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Description
Job Description Business Title Team Lead - Trade Settlement Global Job Title Sr Anl Customer Service Global Function Business Services Global Department Customer Service Organizational Level 8 Reporting to Manager - Trade Settlement Size of team reporting in and type NA Role Purpose Statement This Trade Support position is part of a business team that serves as the liaison between the customer, logistics, credit, and the commercial trading group. Team Leader - Trade Settlements will be responsible to ensure accurate and timely input of commodity purchase and sales orders/contracts including amendments in the system (SAP), load order creation and application for Rail, Truck, and Barge movements, create and apply tickets in SAP, Purchase and sales execution in SAP, freight adjustments, quality claim settlement, payment proposal creations as well as preparation of daily reports as per business requirement. Main Accountabilities Oversee the creation and management of customer contracts and pricing in SAP GTM. Manage customer shipment requests, ensuring efficient scheduling, order entry, and communication of load details. Supervise team's application of pricing to load orders, collaborating with the commercial team as needed. Ensure timely processing and verification of all daily shipments and invoices. Manage the resolution of customer disputes related to shipments and invoices. Manage reporting of open Accounts Receivable balances and follow-up with commercial team. Oversee the administration of NOPA quality claim process. Manage the processing of customer and vendor requests in MDG. Ensure timely and accurate reporting (daily/weekly/monthly). Monitor team performance against KPIs, including turnaround time, accuracy, and overall performance management. Ensure effective communication and coordination with internal and external stakeholders. Lead and motivate the team to achieve performance targets and foster a collaborative environment. Provide regular status updates and escalate critical issues to management Manage team scheduling to accommodate business needs, including US shift coverage as required. Knowledge and Skills Behavior Use knowledge of Bunge’s business, structure and strategy to develop innovative solutions to improve results or eliminate problems. Build partnerships, appropriately influence to gain commitment, foster talent and coach others to grow in current or future roles.. Drive results through high standards, focus on key priorities, organization, and preparing others for change. Technical Should have led a team for 5-10 years of customer facing operations in Customer Service Relevant experience in Trade execution/Settlements/finance Strong written & verbal communications skills of English language. Knowledge of any other foreign languages will be an added advantage Computer proficiency (SAP, Analyzer, GTM, Sales Force/SharePoint, MS Office). Education & Experience Master’s degree in Business Administration, Agri-business, Logistics or related field. Desirable minimum 6 – 10 years of experience in Agri-commodity execution/finance. Should have displayed competency in: Continuous improvement initiatives Attention to detail People management Have a customer focus approach Decision making and problem-solving capabilities including: Display of leadership, interpersonal skills, and trade settlement expertise. Strong customer service, communication skills/soft skills. Flexible and adaptive to changing conditions in the business/market environment Work well as part of a team to achieve a common objective Bunge (NYSE: BG) is a world leader in sourcing, processing and supplying oilseed and grain products and ingredients. Founded in 1818, Bunge’s expansive network feeds and fuels a growing world, creating sustainable products and opportunities for more than 70,000 farmers and the consumers they serve across the globe. The company is headquartered in St. Louis, Missouri and has 25,000 employees worldwide who stand behind more than 350 port terminals, oilseed processing plants, grain facilities, and food and ingredient production and packaging facilities around the world. Bunge is an Equal Opportunity Employer. Veterans/Disabled Show more Show less
