Supply Chain Executive

Position: Supply Chain Executive

Location: Malad (W), Mumbai

Department: Operations

Position Summary:

The Supply Chain Executive will be responsible for managing the end-to-end order processing workflow and handling product returns efficiently. This role ensures seamless coordination between internal teams, logistics partners, and customers to maintain operational accuracy.

Key Responsibilities:

• Process daily customer orders on the company’s ERP or OMS platforms (e.g., Unicommerce, Shopify, etc.).
• Coordinate with warehouse teams to ensure timely order dispatch, inventory allocation, and shipment tracking.
• Maintain up-to-date records of order status, cancellations, and reshipments.
• Oversee return order initiation, pickup scheduling, and product quality checks upon return.
• Reconcile returned inventory and update systems to reflect stock changes.
• Work closely with the finance team for refund/replacement processing and dispute resolution.
• Analyze return trends to identify product or courier-related issues and suggest corrective actions.
• Collaborate with cross-functional teams to ensure operational efficiency and data accuracy.
• Liaise with courier partners for shipment-related escalations, delays, or claim settlements.

Key Skills:

• Hands-on experience with ERP, OMS, or WMS tools (e.g., Unicommerce, Zoho, etc.).
• Strong Excel and reporting skills.
• Excellent communication and coordination skills.
• Attention to detail and ability to multitask in a fast-paced environment.
• Problem-solving mindset and data-driven approach to improving operational
• efficiency.

Qualifications:

• Bachelor’s degree in supply chain management, Operations, Commerce, or a related
• field.
• 1–3 years of experience in e-commerce order management, logistics, or supply chain
• operations.
• Knowledge of reverse logistics and courier management.

Work Environment:

• Full-time position with standard office hours (Monday to Saturday).
• This is a fast-paced role that requires multitasking and meeting performance targets.