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Team Lead - Insurance operations Chennai

Team Lead - Insurance operations Chennai

2coms

8 - 13 years

4 - 9 Lacs

chennai

Posted:5 days ago| Platform:

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Skills Required

insurance voice project management analytical iso team management customer service cmmi business analysis insurance operations english language operations people management skills team leading metrics analysis scrum metrics agile sepg finance communication skills jira

Work Mode

Work from Office

Job Type

Full Time

Job Description

SUMMARY

Team Lead - Insurance Operations

Greetings From 2COMS Group!

Location: Chennai

Experience: 8+ years

Job Expectations:

Proficient in English communication for interacting with customers from North American, Canadian & UK.
Accurately analyze and process transactions within specified timelines.
Document all completed transactions daily.
Contribute significantly to collecting metrics on processes.
Foster positive and cooperative working relationships with all team members.
Collaborate with the team to achieve common goals.
Swiftly resolve issues, questions, and concerns of internal and external customers.
Continuously upgrade skills and be open to taking on new/additional responsibilities.

Skills Required:

Minimum qualification - Graduate in any discipline.
8+ years of work experience in Voice, preferably in finance.
Excellent communication skills and strong command over the English language.
Outstanding customer service skills.
Willingness to work in a shift-based schedule.
Excellent analytical ability and logical approach to problem-solving.

Requirements

Requirements:

Graduation in any discipline
8+ years of voice work experience, preferably in finance

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