Responsibilities: * Ensure data accuracy using Excel software. * Collaborate with team members .. * Maintain confidentiality at all times. * Fluency in English to communicate with clients. *Email communication with clients.
Managing reservations and booking requests from customers. Ensuring accurate and timely reservation processing. Providing excellent customer service by addressing inquiries and resolving issues related to reservations. Preferred candidate profile Bachelors degree in Hospitality Management or a related field (preferred). Proven experience in a similar role within the hospitality industry. Excellent communication and customer service skills. Attention to detail and the ability to work in a fast-paced environment. Proficiency in reservation management software and tools.
Roles and Responsibilities Handle customer queries and resolve issues promptly through effective communication. Maintain accurate records and reports using typing skills (minimum speed 40 wpm). Ensure timely completion of tasks assigned by the Team Lead. Excellent communication skills for effective email writing and verbal interactions. Proficiency in MS Office applications, particularly Excel , word for data entry and record-keeping purposes.