Team Leader - Operations

Interested candidates Please find the Job Descripition Job Title: Multi‑Tasking Operations Manager (HR | Floor | Customer Care) Reporting To: City Head Location: Kalyan Nagar (HRBR Layout), Bengaluru Compensation: ₹35,000 – ₹40,000 per month (fixed) Helpee Health Tech Pvt Ltd seeks a versatile Multi‑Tasking Operations Manager who can wear three hats at once. HR Specialist, Floor Manager, and Customer Care Manager to keep our day‑to‑day operations running smoothly and our customers delighted. Key Responsibilities: AreaCore DutiesHuman Resources End‑to‑end recruitment: sourcing, interviewing, and onboarding field & office staff. Maintain employee records, contracts, and compliance documents. Conduct induction, basic training, and periodic performance check‑ins.Floor / Operations Management Oversee daily floor operations, ensuring caregivers/nurses report on time and processes run per SOPs. Track and publish shift attendance & roster adherence; escalate discrepancies. Coordinate with deployment specialists to balance staffing levels in real‑time.Customer Care Leadership Lead a small customer‑care team; draft schedules, set KPIs, and coach for high CSAT. Act as the final escalation point for complex client issues, resolving them within agreed TAT. Analyse call/chat metrics to propose service‑quality improvements.Cross‑Functional Liaison Prepare daily/weekly ops dashboards for the City Head (hiring funnel, floor attendance, escalation logs). Collaborate with Finance on payroll inputs (attendance, incentives, fuel reimbursements). Must‑Have Qualifications Experience: 2–4 years in a mixed HR + operations + customer‑service environment (health‑care / service industry preferred). Education: Bachelor’s degree in HR / Business / Healthcare Management or related. Skills: Proven recruiting & interviewing capability (source‑to‑select). Strong escalation‑handling and problem‑solving track record. Team‑leadership experience (5–10 direct reports). Solid MS Excel or Google Sheets proficiency for attendance & KPI tracking. Excellent spoken & written English/Kannada/Hindi (bonus). Mindset: Adaptable multitasker, thrives in a fast‑moving start‑up setting, calm under pressure. What We OfferFlat structure—direct visibility with City Head & founders. Opportunity to shape processes for a scaling health‑tech brand. Performance‑linked incentives after 6 months. Employee medical benefits. How to Apply: Through Apna or send an email (support@helpee.in) Send your CV and a brief note on your most challenging escalation handled to support@helpee.in with subject line “Ops Manager – Kalyan Nagar”. We review applications on a rolling basis; shortlisted candidates will be contacted within 5 business days. Regards, Mahesh Kumar, HR Manager, Ph no: 9035251485.