Job Description – Team Lead, IT
Position: Team Lead – IT
Location: Bangalore
Reports to: Head of IT & Security
Role Overview
The Team Lead – IT will be responsible for leading the IT team at Valenta, ensuring smooth day-to-day operations, managing infrastructure, optimizing tools and platforms, and implementing IT best practices.
This role requires a mix of technical expertise, leadership capability, and strong problem-solving skills to support both internal teams and client-facing IT requirements.
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IT Platforms Adoption – Ensure complete adoption and effective utilization of all IT tools across the organization.
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SOP Updates & Knowledge Transfer Readiness – Maintain updated standard operating procedures (SOPs) and ensure documentation is ready for knowledge transfer at all times.
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Feature Utilization – Drive enablement of at least one new feature per IT platform each quarter to maximize value.
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Helpdesk & IT Support – Manage IT helpdesk operations, resolve tickets efficiently, and reduce escalations through proactive support.
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Onboarding, Induction & Reviews – Deliver IT onboarding and induction for new hires, ensuring smooth setup and high-quality experience.
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Client Meetings & Solutions – Participate in client discussions, provide IT solutions, and ensure high satisfaction in client-facing interactions.
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Vendor Management – Manage vendor relationships, renewals, and negotiations, ensuring optimized service delivery and cost savings.
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Asset Management – Oversee IT asset lifecycle, including procurement, allocation, tracking, and disposal.
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Policy & Security Compliance – Support policy updates, IT audits, access control, and endpoint security practices.
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Continuous Improvement – Identify opportunities to enhance IT processes, optimize costs, and improve overall IT efficiency.
Skills & Qualifications
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Bachelor’s degree in Computer Science, IT, or related field (Master’s preferred).
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5–7 years of IT experience with at least 2+ years in a team lead/supervisory role.
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Strong knowledge of Azure, ManageEngine, Azure, Sophos, VMs and other IT tools.
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Familiarity with ITIL framework, incident/change management, and service delivery.
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Good understanding of cybersecurity, cloud governance, and IT compliance.
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Strong problem-solving, communication, and leadership skills.
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Ability to work in a fast-paced, global environment across time zones.
Core Traits
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Results-oriented personality
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Ownership mindset with accountability for outcomes.
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Client- and business-focused approach.
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Proactive, adaptable, and calm under pressure.
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Strong organizational and prioritization abilities.
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Team player and mentor
In addition to statutory benefits such as Provident Fund (PF), Group Medical Insurance, and Gratuity, we offer the following:
Global Client Exposure
Opportunity to work directly with international clients, gaining valuable cross-functional and cross-cultural experience.
Flexible Work Options
We support hybrid and flexible work arrangements, enabling better work-life integration.
International Relocation & Travel
Eligible employees may be considered for global relocation or travel assignments based on business needs and performance.
Professional Development & Career Growth
Access to structured learning programs, certifications, and internal mobility opportunities to support your long-term career progression.
Engaging Work Culture
Be part of a purpose-driven, inclusive, and collaborative environment that encourages innovation and continuous improvement.
Disclaimer:-
The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. The candidate will be required to perform any other job-related duties when requested by any person authorized to delegate responsibility (i.e. – Manager / Lead). All Duties and responsibilities outlined here are essential functions and requirements and are subject to possible modification owing to change in strategy or operations.
Please send in your CV to careers@valenta.io
