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Support Engineer

Support Engineer

Amazon

4 years

0 Lacs

Chennai Tamil Nadu India

Posted:15 hours ago| Platform:

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Skills Required

support content risk automation combination logic data analytics ai evaluation management technology development ml analysis sql tableau metrics strategies coding tuning mentoring planning efficiency software troubleshooting debugging scripting agile scrum collaborative workflow unix linux api onboarding recruiting

Work Mode

On-site

Job Type

Full Time

Job Description

Description

Join Amazon's Books Content Risk Automation team as a Support Engineer IV, where you'll enhance our automated risk detection systems using a combination of rule-based logic, data analytics, and emerging AI capabilities. This role focuses on building scalable solutions that protect our digital book ecosystem while ensuring efficient, accurate content evaluation. You'll work at the intersection of traditional risk management systems and modern technology to develop solutions that maintain Amazon's high standards for trust and safety.Key job responsibilities

Key Job Responsibilities

Lead the development and enhancement of our Rules Based Matching System (RBMS), incorporating targeted ML-assisted features where beneficialDesign and implement new detection methods that combine rule-based logic with data-driven insights to solve complex content evaluation challengesConduct sophisticated data analysis using SQL, Tableau, and analytical tools to identify patterns and improvement opportunitiesMaintain and optimize automated detection systems while ensuring high accuracy and minimal false positivesCollaborate with data science teams to evaluate and implement practical ML solutions for specific use casesDrive system improvements through data-driven decision making and systematic performance analysisManage critical escalations and develop automated solutions to prevent recurring issuesThis is an onsite role based out of Chennai, India and work hours are 2 PM to 11 PM IST Monday to FridayA day in the lifeYour day starts with reviewing system performance metrics and addressing any critical alerts. You'll work on enhancing detection rules based on recent data patterns, collaborate with data scientists on improving automated classification accuracy, and participate in cross-team meetings to align on risk management strategies. Afternoons involve coding system improvements, analyzing edge cases, and fine-tuning automated workflows. You'll wrap up by mentoring team members and planning upcoming technical improvements.

About The Team

The Books Risk Automation team combines traditional risk management expertise with modern automation techniques to protect Amazon's book catalog. We maintain and enhance sophisticated detection systems while selectively incorporating new technologies to improve efficiency. Our work directly impacts customer trust and Amazon's reputation. We're a data-driven team that values practical solutions and measurable improvements over complexity.

Basic Qualifications

4+ years of software development, or 4+ years of technical support experience
Experience troubleshooting and debugging technical systems
Experience in Unix
Experience scripting in modern program languages
Experience in agile/scrum or related collaborative workflow

Preferred Qualifications

Knowledge of distributed applications/enterprise applications
Knowledge of UNIX/Linux operating system
Experience analyzing and troubleshooting RESTful web API calls

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company

- ADCI MAA 15 SEZJob ID: A3031300

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Support Engineer