions. Collaborate with onshore/offshore developers and Ensure the code quality, and integration and test coverage. Conduct code reviews and ensure adherence to best practices. Participate in architecture design and technical decision-making. Prepare low level technical design documents and web application manuals. Ensure the application meets high performance and security standards. Implement state management solutions using Redux or similar libraries. Optimize components for maximum performance across a vast array of web-capable devices and browsers. Minimum Skills Required: Qualifications: Bachelors degree in Computer Science, Information Technology, or a related field. 8+ years of experience in web development. 8+ years of experience with React.js. Proven leadership and team management skills. Strong understanding of JavaScript, HTML, and CSS. Experience with modern front-end build pipelines and tools (e.g., Webpack, Babel). Excellent communication and problem-solving skills. Familiarity with micro front-end architecture and best practices. Experience with RESTful APIs and Agile methodologies. Skills: React.js, JavaScript, HTML/CSS, Redux, Webpack/Babel, Git, RESTful APIs, AG Grid, Azure Cloud, Container services, Azure Databricks and Agile methodologies.
Posted 1 day ago
2.0 - 4.0 years
5 - 7 Lacs
Hyderabad
Work from Office
Job Description: Sales Manager at Zvisory (PropCrown Global, a Real Estate Consultancy) Job Location: Hyderabad Key responsibilities: Respond promptly to incoming inquiries and initiate timely client engagement Proactively connect with potential buyers through outbound calls using company-provided databases Engage with NRI clients as per their respective time zones including early morning availability for U.S.-based clients and conduct virtual consultations at their preferred time Assess client property requirements and suggest appropriate investment opportunities Deliver compelling project presentations highlighting key features benefits and USPs Organize and lead detailed site visits clearly articulating project advantages and addressing client queries Maintain ongoing communication with clients regarding pricing promotions and new project launches Ensure accurate and timely data entry of client interactions leads and deals in the CRM system Regularly liaise with builders for project training ensure lead tagging and coordinate site visits efficiently Manage a team of executives and mentor them to achieve sales targets. Requirements: Bachelor's degree in Business Administration, Marketing, or related field. Proven experience in real estate sales, with a strong track record of successful property transactions. Must own a vehicle for commuting to various project sites for client visits. Minimum 2 year of experience in real estate sales Should be open to traveling to Gurgaon or Bengaluru based on project launch requirements and business needs from time to time Fluency in Telugu and English is mandatory Knowledge of local Hyderabad real estate market and areas is essential The job requires working over weekend with weekly off during the weekdays Proficient in CRM tools and MS Office (Word Excel Outlook) Additional Information: The salary range mentioned is indicative. The actual salary will depend on your current salary, previous experience and how our discussion goes. This position offers competitive compensation, including base salary and performance-based incentives. You will collaborate closely with the senior management team to drive business growth and achieve strategic objectives. Join our team and be part of a dynamic environment where your leadership and sales skills can make a significant impact on our success in the real estate market. If you have a passion for real estate sales, a proven ability to lead teams, and a desire to excel in a fast-paced environment, we encourage you to apply for this exciting opportunity. Join us and contribute to shaping the future of real estate! Apply now to take the next step in your career.
Posted 1 day ago
3.0 - 8.0 years
5 - 8 Lacs
Gurugram
Work from Office
Role Overview Function Overview Assist in the production of Screening Memos for the Originations Team As part of the loan origination process, the Origination Team produces a screening memo that details property level information (photos, maps, property description, rent roll and cash flows), market information (comparable property metrics and location) and financing information (capital stack, debt yield and loan information). The initial goal is for company to participate in the production of screening memos with the potential to participate in the underwriting and approval process for deals that Client elects to finance and refinance as well. Focus is to work on all the asset classes such multifamily, retail, storage, Industrial etc. loans originated by the Insurance. The Candidate would be supporting on the different workflows as mentioned below Agency Pre-screening and ICM Screening/underwriting of Agency Loans (Fannie Mae), deriving Underwriting Value, using financial spreading, rent roll analysis and creation of Investment Committee Memo. Non-Agency/Deal Pre-screening and ICM Screening/underwriting of Non-Agency Loans, deriving Underwriting Value, using financial spreading, rent roll analysis and creation of ICM. Loan Portfolio Stratification and ICM Stratification of portfolio of loans belonging to various asset classes, assessing their risk exposure using their property level, loan level and performance metrices. Draw Review Process Reviewing draw related Invoices, Proof of Payments, Construction Budget, TI/LC, etc. and updating the Draw Review Trackers accordingly. On Boarding the delas on AI Based platform with the help of various closing documents, Offering Memorandum, Loan Agreement etc. Extracting market and asset specific statistics from various data sources (for egCoStar or similar platforms) for the pipeline deals which are shortlisted for screening or underwriting Comparing the key deal metrics which includes Occupancy, Cap Rates, Debt Yield, Cash Flow, NOI etc. of the pipeline deals with existing portfolio Analyzing property pictures & map for location-based insights, preparing the capital stack (i.e., Equity vs. Debt) and presenting them in an excel and ppt format Collecting and preparing sales and rent comparable of the target originations with the market data sourced through broker reports or web-based applications. Studying the demographics to understand the unit mixes, interpreting all sources of incomes & expenses through review of cash flows, ascertaining vacancy rates & rental income using rent rolls and using NOI to calculate key liquidity ratios i.e., DSCR, DY etc. Creating investment memorandums with the deal team ahead of investment committee. Conducting due diligence prior to closing of deal as per closing checklist. Data input in pipeline tool (i.e., DealPath, Loan Tapes) as and when required. Essential Skills & Experience Must have a good knowledge of US Real Estate Industry and Market in underwriting the CML/CRE loans across all the sectors; along with hand on experience in underwriting the Multifamily agency (Freddie & Fannie) loans. Should be aware of the US taxes for different States and Counties; along with knowledge of various rent/sales comparable to be used in accordance with subject properties. Must be well versed with concepts of Cap Rate/Index rate/ LTC/LTV/Spreads/Cap Stack, Implied vs Cash Equity and various loan specific terminologies. In addition, should know the implications and effect of UW In-place and Mark to Market assumptions using property financials and its demographics through broker provided offering memorandum. Candidate should have the knowledge of US Market and Sub-Market to understand the deals demographics and its impact on the subject property. Hand on experience and proficient in preparing the dynamic financial models in MS excel. Masters degree Major in Finance or Banking and Capital Markets, CFA designation a plus. Exceptional quantitative aptitude and skill set with a mastery of Microsoft Office applications. Ability to manage multiple priorities in a fast paced, fluid environment. Previous background with real estate lending required with Debt Underwriting in real estate preferable. Rigorous analytical mindset with a high level of intellectual curiosity and excellent problem-solving skills. Acute focus on attention to detail, accuracy, and data validation. Effective communication skills (listening, verbal, and written). Excellent interpersonal and teamwork skills. Sound judgment and discretion. Strong initiative, energy and confidence completing assignments with limited supervision.
Posted 1 day ago
5.0 - 8.0 years
9 - 14 Lacs
Bengaluru
Work from Office
Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Snowflake. Experience5-8 Years.
Posted 1 day ago
3.0 - 8.0 years
6 - 9 Lacs
Bengaluru
Work from Office
Role Purpose The purpose of this role is to develop minimum viable product (MVP) and comprehensive AI solutions that meet and exceed clients expectations and add value to business. Do Manage the product/ solution development using the desired AI techniques Lead development and implementation of custom solutions through thoughtful use of modern AI technology Review and evaluate the use cases and decide whether a product can be developed to add business value Create the overall product development strategy and integrating with the larger interfaces Create AI models and framework and implement them to cater to a business problem Draft the desired user Interface and create AI models as per business problem Analyze technology environment and client requirements to define product solutions using AI framework/ architecture Implement the necessary security features as per products requirements Review the used case and see the latest AI that can be used in products development Identify problem areas and perform root cause analysis and provide relevant solutions to the problem Tracks industry and application trends and relates these to planning current and future AI needs Create and delegate work plans to the programming team for product development Interact with Holmes advisory board for knowledge sharing and best practices Responsible for developing and maintaining client relationships with the key strategic partners and decision makers Drive discussions and provide consultation around product design as per customer needs Participate in client interactions and gather insights regarding product development Interact with vertical delivery and business teams and provide and correct responses to RFP/ client requirements Assist in products demonstration and receive feedback from the client Design presentations for seminars, meetings and enclave primarily focused over product Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Talent Management Ensure adequate onboarding and training for the team members to enhance capability & effectiveness Build an internal talent pool and ensure their career progression within the organization Manage team attrition Drive diversity in leadership positions Performance Management Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Deliver No.Performance ParameterMeasure1.Continuous technical project management & deliveryAdoption of new technologies, IP creation, MVP creation, Number of patents filed, Research papers created2.Client CentricityNo. of automation done, On-Time Delivery, cost of delivery, optimal resource allocation3.Capability Building & Team Management% trained on new age skills, Team attrition %, Number of webinars conducted (internal/external)
Posted 1 day ago
5.0 - 8.0 years
8 - 12 Lacs
Bengaluru
Work from Office
Role Purpose The purpose of this role is to lead the VLSI development and design of the system by defining the various functionalities, architecture, layout and implementation for a client Do 1. Lead end to end VLSI components & hardware systems a. Design, analyze, develop, modify and evaluate the VLSI components and hardware systems b. Determine architecture and logic design verification through software developed for component and system simulation c. Analyze designs to establish operating data, conducts experimental tests and evaluates results to enable prototype and production VLSI solutions d. Conduct system evaluations and make appropriate recommendations to modify designs or repair equipment as needed e. Allocates modules for testing and verification and reviews data and project documentation f. Provides guidance on technical escalations and review regression testing data g. Prepares documentation containing information such as test case and product scripts for IP and publishes it to the client for feedback and review h. Ensures all project documentation is complete and uploaded as per technical specifications required by the client 2. Provide customer support & governance of VLSI components & hardware systems a. Identify and recommend system improvements to improve technical performance b. Inspect VLSI components & hardware systems to ensure compliance with all applicable regulations and safety standards c. Be the first point of contact to provide technical support to client and help debug specific, difficult in-service engineering problems d. Evaluate operational systems, prototypes and proposals and recommend repair or design modifications based on factors such as environment, service, cost, and system capabilities 3. Team Management a. Resourcing i. Forecast talent requirements as per the current and future business needs ii. Hire adequate and right resources for the team iii. Train direct reportees to make right recruitment and selection decisions b. Talent Management i. Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness ii. Build an internal talent pool of HiPos and ensure their career progression within the organization iii. Promote diversity in leadership positions c. Performance Management i. Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. ii. Incase of performance issues, take necessary action with zero tolerance for will based performance issues iii. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below d. Employee Satisfaction and Engagement i. Lead and drive engagement initiatives for the team ii. Track team satisfaction scores and identify initiatives to build engagement within the team iii. Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team iv. Exercise employee recognition and appreciation Deliver No. Performance Parameter Measure 1. Verification Timeliness, Quality and coverage of verification, Compliance to UVM standards, Customer responsiveness 2. Project documentation and MIS 100% on time MIS & report generation Complete Project documentation (including scripts and test cases) 3. Team % trained on new skills, Team attrition %, Employee satisfaction score (ESAT) Mandatory Skills: VLSI HVL Verification. Experience5-8 Years.
Posted 1 day ago
1.0 - 4.0 years
3 - 7 Lacs
Gurugram
Work from Office
Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed
Posted 1 day ago
5.0 - 8.0 years
9 - 14 Lacs
Pune
Work from Office
Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Azure DevOps. Experience5-8 Years.
Posted 1 day ago
5.0 - 8.0 years
9 - 14 Lacs
Bengaluru
Work from Office
Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Fullstack MEAN. Experience5-8 Years.
Posted 1 day ago
5.0 - 8.0 years
9 - 14 Lacs
Pune
Work from Office
Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: ASP.NET Core. Experience5-8 Years.
Posted 1 day ago
4.0 - 8.0 years
8 - 12 Lacs
Gurugram
Work from Office
Role Purpose We want strong collaborator who can deliver a world-class client experience. We are looking for people who thrive in a fast-paced environment, are client-focused, team oriented, and can execute in a way that encourages creativity and continuous improvement. As the Technical Lead, you will play a pivotal role in leading the design, development, implementation, and support of MS Dynamics 365 solutions. You will work closely with cross-functional teams to deliver high-quality software solutions and ensure that our MS Dynamics 365 Onprem system is optimized to meet business needs. PreferredKnowledge of Sales and contract management services programs. : Minimum 5-7 years of hands-on experience with Microsoft Dynamics 365 On-Premise (development, customization, and administration). Lead the technical delivery of Dynamics 365 On-Premise solutions, ensuring high-quality design, development, and deployment. Provide guidance and mentorship to the technical team. Hands-on involvement in customizing Dynamics 365 On-Premises, including developing workflows, custom plugins, business rules, and custom entities. Work closely with business analysts and stakeholders to define system requirements and design scalable, efficient, and maintainable solutions. Provide technical guidance on best practices, integrations, and deployment strategies. Design and implement integrations with third-party systems, databases, and external APIs using middleware tools, Web Services (REST/SOAP), and Custom Connectors. Troubleshoot and resolve performance issues within Dynamics 365 On-Premise to ensure optimal system performance and reliability. Lead and oversee data migration initiatives, ensuring smooth transition of data from legacy systems to Dynamics 365 On-Premises. Utilize migration tools such as Kingsway Soft, and other data migration frameworks. Minimum 5-7 years of hands-on experience with Microsoft Dynamics 365 On-Premise (development, customization, and administration). Lead the technical delivery of Dynamics 365 On-Premise solutions, ensuring high-quality design, development, and deployment. Provide guidance and mentorship to the technical team. Hands-on involvement in customizing Dynamics 365 On-Premises, including developing workflows, custom plugins, business rules, and custom entities. Work closely with business analysts and stakeholders to define system requirements and design scalable, efficient, and maintainable solutions. Provide technical guidance on best practices, integrations, and deployment strategies. Design and implement integrations with third-party systems, databases, and external APIs using middleware tools, Web Services (REST/SOAP), and Custom Connectors. Troubleshoot and resolve performance issues within Dynamics 365 On-Premise to ensure optimal system performance and reliability. Lead and oversee data migration initiatives, ensuring smooth transition of data from legacy systems to Dynamics 365 On-Premises. Utilize migration tools such as Kingsway Soft, and other data migration frameworks. Oversee and manage the upgrade and patching process for the Dynamics 365 On-Premise environment, ensuring the system is up to date while minimizing business disruptions. Provide ongoing support to resolve complex issues within the Dynamics 365 On-Premise environment, including investigating and addressing critical production problems. Enforce best practices in coding, testing, and documentation to ensure high-quality, maintainable, and scalable Dynamics 365 solutions. Work closely with cross-functional teams, including functional consultants, project managers, and testers, to ensure seamless delivery of business requirements. Communicate effectively with both technical and non-technical stakeholders. Troubleshoot and resolve issues related to MS Dynamics 365 On Prem systems. Stay updated with the latest technologies and trends in MS Dynamics 365 Onprem development. Primary Skill (Must Have): Microsoft Certifications such as Dynamics 365 Developer or Technical Consultant Proficiency in C#, JavaScript, ASP.NET, MVC, Web API and SQL Server . Strong experience with Dynamics 365 On-Premise customization (forms, views, entities, workflows, business rules, custom plugins). Experience with Dynamics 365 Finance and Operations (F&O) or other specific D365 modules. Experience with integration tools such as Kingsway Soft as well as custom integrations using REST/SOAP services. Deep understanding of Microsoft SQL Server, including querying and performance tuning. Knowledge of Active Directory integration and security configurations for On-Premise deployments. Proven ability to lead and guide development teams, ensuring alignment with project goals, timelines, and best practices. Strong analytical and troubleshooting abilities to diagnose and resolve technical challenges in the On-Premise environment. Experience with cloud platforms like Azure, AWS. Knowledge of Agile development methodologies. Qualifications Bachelors degree in computer science, Information Technology, BE, BTech or a related field. Excellent communication skills, with the ability to convey complex technical concepts to business users and stakeholders. Excellent problem-solving and analytical skills. Strong communication and interpersonal skills. Ability to work independently and as part of a team. Attention to detail and a commitment to delivering high-quality work. Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance
Posted 1 day ago
4.0 - 9.0 years
4 - 8 Lacs
Pune
Work from Office
Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails
Posted 1 day ago
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