Team Leader - International Voice Process - Bangalore

5 - 10 years

6 - 7 Lacs

Posted:1 day ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Roles and Responsibilities :

  • Lead a team of voice process professionals to achieve targets such as AHT, CSAT, SLA, KPIs, and KRAs.
  • Manage escalations effectively by identifying root causes and implementing corrective actions to reduce shrinkage and attrition.
  • Coach teams on performance management strategies to improve overall team handling skills and people management.
  • Monitor key performance indicators (KPIs) to optimize BPO operations and drive business growth.

Job Requirements :

  • 5-10 years of experience in BPO operations with expertise in voice processes.
  • Strong understanding of metrics like AHT, CSAT, KPIs, KRAs, SLA, shrinkage, attrition control.
  • Excellent team coaching and handling skills with ability to manage high-performing teams.

Interested candidate can share updated resume to brindha@gojobs.biz

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