Team Lead - IT Support

Job Description – Team Lead, IT
Position: Team Lead – IT
Location: Bangalore
Reports to: Head of IT & Security

Role Overview

Key Responsibilities

• IT Platforms Adoption – Ensure complete adoption and effective utilization of all IT tools across the organization.
  
• SOP Updates & Knowledge Transfer Readiness – Maintain updated standard operating procedures (SOPs) and ensure documentation is ready for knowledge transfer at all times.
  
• Feature Utilization – Drive enablement of at least one new feature per IT platform each quarter to maximize value.
  
• Helpdesk & IT Support – Manage IT helpdesk operations, resolve tickets efficiently, and reduce escalations through proactive support.
  
• Onboarding, Induction & Reviews – Deliver IT onboarding and induction for new hires, ensuring smooth setup and high-quality experience.
  
• Client Meetings & Solutions – Participate in client discussions, provide IT solutions, and ensure high satisfaction in client-facing interactions.
  
• Vendor Management – Manage vendor relationships, renewals, and negotiations, ensuring optimized service delivery and cost savings.
  
• Asset Management – Oversee IT asset lifecycle, including procurement, allocation, tracking, and disposal.
  
• Policy & Security Compliance – Support policy updates, IT audits, access control, and endpoint security practices.
  
• Continuous Improvement – Identify opportunities to enhance IT processes, optimize costs, and improve overall IT efficiency.

Requirements

Skills & Qualifications

• Bachelor’s degree in Computer Science, IT, or related field (Master’s preferred).
  
• 5–7 years of IT experience with at least 2+ years in a team lead/supervisory role.
  
• Strong knowledge of Azure, ManageEngine, Azure, Sophos, VMs and other IT tools.
  
• Familiarity with ITIL framework, incident/change management, and service delivery.
  
• Good understanding of cybersecurity, cloud governance, and IT compliance.
  
• Strong problem-solving, communication, and leadership skills.
  
• Ability to work in a fast-paced, global environment across time zones.

Core Traits

• Results-oriented personality
• Ownership mindset with accountability for outcomes.
  
• Client- and business-focused approach.
  
• Proactive, adaptable, and calm under pressure.
  
• Strong organizational and prioritization abilities.
  
• Team player and mentor

Benefits

Benefits

In addition to statutory benefits such as Provident Fund (PF), Group Medical Insurance, and Gratuity, we offer the following:

• 
  Global Client Exposure

  
  Opportunity to work directly with international clients, gaining valuable cross-functional and cross-cultural experience.

• 
  Flexible Work Options

  
  We support hybrid and flexible work arrangements, enabling better work-life integration.

• 
  International Relocation & Travel

  
  Eligible employees may be considered for global relocation or travel assignments based on business needs and performance.

• 
  Professional Development & Career Growth

  
  Access to structured learning programs, certifications, and internal mobility opportunities to support your long-term career progression.

• 
  Engaging Work Culture

  
  Be part of a purpose-driven, inclusive, and collaborative environment that encourages innovation and continuous improvement.

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