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Valenta Bpo Solutions
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Team Lead - IT Support

Team Lead - IT Support

Valenta Bpo Solutions

2 - 7 years

|

7 - 10 Lacs

Posted:7 hours ago| Platform:

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Skills Required

procurement it services computer science service delivery change management it support asset management medical insurance continuous improvement vms

Work Mode

Work from Office

Job Type

Full Time

Job Description

IT Platforms Adoption Ensure complete adoption and effective utilization of all IT tools across the organization.
SOP Updates & Knowledge Transfer Readiness Maintain updated standard operating procedures (SOPs) and ensure documentation is ready for knowledge transfer at all times.
Feature Utilization Drive enablement of at least one new feature per IT platform each quarter to maximize value.
Helpdesk & IT Support Manage IT helpdesk operations, resolve tickets efficiently, and reduce escalations through proactive support.
Onboarding, Induction & Reviews Deliver IT onboarding and induction for new hires, ensuring smooth setup and high-quality experience.
Client Meetings & Solutions Participate in client discussions, provide IT solutions, and ensure high satisfaction in client-facing interactions.
Vendor Management Manage vendor relationships, renewals, and negotiations, ensuring optimized service delivery and cost savings.
Asset Management Oversee IT asset lifecycle, including procurement, allocation, tracking, and disposal.
Policy & Security Compliance Support policy updates, IT audits, access control, and endpoint security practices.
Continuous Improvement Identify opportunities to enhance IT processes, optimize costs, and improve overall IT efficiency.

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Valenta Bpo Solutions

IT Services and IT Consulting

North York Ontario

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