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Team Lead / Acting Team lead / SME / Sr Analyst / Bpo / Voice / CSR

Team Lead / Acting Team lead / SME / Sr Analyst / Bpo / Voice / CSR

Inspiration Manpower Consultancy

1 - 6 years

3 - 8 Lacs

Kolkata Hyderabad Bengaluru

Posted:5 hours ago| Platform:

Apply

Skills Required

Contact center Inbound Technical support Fresher International Voice Bpo Customer Service Email Calls Semi Voice Voice Support US Process Call center Customer Support Customer Care Chat Graduate Under graduate Voice Customer Handling International Calling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title:

Department:

Job Summary:

Customer Care Executive

Key Responsibilities:

Handle incoming customer calls, emails, and chats related to telecom services.
Provide accurate information regarding products, plans, billing, and technical support.
Troubleshoot and resolve service-related issues efficiently.
Escalate complex or unresolved issues to the appropriate department or technical support.
Maintain records of customer interactions and update internal databases.
Ensure a high standard of professionalism and empathy in every interaction.
Meet or exceed daily KPIs such as call handling time, resolution rate, and customer satisfaction score.
Follow company procedures, scripts, and compliance regulations.
Promote and upsell additional telecom services or plans where applicable.

Requirements:

Education:
High school diploma.
Experience:
06 years in a call center or customer service role.
Skills:

Excellent communication and interpersonal skills
Ability to multitask and handle pressure in a fast-paced environment
Basic technical understanding of telecom services
Problem-solving attitude and attention to detail
Proficiency in CRM tools and Microsoft Office

Contact Point :

Rashmi - 7760984460

Mallik - 7259027282

Vishnu : 7259027295

Deepa : 9900024811

Aditya : 9686682465

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