Openings For Assistant Manager - Operations (AR - RCM)!!!

Greetings From Prochant !!!

JD for

Key Responsibilities and Duties:

Essential Functions

• Transition

  He /She will be go to person (India SPOC) from Chennai operations on transition of all new clients and projects. He/ She should coordinate with the US Operations/Transition team to on-board new clients/projects as per transition methodology best practices.

• Project Management:

  Document, update and execute transition project plan to ensure that we meet quality, timeliness, ramp-up and other contractual needs of the clients. Keep accurate tracking of resources and milestone critical items to deliver on the client and business needs.

• Cost Management:

  Ensure accurate estimation and modeling of staffing and other resources to manage revenue per head and gross margin targets. Keep a tab on the cost as we execute projects, to deliver on those targets.

• Communication:

  Keep stakeholders updated on the high probable and signed-off projects. Take inputs from sales pipeline and other transition meetings to augment plans. Escalate if there are needs that are unmet to deliver on the transition deliverables. Single point of contact for new clients/projects hiring inputs to HR

• Monitoring

  overall responsibility for monitoring all process during transition period Cash, Billing, Transmission, Correspondence, MIS, Support, Medicare Audit Process, AR process, EV/PA Process.

• Operations

  : Responsible for MIS, audit and support team as laid out below

• Review Metrics

  Review all teams Account Metrics and update Manager on issue based clients.

• Training

  Responsible for reviewing performance of team members and responsible for conducting training or development opportunities for them.

• Resource Allocation

  overall responsible to make necessary changes in staffing based on day or week, TAT expectation and other anticipated events.

• Communication

  Addressing Complaints and resolving problems for both employees and clients. Escalate to next level based on severity of the issue. review emails and communicating frequently with the Manager and Account Managers regarding the process improvisation

• Process Management

  overall responsible for managing sub ordinates and ensure the overall process movement is in the right direction as per the requirement of the company, coordinating with the Sr. Team leaders, Manager, Account Managers regarding planning, assigning and directing.

• Recruitment Inputs

  Responsible for prioritizing the recruitment coverage with HR team.

Key Competencies

• Deep and thorough understanding of Prochant production policies and procedures.
• Advanced DME industry and DME billing knowledge and experience.
• Exceptional verbal, interpersonal, and written communication skills.
• Organized, detail-oriented and self-motivated. Ability to juggle multiple responsibilities.
• Professional presentation skills and confidence when speaking.
• Exceptional problem-solving skills to analyze issues and identify potential liabilities.
• Strong leadership skills to promote personal and professional development and teamwork.
• Ability to maintain strong professional relationships with internal teams and management.
• Consistent demonstration of a professional, positive attitude.
• A strong, working understanding of computers and an ability to self-troubleshoot simple issues.

Critical Success Factors

• Self-Confidence The Assistant Manager can diplomatically express views that may be unpopular. Decisive despite uncertainties.

• Self-Control The Assistant Manager is composed, positive, clear thinking and focused under pressure.

• Conscientiousness The Assistant Manager is organized and careful in work, meeting deadlines and commitments.

• Innovation The Assistant Manager is open to new ideas, approaches and information.

• Achievement Drive The Assistant Manager constantly strives to improve standardsof excellence.

• Commitment The Assistant Manager makes sacrifices to meet goals and believes inthe mission and core values of the organization.

• Initiative The Assistant Manager pursues goals beyond what is required or expectedof them.

• Optimism The Assistant Manager is persistent despite obstacles and setbacks and expects success, not failure.

• Understanding The Assistant Manager respects the feelings and perspectives of others and takes interest in their concerns.

• Service Orientation The Assistant Manager anticipates, recognizes and meets customer needs and offers help.

• Influence The Assistant Manager can effectively guide others.

• Communication The Assistant Manager deals with difficult issues. Listens well. Seeks mutual understanding and resolve.

• Confidentiality The Assistant Manager protects patient rights by maintaining confidentiality of personal health and financial information.

Benefits

• Salary & Appraisal - Best in Industry

• Excellent learning platform with great opportunity to build career in Medical Billing

• Quarterly Rewards & Recognition Program

• Dinner for Night Shift

• Upfront Leave Credit

• Only 5 days working (Monday to Friday)

• No of openings : 2

• Experience : 8+ years

• Shift timing : Night Shift

• Mode Of Interview : Zoom / Teams

• Contact Person :

  Abdul Wahab (HR)

Interested candidates call / whats app to