Team Lead – Operations

Job Description

Role Overview As a Team Lead – Operations, you’ll lead a team of 15–25 Credit Advisors focused on engaging with subscribed users, identifying repayment opportunities, and cross-selling tailored financial solutions. Your team will drive the entire performance from converting leads to maximizing repayments, while ensuring a seamless user experience. This role blends sales ownership, operational execution, and performance analytics — ideal for someone who thrives in fast-paced, high-accountability environments. Key Responsibilities Team Leadership: Lead a sales-oriented team of credit advisors. Drive motivation, performance, and coaching for daily, weekly, and monthly sales targets. Sales Execution: Oversee pitch quality, objection handling, conversion strategies, and upselling/cross-selling of credit repayment tools and products. Revenue Strategy: Own the revenue funnel, improve efficiency, and reduce drop-offs through real-time action. User Engagement: Strategize outreach efforts to maximize touchpoints and conversions from our subscribed user base. Design scripts and selling frameworks with the team. Data & Metrics: Track sales metrics such as contact-to-conversion ratio, revenue per agent, AHT, talk time, and team productivity. Share daily reports and insights with leadership. Collaboration: Work closely with Product, Finance, and Growth teams to align on sales campaigns, resolve tech blockers, and implement real-time changes. Compliance & Process Adherence: Ensure adherence to process SLAs, customer communication guidelines, and data handling best practices. Performance Reviews: Conduct weekly reviews with the team, flag low performers, and implement incentive strategies to boost momentum. What We’re Looking For 1–4 years of team handling experience in inside sales, fintech Strong experience leading sales/target-driven teams Excellent in pitching, objection handling, and user communication Proficient in Excel and reporting tools; data-first mindset High ownership, ability to operate under pressure, and hunger to deliver results Prior experience in BFSI or fintech sales is preferred B.Tech or MBA preferred Skills: reporting tools,credit,data,sales,compliance,performance reviews,sales execution,revenue strategy,user engagement,fintech,team leadership,leadership,data & metrics tracking,collaboration,excel Show more Show less