About Us
ACKO is India’s first and only fully-digital Insurtech (product) company to have taken insurance by storm. You might have seen our cool ads or are already a customer and we hope you have noticed how we are rewriting the rules of the insurance game constantly and persistently.Based out of Bangalore, we are solving for the Indian market. But we are a part of a global wave of insurtech startups such as ZhongAn in China , Oscar, Lemonade, Metromile in the US, that are known to succeed owing to their business models and technology.We are a unicorn backed by a slate of marquee investors like Binny Bansal, Amazon, Ascent capital, Accel, SAIF, Catamaran, General Atlantic and Multiples. In only four years since our inception and operations, our products have reached ~75M unique users. We have partnered with some of the biggest names of the digital ecosystem such as Amazon, Ola, RedBus, Oyo, Lendingkart, ZestMoney, GOMMT group etc.At ACKO, job roles are focused at impact and we’re here to transform the way the industry operates. Innovation drives us and our products, and we are poised to disrupt insurance, powered by our pioneering products. We have changed the landscape of this age old sector in a growing economy like India and have miles to go from here.After having crossed the $1B valuation mark, our eyes set on even bigger milestones. If you think we’re just about growth and numbers, employee wellbeing lies at the core of all our programs and policies. We are a regular ‘Great Place to Work’ winner and consistently feature on Linkedin’s list of top startups. Currently 1000 strong, we are hiring across all functions.
Job Overview
We are seeking a dynamic and strategic candidate to lead and optimize the end-to-end supply chain operations supporting our motor claims processes. This role serves as a critical link between internal claims teams, operations, and external suppliers, ensuring seamless coordination, timely procurement, and cost-effective logistics solutions. The ideal candidate will bring strong leadership, analytical acumen, and a customer-first mindset to drive efficiency, service excellence, and value creation across the supply chain.
🔑 Key Responsibilities
End-to-End Supply Chain Management
- Manage procurement, inventory control, and distribution of motor parts and materials to support timely claims fulfillment.
Vendor & Supplier Coordination
- Develop and maintain robust relationships with parts suppliers, garages, and logistics providers to ensure quality service and on-time deliveries.
Claims Process Integration
- Collaborate with the Motor Claims team to align supply chain workflows with claims resolution timelines, improving customer satisfaction and reducing TAT.
Cost Optimization & Process Improvement
- Identify and implement cost-saving initiatives, enhance process efficiencies, and foster value-added supplier partnerships.
Logistics & Transportation Oversight
- Oversee transportation and delivery logistics, ensuring SLA compliance, operational efficiency, and traceability of parts movement.
Performance Monitoring & Reporting
- Track KPIs such as inventory turnover, supplier performance, and delivery accuracy. Provide data-driven insights and reports to senior leadership.
Compliance & Risk Management
- Ensure adherence to company policies and regulatory standards. Proactively address risks, delays, and supply chain disruptions.
Cashless Network Expansion & Support
- Drive strategic growth of the cashless repair network to enhance customer experience and reduce processing time.
- Monitor and maintain NPS scores of PPN workshops daily by collecting customer feedback.
- Investigate and resolve claim-related escalations, including disputes over cashless claims, paint discounts, and surveyor delays.
- Negotiate better paint discounts with workshops to onboard them as preferred partners.
- Onboard external surveyors as required across regional locations.
- Conduct regular visits to workshops to strengthen partnerships.
- Support Garage Coordinators in part procurement and monitor their performance.
- Coordinate accurate and timely GST recoveries with workshops.
📚 Qualifications & Requirements
Education
B.Tech/Diploma in Automobile or Mechanical Engineering, Business Administration, or a related field.
Experience
Minimum 4 years of experience in supply chain management or motor claims, preferably within the automotive or insurance sectors.