14 People Handling Jobs

Skill required: KYC Screening - Know Your Customer (KYC) Designation: Delivery Lead Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years What would you do The candidate will work within the KYC Remediation team who is responsible for several activities aligned with the remediation of Know Your Customer activity for corporate / personal / commercial customers. Previous experience of KYC analysis in a remediation or live on-boarding environment is essential. The candidate must also have a detailed knowledge of the following:Personal client KYC, Corporate entities, Sanctions, Data gathering skills, Screening clients, Risk classification, PEPs investigation and knowledge of regulatory environment. Attributes to succeed in this role:Experience in leading team, Ability to learn quickly, Detailed understanding of the procedure documents, KYC / AML knowledge and ability to speak up and challenge effectively. Experience in EDD is not mandatory but will be an added advantage for the role. Main Duties and Responsibilities Manage a team of KYC analysts and oversee their work to ensure it is of the highest quality standards Perform random quality checks on the case which has been already checked by the QC person Ensure that the team operates efficiently, adheres to procedures and the groups best practice and policy Hold regular team meetings and create an environment of good communication with effective two-way feedback of information and ideas Should be able to anticipate risk and challenges in the process and take proper actions to zero down the impact Should have excellent people handling skill Should monitor work allocation for the team to get maximum output from the team Conduct team engagement activities Liaising with client to understand the upcoming volume patter to ensure highest productivity from the team Support the KYC Analysts/Checkers to resolve their queries Need to work with the team to identify gaps in the process and work with clients to close those gaps within the set timelines Support the KYC Analysts to validate the clients KYC risk profile and raising any points of concern, such as negative news Establish and maintain excellent working relationships with stakeholders at all levels Primary escalation point for clients, responsible for client satisfaction, overall client management and delivery of client solutions. What are we looking for Know Your Customer (KYC) Operations The Candidate Candidates should have a minimum of 12-15 years of functional experience in financial services with strong technical knowledge of KYC / AML process Minimum of 5 years experience in managing team and have 3 years experience in managing team leaders. Sound knowledge of the regulatory environment is highly desirable Relevant Legal and Compliance Qualifications desirable Investment Banking skills preferred Good stakeholder management skills Deep understanding of the end to end KYC and client on-boarding processes Experience of on boarding across different client types Willing to occasionally attend conference call meetings outside normal business hours Ability to be highly flexible and react swiftly to changing priorities and urgent situations Qualifications Educated to Degree Level Post Graduation would be preferred Demonstrated ability to develop relationships with business partners, communicate and explain complex KYC / AML-based issues Strong experience in the financial services industry across a range of sectors Strong knowledge of the business Problem solving ability Detail oriented, with the ability to work independently and multi-task effectively Excellent written and verbal communication skills Flexible, time management, and ability to prioritize and work effectively to tight deadlines KYC analyst must have an understanding in risk management and good in communication skills - oral and writing. Roles and Responsibilities: In this role you are required to identify and assess complex problems for area of responsibility The person would create solutions in situations in which analysis requires an in-depth evaluation of variable factors Requires adherence to strategic direction set by senior management when establishing near-term goals Interaction of the individual is with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approach Some latitude in decision-making in involved you will act independently to determine methods and procedures on new assignments Decisions individual at this role makes have a major day to day impact on area of responsibility The person manages large - medium sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

To ensure proper Implementation of handling of On-site Emergency Plan To ensure implementation of all Occupational Health Safety aspects as per the Integrated Management System To ensure proper implementation of QHSE Policies.

Job Summary We are seeking ambitious team players to work in our growing Managed Services division. We offer a professional work environment which fosters individual growth and rewards performance. Aa a Team Leader you will be responsible for a variety of data administration, validation, and reporting tasks to support our clients in accordance with established procedures. You will perform maintenance and service of new and renewal business in an accurate and timely manner, utilize corporate database systems, and provide quality service to internal and external customers. Skills / Competencies Comprehensive applied knowledge and expertise, gained at a professional level, in all aspects of the area of focus applicable to the specified role. Skill in examining operations and procedures. Ability to analyze complex problems. Strong interpersonal skills and the ability to effectively communicate with a wide range of individuals and constituencies in a diverse community. Critical thinking skills. Ability to gather data, compile information, and prepare reports. Ability to supervise and train employees, to include organizing, prioritizing, and scheduling work assignments. Ability to provide technical guidance and leadership to professional personnel in area of expertise. Ability to develop and present educational programs and/or workshops. Job Location - Bengaluru, India Job Type - Full time Experience With 6-8 years of Insurance experience. He / She should be currently working as a Team Lead handling a team of 15 to 20. Academic Qualification - Minimum Graduate Duties and Responsibilities 1. Leading a team and monitor day to day operations 2. Handle clients call and reports 3. Coordinate and communicate with the team and ensure timely and quality delivery 4. Continuous improvement process and propose ideas. 5. Transition of account and process

Designation : Operations Manager Location: Hyderabad Reports to (level of category) : Senior Operations Manager Role Objective Follow up is the most essential part in the RCM cycle. It is usually the last step in the cycle after cash posting. After Denial management (AR Follow up), again the cycle starts till the payment is made by the insurance company. Essential Duties and Responsibilities Establishes and assures compliance with departmental policies and procedures in conformance with corporate policies and procedures. Day-to-day operations People Management (Work Allocation, On job support, Feedback & Team building) Performance Management (Productivity, Quality, One-On-One sessions, KRA, PIP) Reports (Internal and Client performance reports) Work allocation strategy CMS 1500 & UB04 AR experience is mandatory. Span of control - 80 to 100 Thorough knowledge of all AR scenarios and Denials Expertise in both Federal and Commercial payor mix Excellent interpersonal skills Should be capable to interact with US clients and manage escalations Qualifications Graduate in any discipline from a recognized educational institute Good analytical skills and proficiency with MS Word, Excel and PowerPoint Good communication Skills (both written & verbal) Skill Set Candidate should be good in Denial Management Ability to interact positively with team members, peer group and seniors. Demonstrated ability to exceed performance targets. Ability to effectively prioritize individual and team responsibilities. Communicates well in front of groups, both large and small.

Role & responsibilities : Functional:- Elevates coffee culture by educating customers; selling coffee and coffee grinding and brewing equipment; preparing and serving a quality coffee beverage, introducing seasonal beverages along with food offerings. Welcome customers by assessing their coffee interests and needs. Invite customers for tastings of manual brew & for sampling of food Prepare beverages & food by adhering to the defined recipes Helps in generating revenue through driving suggestive selling based on customers preferences. Maintains stock on merch rack, FDU & other display units through timely replenishment. Follow SOPs while handling equipment; adheres to PM schedule & call for timely repairs Behavioral:- Maintains secured, safe, clean and healthy workplace by following SOP Takes feedback from the customers about product & place; responds appropriately & if required than convey it to SM Takes ownership of self-development & learning, shares skill & knowledge with fellow TM Preferred candidate profile :- Graduate Good English communication & profeciency in Tamil language Minimum experience as a shift manager Mandatory experience in QSR/ Food industry Preferred coffee industry experience Perks and benefits :- Incentives Provident Fund Insurance Holiday Wages Meal Benefit Leaves & Benefits Higher Education Support

Role Details: Location: BLR/Work from home (Within Karnataka State) Employment Type: 12 months Contract Role & responsibilities A Manager in Compliance Operations team typically manages a team of up to 20 people. The basic responsibilities include, but not limited to - • Own business metrics and processes, aligned with business goals; establish processes for measuring, tracking, and driving continuous improvement of metrics • Contributes to goal settings for direct team members in lines with process goals • Responds to escalations/ analyzes data; highlights trends and gaps, and prepares data for business meetings/reviews • Analyze defects and develops programs that fix root causes and work with other support/tech/process excellence teams wherever required • Build and scale process-related solutions that have metric impact through multiple projects and automation; drive adoption of solutions across teams • Tracks and reports key team metrics • Review SOPs, processes, and tools to ensure that proactive changes have a positive impact on process and team performance • Develop teams, SMEs/ICs by setting SMART goals and driving developmental plans. Provide regular coaching and feedback and help them grow on functional and leadership skills *This opportunity is also ideal for women looking to return to work after a career break who has a strong background in People Management and development. Preferred candidate profile

Job Description: 1. Employee Management : One of the main responsibilities of a shift leader in the burger king is managing employees. The shift supervisor assigns tasks to kitchen and customer service Team member and makes sure they are doing them properly and efficiently. Shift leaders must provide breaks to employees and ensure that the positions are covered as each worker rotates through. If employees call in sick or fail to report to work, shift leaders must either find replacements or reorganize the help on hand to make up for the missing labor. Should employees commit errors or need to be reprimanded, the shift leader must either resolve the situation or alert the store manager, depending on the situation. 2. Customer Service: The fast food industry is based on speed and quality, so one of the shift leader's main duties is to ensure customers are served quickly. The shift Leader must monitor the time customers are kept waiting and ensure that a certain time limit is not reached either in the drive-thru or in the restaurant itself. Shift supervisors must also oversee the production of food and beverage items to make sure employees are distributing food that is of the appropriate temperature and quality. 3. Profitable shift management : Shift leader must maintain profitable shift, he/she must ensure that Cashier are doing the suggestive selling, up selling & Execution of POP Labour optimization, control the utility wastage (electricity, Gas & water) focus on sales trends so, Product level system can be adjusted. 4. Cash Management : Shift leaders are in charge of opening and closing register drawers for employees. They also count the currency in each drawer and create cash accountability reports. Shift leaders might be required to make bank deposits and must be able to resolve currency shortage or overage problems. Shift leaders are also responsible for safe or vault keys while on duty. 5. REV Standards : Each restaurant must maintain a list of cleanliness and operation guidelines set by a APC (REV compliance) or local health inspection agency. Food Safety & BK standards are checked by the NSF, BK Brand Standards Team. Failure to meet their requirements might result in fines or other penalties. In extreme cases, the restaurant might have to shut down until it makes adequate changes to meet regulatory requirements. Shift leaders must observe employees to make sure they are upholding these standards. They also must routinely check the store to ensure it meets the agencys code requirements. 6. Opening and Closing : The Shift manager is responsible for opening and closing the restaurant. This includes physically locking and unlocking the doors and ensuring that alarm systems are activated or deactivated. She/he is responsible for overseeing other employees to make sure that the restaurant is properly stocked and ready to receive customers at opening time. After the restaurant closes, she oversees employees to make sure the restaurant is properly cleaned and ready for the next shift. 7. Inventory: shift Leader may be required to take inventory of how many food items and restaurant supplies are in stock. Post the daily inventory on NBO along with reported waste. Trouble shoot the variance. Also, Prepare the Purchase order. When the order arrives, she/he verifies that the order was fulfilled correctly. Interested candidates please share resume on the below mail id: moumita.das@rbrandsasia.com Preferred candidate profile

Lead, Motivate & Drive Success - Join SMFG India Telecollections Team! Job Title: Team Leader Telecollections Openings: 3 Experience Required: Minimum 2+ years in tele-collections as a team lead Language Proficiency: Must be fluent in either Kannada or Telugu Location: Chennai, Porur Commerzone Work Timings: 9:30 AM to 6:30 PM Education Qualification: UG Mandatory CIBIL Score Requirement: no hit or -1 or 700 & above Age: 36 years & below Interested candidates, kindly share your updated resume at gayathri.anand@smfgindia.com Company Overview SMFG India SMFG India is a leading financial services provider, committed to delivering excellence in customer service and collections management. With a strong focus on innovation and operational efficiency, we strive to empower businesses and individuals with financial solutions that drive success. Job Description: Are you a dynamic leader with a passion for team success and collections efficiency? Join us as a Team Leader Telecollections and drive results in a fast-paced and rewarding environment! Key Responsibilities: Set ambitious yet achievable targets for individuals and the team, ensuring alignment with business objectives Recruit, onboard, and mentor new hires to enhance team productivity and engagement Guide and support team members, addressing queries and providing constructive feedback Take charge during escalations, resolving customer concerns with professionalism Optimize tele-collections operations, keeping the team motivated and focused Track daily and monthly performance using key metrics and reports Ensure adherence to attendance policies and company protocols Drive consistent achievement of collection targets and maintain high productivity benchmarks Manage interdepartmental follow-ups and coordinate pickups with agencies and field operations (FOS) Eligibility Criteria: Prior experience as a team lead in tele-collections (minimum 2 years) Strong leadership, problem-solving, and decision-making skills Excellent communication and interpersonal abilities Passion for motivating and managing high-performing teams Compensation & Benefits: Fixed Pay + Attractive Variable Pay Comprehensive Benefits Package Includes insurance and additional perks If youre ready to take the lead and make an impact, SMFG India is the place for you! Interested candidates, kindly share your updated resume at gayathri.anand@smfgindia.com Apply now and elevate your career to the next level!

Role & responsibilities Basic knowledge in excel and word Coordinate with franchises and trainers Day-to-day channel/backend support Support during events and activities Preferred candidate profile Communication and Interpersonal skills Experience in Coordination and scheduling Experience 3- 4 years Female candidates (preferred)

Looking for Graduate with Sales Manager Experience in Retail Field Immediate Joiners

Job description for the post of Restaurant Manager Ensuring smooth flow of the day-to-day operations Hire, train, and supervise restaurant employees Create staff schedule to ensure appropriate staffing Track stock levels of food, supplies, and equipment, forecast needs, and oversee ordering as necessary Take ownership of budgets and cost control methods to minimize expenses Address customer needs, comments, and complaints Adhere to and enforce employee compliance with health, safety, and sanitation standards Process payroll and maintain all relevant records Ensure all employees are working within outlined operating standards Report on financial performance, inventory, and personnel Ensure the company policies and standards are followed Ensuring consistent quality by following the recipe measurements Following the checklists as given by the management

1- Leadership & Team Management 2- Inventory & Cost Control 3- Problem Solving 4- Material ordering, receiving, Storage & issuing 5- Cleaning & Hygiene 6- Guest Interaction

Role & responsibilities Understand the data points and effectively communicate insights to Manager - CRM. Coordinate CRM activities for Malabar Gold & Diamond Understand CRM technology and relevant tools for generating reports. Conduct follow-up on the strategies defined from MHQ. l Follow up on Customer feedback and assist in closing the loop. Execute CRM Strategy and assist in planning the implementation of CRM activities for MGD business. Execute operations of CRM performance at every region and store levels. Assist in analysing CRM performance & activities and report to Manager - CRM. Monitor the Call Center & Marketing Services Providers and provide recommendations. Monitor customer data base that could affect results and give suggestions in ways of enhancing customer satisfaction levels .Understand and evaluate Customer satisfaction, retention & loyalty levels. Preferred candidate profile Continuously strive for self-development by actively seeking opportunities for growth. Ensure adherence to timelines for completion of performance appraisal for self. Take overall responsibility for identification of training needs and completion of mandatory training programs/certifications for self Note Candidate should be ready to travel all over Karnataka Its Monday to Saturday working Timing 10am to 7pm

Greetings From Prochant !!! JD for Assistant Manager -Operations Key Responsibilities and Duties: The Assistant Manager is responsible for several areas that are key to success for the Prochant, an outsourced billing service in the U.S. healthcare industry. In this role you are essentially play a vital role in the growth of the company. You are responsible for identifying issues in all process and altering the concern department. A deep and thorough understanding of the entire process followed by Prochant production workers in all shifts is a must. Duties include overall responsibility for smooth running of all process simultaneously alerting management of concerns and red flags. In addition, you are responsible for highlighting the requirements to the Manager for leading India Operation and implementing the requirement with the guidance of the manager to meet the short term and long term goal. Finally, you will be responsible personally coach, train and mentor the Senior Team Leaders. Essential Functions Transition He /She will be go to person (India SPOC) from Chennai operations on transition of all new clients and projects. He/ She should coordinate with the US Operations/Transition team to on-board new clients/projects as per transition methodology best practices. Project Management: Document, update and execute transition project plan to ensure that we meet quality, timeliness, ramp-up and other contractual needs of the clients. Keep accurate tracking of resources and milestone critical items to deliver on the client and business needs. Cost Management: Ensure accurate estimation and modeling of staffing and other resources to manage revenue per head and gross margin targets. Keep a tab on the cost as we execute projects, to deliver on those targets. Communication: Keep stakeholders updated on the high probable and signed-off projects. Take inputs from sales pipeline and other transition meetings to augment plans. Escalate if there are needs that are unmet to deliver on the transition deliverables. Single point of contact for new clients/projects hiring inputs to HR Monitoring overall responsibility for monitoring all process during transition period Cash, Billing, Transmission, Correspondence, MIS, Support, Medicare Audit Process, AR process, EV/PA Process. Operations : Responsible for MIS, audit and support team as laid out below Review Metrics Review all teams Account Metrics and update Manager on issue based clients. Training Responsible for reviewing performance of team members and responsible for conducting training or development opportunities for them. Resource Allocation overall responsible to make necessary changes in staffing based on day or week, TAT expectation and other anticipated events. Communication Addressing Complaints and resolving problems for both employees and clients. Escalate to next level based on severity of the issue. review emails and communicating frequently with the Manager and Account Managers regarding the process improvisation Process Management overall responsible for managing sub ordinates and ensure the overall process movement is in the right direction as per the requirement of the company, coordinating with the Sr. Team leaders, Manager, Account Managers regarding planning, assigning and directing. Recruitment Inputs Responsible for prioritizing the recruitment coverage with HR team. Key Competencies Deep and thorough understanding of Prochant production policies and procedures. Advanced DME industry and DME billing knowledge and experience. Exceptional verbal, interpersonal, and written communication skills. Organized, detail-oriented and self-motivated. Ability to juggle multiple responsibilities. Professional presentation skills and confidence when speaking. Exceptional problem-solving skills to analyze issues and identify potential liabilities. Strong leadership skills to promote personal and professional development and teamwork. Ability to maintain strong professional relationships with internal teams and management. Consistent demonstration of a professional, positive attitude. A strong, working understanding of computers and an ability to self-troubleshoot simple issues. Critical Success Factors Self-Confidence The Assistant Manager can diplomatically express views that may be unpopular. Decisive despite uncertainties. Self-Control The Assistant Manager is composed, positive, clear thinking and focused under pressure. Conscientiousness The Assistant Manager is organized and careful in work, meeting deadlines and commitments. Innovation The Assistant Manager is open to new ideas, approaches and information. Achievement Drive The Assistant Manager constantly strives to improve standardsof excellence. Commitment The Assistant Manager makes sacrifices to meet goals and believes inthe mission and core values of the organization. Initiative The Assistant Manager pursues goals beyond what is required or expectedof them. Optimism The Assistant Manager is persistent despite obstacles and setbacks and expects success, not failure. Understanding The Assistant Manager respects the feelings and perspectives of others and takes interest in their concerns. Service Orientation The Assistant Manager anticipates, recognizes and meets customer needs and offers help. Influence – The Assistant Manager can effectively guide others. Communication – The Assistant Manager deals with difficult issues. Listens well. Seeks mutual understanding and resolve. Confidentiality – The Assistant Manager protects patient rights by maintaining confidentiality of personal health and financial information. Benefits Salary & Appraisal - Best in Industry Excellent learning platform with great opportunity to build career in Medical Billing Quarterly Rewards & Recognition Program Dinner for Night Shift Upfront Leave Credit Only 5 days working (Monday to Friday) No of openings : 1 Experience : 8+ years Shift timing : Night Shift Mode Of Interview : Zoom / Teams Contact Person : Suganya V Interested candidates call / WhatsApp to 7200458446 or share your updated CV to Sughanyav@prochant.com