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2.0 - 6.0 years
11 - 16 Lacs
Bengaluru
Work from Office
Are you passionate about transforming tax management through innovative solutionsJoin our dynamic Tax Controllership team at Amazon, where youll help shape the future of global tax operations while working with pioneering technology and diverse teams worldwide. Design and implement innovative tax controllership tools and processes across multiple jurisdictions Collaborate with cross-functional teams to identify and mitigate indirect tax risks Lead quality control initiatives and process improvements Partner with global teams to implement tax controllership initiatives A day in the life Youll collaborate with international teams to solve complex tax challenges, participate in strategic planning sessions, and contribute to transformative projects. Your day might include analyzing tax regulations, designing control frameworks, and consulting with business partners to ensure compliance while fostering innovation. About the team Our Tax Controllership team is a diverse group of professionals dedicated to excellence in global tax management. We value collaboration, innovation, and continuous learning. Together, were building the future of tax operations at Amazon, supporting our growing international presence while ensuring compliance and efficiency. Bachelors degree Knowledge of Microsoft Office products and applications at an advanced level Experience working in a large public accounting firm or multi-national corporate tax department Experience researching indirect tax issues including taxability of products and services
Posted 2 weeks ago
2.0 - 7.0 years
4 - 9 Lacs
Thane
Work from Office
Brief Manager Services Sales: Responsible for managing the Therma & Generator Remedial teams you will provide the support, direction and technical assistance required to deliver the company s sales strategy successfully in the UK. You will play a significant part in the team reaching the overall remedial service sales target and will be required to provide continuous support and guidance to ensure that all sales opportunities are maximized. Responsibilities and Measurement Criteria with Time investment Needed on Each: - (This will describe the overall core responsibilities of the role, decision making responsibilities etc.) Thinking strategically as well as innovatively, you will be responsible for guiding your team to success in reaching set targets whilst in line with the Vertiv values. You will be required to provide the coaching and training required to ensure that your team are fully converse with not only all the Thermal and Generator remedial service offerings, but that they are also competent in cross-selling and being the first line of contact for all of the Service Sales offering across all LOB s. Working closely with other department leads, you will ensure that projects are delivered in line with company standards and within budget to ensure that set GP and OP targets are met. Create a strategic plan and guidelines for your team to work to/follow to ensure that targets are met. Ensure that conversion of existing OSC opportunities is maximized and ensure that regional and overall targets are met and exceeded. Using the comprehensive range of Vertiv products and solutions, you will work directly with customers / FM s to provide vision and strategy to fit with their current and future requirements. As the lead for your department, you will also be responsible for exploring and uncovering additional business opportunities and providing a strategy to your team for them to deliver within their regions. Utilizing the coaching tools provided by Vertiv you will be responsible for developing talent through regular coaching/open communication sessions with your team. To do this effectively, regular visits will be required to each of the Vertiv offices and the remaining time will be spent developing Ensure that standardized and consistent quote / project documentation is used to ensure efficiency internally Qualifications: Required/ Minimum Qualifications: Minimum 2 years of experience . Additional / Preferred Qualifications: A sound knowledge / understanding of the Thermal / Generator market. Have an understanding of business critical applications. Excellent interpersonal and communication skills. A decisive nature and the ability to work under pressure. Strong communication skills. Proven track record of the ability to manage others. Computer literate. Self disciplined and motivated. Physical & Environmental Requirements: - (To be used majorly for manufacturing jobs.) None Time Travel Needed: 50%
Posted 2 weeks ago
8.0 - 13.0 years
20 - 25 Lacs
Hyderabad
Work from Office
Job Description Summary Responsible for operating in lock-step with product management teams to create a clear strategic direction for development needs and conveys that vision to the build and/or operations team. You will direct the team with a clear and descriptive set of requirements and partner with the team to determine what can be delivered through balancing the need for new features defects and technical debt. Your priority is seamless integration and alignment of perspectives from a broad set of stakeholders: Product Managers Technical Anchors Product Owners and Developers. Roles and Responsibilities In this role you will: - Demonstrate superior product and industry knowledge and helps organization to gain the competitive edge. - Interacts with customers/stakeholders in VOC requirements-gathering fine tuning and obtaining product feedback. - Works with cross-functional teams to deliver features and major complex products. - Possesses a deep understanding of the technology stack and impact on final product. - Routinely collaborates with UX Architecture and engineering teams on multiple issues and decisions. - Conducts customer and stakeholder interviews and elaborates on personas. - Demonstrates expert persuasion and influencing skills that ensure alignment between customer product manager and engineering teams. - Owns the release and sprint backlogs short-term roadmap for MVPs and quarterly releases. - Owns and manages the backlog; continuously orders and prioritizes to ensure that 1-2 sprints/iterations of backlog are always ready. - Prioritize continuously in accordance with the understanding and validation of customer problems and needs. - Demonstrates strategic expert level skills in problem decomposition and ability to navigate through ambiguity. - Engages frequently (50% of the time) with the development team; facilitates discussions provides clarification story acceptance and refinement testing and validation; contributes to design activities and decisions. - Translates unstructured or ambiguous work requests into actionable user stories and work units. - Partners with Development Leadership to ensure healthy development process. - Mentors junior team members. - Provide technical leadership to TPMs across organization. Expert in Agile Methodology: Coaches others. Education Qualification For roles outside USA: Bachelors Degree in with significant experience. For roles in USA:Bachelors Degree in with minimum years of experience8years Desired CharacteristicsTechnical Expertise: - Strong knowledge of software design and coding principles - Experience working in an Agile environment - Familiarity with versatile implementation options - Demonstrates knowledge on technical topics such as caching APIs data transfer scalability and security Business Acumen: - Demonstrates the initiative to explore alternate technology and approaches to solving problems - Skilled in breaking down problems documenting problem statements and estimating efforts - Has the ability to analyze impact of technology choices - Skilled in negotiation to align stakeholders and communicate a single synthesized perspective to the scrum team. Balances value propositions for competing stakeholders. - Demonstrates knowledge of the competitive environment - Demonstrates knowledge of technologies in the market to help make buy vs build recommendations scope MVPs and to drive market timing decisions Leadership: - Influences through others; builds direct and "behind the scenes" support for ideas. Pre-emptively sees downstream consequences and effectively tailors influencing strategy to support a positive outcome. - Able to verbalize what is behind decisions and downstream implications. Continuously reflecting on success and failures to improve performance and decision-making. - Understands when change is needed. Participates in technical strategy planning. Personal Attributes: - Able to effectively direct and mentor others in critical thinking skills. Proactively engages with cross-functional teams to resolve issues and design solutions using critical thinking and analysis skills and best practices. Finds important patterns in seemingly unrelated information. - Influences and energizes other toward the common vision and goal. Maintains excitement for a process and drives to new directions of meeting the goal even when odds and setbacks render one path impassable. - Innovates and integrates new processes and/or technology to significantly add value to GE. Identifies how the cost of change weighs against the benefits and advises accordingly. Proactively learns new solutions and processes to address seemingly unanswerable problems. Note Note: To comply with US immigration and other legal requirements it is necessary to specify the minimum number of years experience required for any role based within the USA. For roles outside of the USA to ensure compliance with applicable legislation the JDs should focus on the substantive level of experience required for the role and a minimum number of years should NOT be used. This Job Description is intended to provide a high level guide to the role. However it is not intended to amend or otherwise restrict/expand the duties required from each individual employee as set out in their respective employment contract and/or as otherwise agreed between an employee and their manager. Relocation Assistance Provided: Yes
Posted 2 weeks ago
12.0 - 17.0 years
20 - 25 Lacs
Bengaluru
Work from Office
About the Role The Director of Product Development is a leadership role within our Product team, focused on driving local sourcing initiatives for the India market. Created during a period of significant growth, this newly established position plays a pivotal role in shaping the future of our localized product development and sourcing strategy in the region. You will have deep expertise in sourcing and developing a product aesthetic for global iconic brands, with a strong track record of building and executing robust sourcing strategies, coupled with a strong passion for fabric and product creation within global quality standards and the ability to influence strategic direction with external partners. You must be a leader who thrives in a matrix organization and can successfully collaborate and influence cross-functional teams across Gap Inc. and manage external partners, vendors and agencies. What Youll Do Develop exclusive products for the local franchise market, and work in partnership with the Franchise Product teams in creating assortments that meet market-specific customer needs, grow market share, and are aligned to the overall brand strategy Build and strengthen strategic relationships with franchise partner and successfully collaborate across varied functions and levels with stakeholders to drive results and influence strategic sourcing direction Own end-to-end product development process for locally sourced products, from fabric development through to order placement, ensuring alignment with brand aesthetic, quality standards, and service level agreements. Develop and implement scalable processes that support product excellence, technical design, product integrity, and safety compliance. Influence vendor strategy and sourcing initiatives to drive responsive capabilities to support partner s business needs for closer in-market decisions and replenishment Develop fabric strategy initiatives with partner to support responsive supply chain, differentiated market needs while aligning with global aesthetic and standards Partner closely with franchise business partner to monitor and influence local sourcing initiatives, ensuring timely product approvals and vendor onboarding. Serve as the primary liaison between partner, Gap Inc. s strategic vendors and GIS leadership, facilitating domestic production to support key product initiatives tailored for the local market Support the design team in aligning locally sourced products with brand vision and quality expectations. Work with Sourcing central teams to ensure quality assurance, technical design, and compliance standards are met across all locally sourced products. Serve as a key member of the cross-functional leadership team, contributing to strategic planning and execution of growth initiatives. Who You Are Previous experience in retail/apparel license and wholesale businesses 12+ years of experience, including significant apparel sourcing, fabric development, product development, and/or production experience Thrives in a highly collaborative environment, working with diverse cultures, and influencing people Exceptional analytical and problem-solving skills Strong project management and communication skills as well as ability to work successfully with peers, teams, and executives in a matrixed organization Strong change management, strategy, and operational experience Strong influencing skills to both internal and external stakeholders Strong oral, written and formal presentation skills including the ability to communicate complex ideas in a simple way Strong interpersonal skills, works well as a part of a cross-functional team and can influence and interact at all levels of the organization Ability to work in and bring structure to ambiguous environments
Posted 2 weeks ago
5.0 - 10.0 years
20 - 25 Lacs
Bengaluru
Work from Office
Oracle Customer Success Services As a key member of Oracle Customer Success Services, we will join an international network of experts dedicated to driving customer success through innovation and expertise. Our One Oracle approach ensures we will be part of a team delivering comprehensive, end-to-end services and solutions that accelerate the entire customer journey. Work alongside certified and experienced professionals, gaining exposure to cutting-edge technologies and methodologies, and enhancing your skills and credentials. Engage with a diverse range of customers, managing the full lifecycle of delivery and services, and ensuring each project has a tangible impact. Benefit from robust team support in a collaborative environment that prioritizes teamwork and mutual success. Join us in Oracle Customer Success Services and elevate your career with a company that values innovation, expertise, and customer-centric solutions. The Company Oracle is the world s leading provider of business software. With a presence in over 175 countries, we are one of the biggest technology companies on the planet. Were using innovative emerging technologies to tackle real-world problems today. From advancing energy efficiency to reimagining online commerce, the work we do is not only transforming the world of business its helping advance governments, power nonprofits, and giving billions of people the tools, they need to outpace change. For more information about Oracle, visit us at oracle.com. What You ll Do As a EPM Lead on this team, you will lead and participate in delivering various customer engagements, including assessments, requirement gathering, solution design, implementations, and optimizations. You will work independently on development and issue resolution and ensure the timely delivery of project artifacts. You will provide support throughout the implementation lifecycle and coordinate closely with customer and internal teams to ensure a successful delivery. About You : Have experience collaborating with business partners to understand and translate their functional requirements into technical specifications. Passionate about customer service, with a strong customer focus and excellent problem-solving and analytical skills. Experienced EPM consultant with a consistent track record of designing and delivering high-scale, high-impact solutions. Good understanding of Income statements, Balance Sheets, Cash Flow, Workforce planning, Capex planning, strategic planning, different consolidation methods, and their calculations and disclosure in financial statements. Stay ahead of on the latest Oracle EPM technologies and standard processes through continuous learning. Minimum Qualifications BE, BTech, MCA, MBA in Finance 5+ years of experience in any two of these EPM cloud products [EPBCS, FCCS, ARCS, EPCMCS, EDMCS, TRCS, NR] Deep functional knowledge of financial processes and associated functionality in the EPM area Expertise in developing custom integrations using EPM Data Integration, EPM Integration Agent, Pipeline, Groovy Business Rule, and EPM Automate Hands-on knowledge of scripting (Batch/Python/PowerShell) Strong problem-solving skills Ability to work in a fast-paced environment and master unfamiliar concepts quickly with little supervision. Preferred Qualifications Superb communication, project/stakeholder/team management skills, and experience. Knowledge of SRs, RFCs, and My Oracle Support. Knowledge of OAC-Essbase, Essbase 19c and Essbase 21c.
Posted 2 weeks ago
6.0 - 11.0 years
14 - 19 Lacs
Hyderabad
Work from Office
Amazon is seeking an innovative Senior HR Business Partner (HRBP) to drive organizational success through expert HR guidance, working closely with the business leaders in Amazon India Corporate. In this dynamic role, the HRBP will collaborate to advance the people and organizational agenda. Leveraging thinking and operational expertise, the HRBP will transform business priorities into actionable, impactful initiatives that shape a thriving workplace culture. As an adaptable HR professional, the HRBP will navigate a fast-paced, innovative environment. Strong communication, strategic planning, and business acumen will enable the HRBP to address a range of people-focused initiatives with care and effectiveness. Sought-after competencies include subject matter expertise, the ability to build trusted partnerships, and exceptional interpersonal skills. Join us in creating a workplace where everyone can grow, contribute, and succeed. We welcome individuals passionate about elevating the employee experience. A day in the life Partner with business leaders and the HR team to champion organizational and people focused initiatives, spanning talent management, organization design, workforce planning, succession planning, and skills assessment and development. Provide impactful coaching to guide business leaders and senior managers. Leverage data-driven analysis to influence business partners with compelling recommendations. Partner with global HR teams to support business unit needs and contribute to global HR initiatives. Lead HR projects and key initiatives in collaboration with global and local HR teams. Continuously enhance communication practices and employee engagement programs. Analyze, design, and refine people programs, policies and practices to cultivate positive employee relations. Demonstrates strong problem-solving skills, critical thinking, and analytical skills to drive effective solutions. Leverage strategic planning and project management to navigate ambiguous situations and influence business leaders. Engage diverse stakeholders at all levels and locations with excellent communication, coaching, and interpersonal skills that foster an inclusive environment. Holds a university degree Exhibits the ability to hire, assess and develop individuals. MBA, Master degree in HR is preferred. Project management and execution expertise Demonstrated agility in thriving within fast-paced and innovative environments. Have the ability to function effectively in a dynamic, rapidly changing environment. Over 6+ years experience in HR business partner/leader with diverse businesses. Proven track record in high-tech, entrepreneurial settings, requiring strong multitasking abilities.
Posted 2 weeks ago
3.0 - 8.0 years
50 - 55 Lacs
Hyderabad
Work from Office
At Amazon we are working to be the most customer-centric company on earth. In alignment to this, Global Mile is working to enable the largest selection of inventory on earth for our customers. Global Miles vision is to build Amazons global logistics pipeline for any supplier to supply to any location in the world. IT offers intercontinental logistics services to selling partners to enable them to move their product from an origin country to Amazon fulfillment centers. Global Mile is also responsible for exports from fulfillment centers to other countries outside of the fulfillment network. It enables global expansion for the selling partners with the highest standard of quality, accountability, and transparency. Global Mile team is building cross border logistics solutions which eliminate borders between buyers and sellers. These solutions enable the third-party sellers to import or export their products across borders, thereby expand their business into new markets and get access to the customers around the world. Amazon is driving this multi-year vision to create new logistical benchmarks and "firsts" through disruptive innovation. We need talented people to build highly-available, scalable distributed systems that provide clean interfaces between sellers, shippers, trade agents and customs authorities to ship their products to the customers around the world. If you are excited by the opportunity to lead a high performing engineering team in the design and development of this Global Mile solution, this is the right career move for you! We operate as a startup within Amazon, providing great flexibility in product and technology direction. As a leader on the team, you will be expected to operate at all levels, diving deep into the details while providing strategic inputs for the product. You will be a key player in driving strategic planning, project execution, hiring and development of engineering talent, driving operational excellence, and shaping up the solutions to achieve our vision. This is your opportunity to make a big impact and make history in the world of global logistics! As a leader on the team, you will be expected to operate at all levels, diving deep into the details while providing strategic inputs for the product. You will be a key player in driving strategic planning, project execution, hiring and development of engineering talent, driving operational excellence, and shaping up the solutions to achieve our vision. This is your opportunity to make a big impact and make history in the world of global logistics! 3+ years of non-internship professional software development experience 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience Experience programming with at least one software programming language 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience Bachelors degree in computer science or equivalent
Posted 2 weeks ago
4.0 - 9.0 years
13 - 15 Lacs
Bengaluru
Work from Office
In charge of managing a team of Investigation specialists who investigate Seller and Buyer transactions on on Amazon platforms and take appropriate actions based on processes, tools and high-judgment decisions. Provide leadership and administrative support to their team and manage them to achieve and constantly improve service levels based on forecast and capacity, minimize the impact of bad debt by achieving targets, achieve process improvement, ensure road mapped project execution (and identify new ones), and focus on the people development of their team. In addition to being responsible for achieving and exceeding team s defined metrics through sustainable change or process improvement. She / he will be expected to participate in strategic planning, project road mapping activities of the team. Identify trends in team performance and recommends/ implements change to constantly raise the Performance levels in the team. Expected to participate in projects that involve one (or more) teams within the Organization and that address issues outside the normal areas of responsibility or expertise required by their process. The Key to success in this role is the ability to understand the Transaction Management group s vision and make independent decisions with sound judgment to manage their teams to attain that vision. The incumbent is required to demonstrate performance in the following areas: Metrics by consistently leading their team to meet and exceed service levels and operational goals of all team members. Process Improvement by delivering significant Business impacts and/ or contributions to their company through improvement to quality, productivity, or customer experience. Work with peer technical teams in Amazon to articulate and prioritize feature needs for investigation tool sets. Consistently demonstrate timely delivery of projects on roadmap to support the team and department vision. People Development by developing the Performance levels, career and skills of their Investigator teams through continuous closure of performance feedback loops. Possess ability to recruit excellent team members into their team and Amazon. Business Exposure by using their exposure to team s technical or business areas, their understanding of Amazon s marketplace, trends and fraud issues impacting the retail industry, to share ideas with Management that positively influence the vision for the Transaction Risk management group. Judgment and Discretion: The incumbent has direct responsibility over multiple functions and processes in the Transaction Risk Management Group. She/he consistently exercises discretion in tactical and strategic decision making/problem solving and routinely reports to management chain as required. She/he takes decisions that are documented, and involve partnering with other internal stakeholder/teams as appropriate and required when making decisions that have wider impact. In charge of managing a team of Investigation specialists who investigate buyer and seller transactions on on Amazon.com platforms and take appropriate actions based on processes, tools and high-judgment decisions. Provide leadership and administrative support to their team and manage them to achieve and constantly improve service levels based on forecast and capacity, minimize the impact of bad debt by achieving targets, achieve process improvement, ensure road mapped project execution (and identify new ones), and focus on the people development of their team. In addition to being responsible for achieving and exceeding team s defined metrics through sustainable change or process improvement. She / he will be expected to participate in strategic planning, project road mapping activities of the team. Identify trends in team performance and recommends/ implements change to constantly raise the Performance levels in the team. Expected to participate in projects that involve one (or more) teams within the Organization and that address issues outside the normal areas of responsibility or expertise required by their process. The Key to success in this role is the ability to understand the Transaction Management group s vision and make independent decisions with sound judgment to manage their teams to attain that vision. The incumbent is required to demonstrate performance in the following areas: Metrics by consistently leading their team to meet and exceed service levels and operational goals of all team members. Process Improvement by delivering significant Business impacts and/ or contributions to their company through improvement to quality, productivity, or customer experience. Work with peer technical teams in Amazon to articulate and prioritize feature needs for investigation tool sets. Consistently demonstrate timely delivery of projects on roadmap to support the team and department vision. People Development by developing the Performance levels, career and skills of their Investigator teams through continuous closure of performance feedback loops. Possess ability to recruit excellent team members into their team and Amazon. Business Exposure by using their exposure to team s technical or business areas, their understanding of Amazon s marketplace, trends and fraud issues impacting the retail industry, to share ideas with Management that positively influence the vision for the Transaction Risk management group. Judgment and Discretion: The incumbent has direct responsibility over multiple functions and processes in the Transaction Risk Management Group. She/he consistently exercises discretion in tactical and strategic decision making/problem solving and routinely reports to management chain as required. She/he takes decisions that are documented, and involve partnering with other internal stakeholder/teams as appropriate and required when making decisions that have wider impact. 4+ years of operational and/or retail management experience 2+ years of team management experience Knowledge of Microsoft Office products and applications (esp. MS Excel, Word) at an advanced level Experience with operations, risk, fraud investigations etc. Experience with six sigma tools and Lean techniques
Posted 2 weeks ago
5.0 - 10.0 years
20 - 25 Lacs
Bengaluru
Work from Office
At Amazon, were committed to being the most customer-centric company globally while ensuring the highest standards of trust and safety. Our Verification Risk Management Operations (VRMO) team plays a crucial role in safeguarding Amazons ecosystem through robust verification processes and risk management strategies. As a Program Manager II within the Global Planning and Site Strategy (GPSS) team supporting VRMO Workforce Management (WFM), you will be instrumental in driving strategic capacity planning, operational excellence, and innovation across our global verification networks. This role combines analytical rigor with strategic thinking to optimize our verification operations, including Seller Identity Verification (SIV), Know Your Customer (KYC), and Identity Prevention Verification (IPV) programs. Strategic Planning & Execution: Lead end-to-end capacity planning for global verification operations, ensuring optimal resource allocation across multiple programs and sites Drive strategic planning cycles (OP1, OP2, Q2G, Q3G, RNO, and 3YP) with focus on VRMO-specific requirements Develop and implement innovative solutions using data analytics and emerging technologies to improve operational efficiency Workforce Management & Optimization: Calculate and plan headcount_requirements across global sites based on forecasted volumes and program-specific SLAs Monitor plan execution, analyzing performance metrics and capacity utilization Optimize cross-site resource allocation to maintain service levels during peak periods Partner with WFM teams to develop flexible staffing Process Innovation & Technology Integration: Leverage SQL and basic programming knowledge to develop semi-automated solutions using current AI models Identify opportunities for process automation and efficiency improvements across verification workflows Collaborate with technical teams to prototype AI/ML solutions for verification processes Drive continuous improvement initiatives using data-driven insights Stakeholder Management: Build strong partnerships with internal stakeholders including Operations, Finance, Tech teams, and Senior Leadership Coordinate with global verification sites to ensure consistent service delivery Lead governance meetings and provide regular updates on key metrics and initiatives Develop comprehensive business reviews and documentation for senior leadership Bachelors degree in relevant field 5+ years of program/project management experience Strong proficiency in data analysis using Excel (Advanced level) and SQL Experience in workforce planning and capacity management Knowledge of verification processes and risk management principles Understanding of AI/ML concepts and their operational applications Demonstrated ability to learn new technologies and drive automation initiatives 5+ years of driving end to end delivery, and communicating results to senior leadership experience 5+ years of driving process improvements experience Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization Experience building processes, project management, and schedules Experience in verification operations or risk management Track record of implementing tech-enabled process improvements Strong stakeholder management skills across multiple organizational levels Experience with forecasting and capacity planning tools Background in process optimization and continuous improvement methodologies Knowledge of global operations and multi-site management Proven ability to translate business requirements into technical solutions
Posted 2 weeks ago
2.0 - 7.0 years
7 - 11 Lacs
Gurugram
Work from Office
Minimum Experience: 2 years Leads business growth by developing strategies, managing the BD team, and building client relationships. Drives revenue through strategic opportunities, monitors industry trends, and ensures alignment across departments. Key Skills: Negotiation, leadership, strategic planning, CRM expertise, industry knowledge. Please Share Your Updated Resume:
Posted 2 weeks ago
10.0 - 20.0 years
9 - 13 Lacs
Faridabad
Work from Office
We are looking for a highly motivated and experienced Head of Service Department to lead our service operations and enhance customer satisfaction. The ideal candidate will possess strong leadership skills, a deep understanding of service management practices, and a proven track record in driving operational excellence. This role requires strategic thinking, effective communication, and the ability to manage cross-functional teams. Leadership and Management: Oversee the daily operations of the service department, ensuring that all activities align with company goals and objectives. Lead, mentor, and develop a team of service professionals to enhance their skills and performance. Strategic Planning: Develop and implement service strategies that improve efficiency, effectiveness, and customer satisfaction. Set departmental goals and objectives, measuring performance against key performance indicators (KPIs). Customer Relationship Management: Foster strong relationships with customers to understand their needs and expectations, ensuring high-quality service delivery. Handle escalated customer issues and complaints promptly and effectively. Process Improvement: Analyse current service processes and identify areas for improvement to enhance productivity and service quality. Implement best practices and standard operating procedures (SOPs) within the service department. Budget Management: Develop and manage the service department budget, ensuring cost-effective operations while maintaining service quality. Monitor financial performance and implement corrective actions as needed. Collaboration and Coordination: Work closely with other departments (e.g., Sales, Marketing, Technical Support) to ensure a cohesive approach to customer service. Coordinate training programs for staff to enhance service delivery and product knowledge. Reporting and Analysis: Prepare regular reports on service department performance metrics, providing insights to senior management. Utilize data analytics to drive decision-making and continuous improvement initiatives. Budget Management, Customer Satisfaction, Leadership & Team Management, Root Cause Analysis, Service Management, Strategic Planning
Posted 2 weeks ago
0.0 - 10.0 years
20 - 25 Lacs
Mumbai, Navi Mumbai
Work from Office
The GM Performance Marketing will lead all digital performance marketing efforts for real estate sales, driving qualified leads through paid media, analytics, and funnel optimization. The role involves deep collaboration with sales, creative, and agency partners to maximize campaign ROI across channels like Google Ads, Meta, portals, and affiliate networks Reports to: CMO Department: Digital Marketing Key Responsibilities: Strategic Planning & Leadership Own the digital performance marketing roadmap and budget across all real estate projects. Define lead generation strategies aligned with business and sales goals. Manage and mentor a team of digital marketers, analysts, and agency partners. Campaign Management Plan, execute, and optimize multi-channel paid media campaigns (Google, Facebook/Instagram, YouTube, LinkedIn, Display, Programmatic). Oversee property listing strategies on portals like 99acres, MagicBricks, Housing.com . Monitor cost-per-lead (CPL), lead quality, and conversion rates in real time. Analytics & Optimization Build real-time dashboards to track KPIs like CTR, CPL, ROI, funnel drop-off, and attribution. Use tools like Google Analytics, GA4, Meta Ads Manager, CRM, and Power BI to evaluate and Improve campaign performance. A/B test creatives, landing pages, ad formats, and audience targeting to drive continuous improvements. Sales & Marketing Alignment Collaborate with the sales team to qualify leads, optimize follow-ups, and close feedback loops. Drive digital nurture journeys (email/SMS/WhatsApp automation) to increase site visits and bookings. Vendor & Agency Management Manage external agencies, content partners, and media platforms to deliver on time and within budget. Negotiate platform spends, partnerships, and media inventory with cost efficiency. Required Skills and Qualifications: 7+ years of experience in digital/performance marketing, with at least 3 years in a leadership role. Proven track record of managing multi-crore performance marketing budgets in real estate or similar high-ticket B2C industries. Deep expertise in Google Ads, Meta Ads, SEO/SEM, analytics, and CRM integration . Strong understanding of customer journeys in real estate: online leads to site visits to conversion. Excellent leadership, analytical, and communication skills. Experience working with marketing automation tools. Key Skills : Performance Management Performance Marketing Campaign
Posted 2 weeks ago
3.0 - 5.0 years
8 - 13 Lacs
Pune
Work from Office
Senior Project Manager (Creative Studio) Overview: Primary responsibilities include overall project accountability of a moderately complex project or key coordination project responsibility at the departmental or divisional level. Core responsibility for managing relationships and communication within intended scope of defined project role. Helps to identifies key barriers to a projects or departments success and actively manages all mitigation activities. Role Oversee various projects of a moderate complexity nature or has project accountability only at the departmental or divisional level. Responsible for planning, developing, and executing schedules to ensure timely completion of project deadlines and milestones. Ensure methodology compliance and manage resolutions, reporting to management or the Project Manager when necessary. Ensure timely and accurate communication with project staff throughout the life cycle of the project. Monitor and manage the project budget. Must be familiar with the system s scope and project objectives, as well as the role and function of each team member in order to effectively coordinate the activities of the teams. Identify and monitor project risks and issues. Regularly communicate to senior management or the Project Manager regarding the status of specific project deliverables. Provide input into new products, processes, standards or plans in support of the business. Effectively lead the project team or the responsible area to align with the business objectives, project schedule, and project budget. Effectively deal with and develop solutions to moderately difficult problems Education: Bachelor s degree or equivalent combination of experience and formal education required All About You Broad knowledge in the areas of strategy, planning and project management required processes and techniques. 3 to 5 years of experience with structured methodology and project planning tools. Knowledge of MasterCard and the payments industry preferred Skills/ Abilities: Communication Skills listening, oral and written and interpersonal skills. Organizational and planning and multi-tasking skills while adaptive to Change. Strong analytical/problem solving and planning skills. Leadership, interpersonal, and negotiation skills required with a track record for developing internal and external relationships."
Posted 2 weeks ago
4.0 - 9.0 years
18 - 20 Lacs
Vadodara
Work from Office
Functions as the property s strategic financial business leader. The position champions, develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand s target customer and property employees. The position provides the financial expertise to enable the successful implementation of the brand service strategy and brand initiatives while maximizing the return on investment. In addition, creates and executes a business plan that is aligned with the property and brand s business strategy and focuses on the execution of financial and accounting activities and the delivery of desirable financial results. CANDIDATE PROFILE Education and Experience 4-year bachelors degree in Finance and Accounting or related major; 2 years experience in the finance and accounting or related professional area. OR Masters degree in Finance and Accounting or related major; no work experience required. CORE WORK ACTIVITIES Engaging in Strategic Planning and Decision Making Analyzes financial data and market trends. Analyzes information, forecasts sales against expenses and creates annual budget plans. Compiles information, analyzes and monitors actual sales against projected sales. Develops means to improve profit, including estimating cost and benefit, exploring new business opportunities, etc. Analyzes differences between actual budget wages and forecasted wages for more efficient budget planning. Identifies the underlying principles, reasons, or facts of information by breaking down information or data into separate parts. Thinks creatively and practically to develop, execute and implement new business plans Protects and strengthens our competitive advantage by advocating and supporting sound business and financial decision making. Ensures a strong accounting and operational control environment to safeguard assets, improve operations and profitability. Implements a system of appropriate controls to manage business risks. Leading Accounting Teams Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Communicates the strategic goals, the focus and the owner priorities to subordinates in a clear and precise manner. Provides excellent leadership by assigning team members and other departments managers clear accountability backed by appropriate authority. Holds staff accountable for successful performance. Developing and Maintaining Finance and Accounting Goals Supports property strategy from a finance and accounting perspective Submits reports in a timely manner, ensuring delivery deadlines. Ensures Profits and Losses are documented accurately. Achieves and exceeds goals including performance goals, budget goals, team goals, etc. Ensures appropriate corrections are made to audit results if necessary. Reviews audit issues to ensure accuracy. Managing Projects and Policies Monitors all taxes that apply, ensuring that taxes are current, collected and/or accrued. Generates and providing accurate and timely results in the form of reports, presentations, etc. Ensures compliance with standard and local operating procedures (SOPs and LSOPs). Oversees internal, external and regulatory audit processes. Ensures compliance with Standard Operating Procedures (SOPs). Ensures that the P&L is accurate (e.g., costs are properly matched to revenue, costs are recorded in the proper accounts). Anticipating and Delivering on the Needs of Key Stakeholders Understands and meets the needs of key stakeholders (owners, corporate, guests, etc.). Understands the owners perspective and ROI expectations. Anticipates and addresses owner needs and involves ownership in key decisions. Leverages strong functional leadership and communication skills to influence the executive team, the propertys strategies and to lead own team. Advises the GM and executive committee on existing and evolving operating/financial issues. Facilitates critique meetings to review information with management team. Attends owners meetings in order to provide context and explanation for financial results. Attends meetings and communicates with the owners, understanding the priorities and strategic focus. Demonstrates a commitment to meeting the needs of all key stakeholders. Communicates financial concepts in a clear and persuasive manner that is easy to understand and drives desired behaviors. Managing and Conducting Human Resource Activities Ensures team members are cross-trained to support successful daily operations. Ensures property policies are administered fairly and consistently. Ensures new hires participate in the department s orientation program. Ensures new hires receive the appropriate new hire training to successfully perform their job. Creates appropriate development plans which develop team members based on their individual strengths, development needs, career aspirations and abilities. .
Posted 2 weeks ago
6.0 - 11.0 years
25 - 30 Lacs
Bengaluru
Work from Office
Functions as the strategic business leader of the property s food and beverage/culinary operation, including Restaurants/Bars, Room Service and Banquets/Catering, where applicable. Position oversees the development and implementation of departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures the food and beverage/culinary operation meets the brand s target customer needs, ensures employee satisfaction, and focuses on growing revenues and maximizing the financial performance of the department. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand s target customer and property employees and provides a return on investment. CANDIDATE PROFILE Education and Experience High school diploma or GED; 6 years experience in the food and beverage, culinary, event management, or related professional area. OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 4 years experience in the food and beverage, culinary, event management, or related professional area. Skills and Knowledge Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Management of Financial Resources - Determining how money will be spent to get the work done, and accounting for these expenditures. Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. Applied Business Knowledge - Understanding market dynamics, enterprise level objectives and important aspects of the company s business to accurately diagnose strengths and weaknesses, anticipate opportunities and risks, identify issues, and develop strategies and plans. Aligning individual and team actions with strategies and plans to drive business results. Management of Material Resources - Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work. CORE WORK ACTIVITIES Developing and Maintaining Food and Beverage/Culinary Goals Sets expectations and holds food and beverage leadership team accountable for demonstrating desired service behaviors. Reviews financial reports and statements to determine how Food and Beverage is performing against budget. Makes recommendations for CAPEX funding of food and beverage equipment and renovations in accordance with brand business strategy. Works with food and beverage leadership team to determine areas of concern and develops strategies to improve the department s financial performance. Establishes challenging, realistic and obtainable goals to guide operation and performance. Strives to improve service performance. Developing and Maintaining Budgets Develops and manages Food and Beverage budget. Monitors the department s actual and projected sales to ensure revenue goals are met or exceeded and opportunities are identified and addressed. Ensures cash control and liquor control policies are in place in food & beverage areas and followed by all related employees. Focuses on maintaining profit margins without compromising guest or employee satisfaction. Leading Food and Beverage/Culinary Team Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and builds mutual trust, respect, and cooperation among team members. Achieves and exceeds goals including performance goals, budget goals, team goals, etc. Serves as a role model to demonstrate appropriate behaviors. Develops means to improve profit, including estimating cost and benefit, exploring new business opportunities, etc. Identifies opportunities to increase profits and create value by challenging existing processes, encouraging innovation and driving necessary change. Ensures that regular, on-going communication occurs in all areas of food and beverage (e.g., pre-meal briefings, staff meetings, culinary team). Establishes and maintains open, collaborative relationships with direct reports and entire food & beverage team. Ensures direct reports do the same for their team. Develops a food and beverage operating strategy that is aligned with the brand s business strategy and leads its execution. Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills. Stays aware of market trends and introduces new food and beverage products to meet or exceed customer expectations, generate increased revenue and ensure a competitive position in the market. Ensuring Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Reviews findings from comment cards and guest satisfaction results with F& B team and ensures appropriate corrective action is taken. Reviews comment cards, guest satisfaction results and other data to identify areas of improvement. Empowers employees to provide excellent guest service. Estimates cost and benefit ratio, maintaining balance between profit and service satisfaction. Shares plans to take corrective action based on comment cards and guest satisfaction results with property leadership. Managing and Conducting Human Resource Activities Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. Coaches and supports food & beverage leadership team to effectively manage wages, food & beverage cost and controllable expenses (e.g., restaurant supplies, uniforms, etc.). Hires food & beverage leadership team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation. Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance. Ensures that expectations and objectives are clearly communicated to subordinates; subordinates are also open to raise questions and/or concerns. Brings issues to the attention of Human Resources as necessary. Ensures employees are treated fairly and equitably. Coaches team by providing specific feedback to improve performance. Additional Responsibilities Informs and/or update the executives, the peers and the subordinates on relevant information in a timely manner. Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Estimate food, liquor, wine, and other beverage consumption in order to anticipate amounts to be purchased or requisitioned. Order and purchase equipment and supplies. .
Posted 2 weeks ago
7.0 - 10.0 years
7 - 10 Lacs
Hyderabad
Work from Office
Job Description The RSM will establish and manage the new business development globally, including commercial and sales strategy, contract negotiations, as well as managing key accounts and renewals for all of Tarantula s products. Reporting to the COO, the RSM will work closely with both the Product Development, professional services and Sales teams to drive growth. Major Responsibilities Sales Responsible for working with the team and driving a strong performance-oriented sales culture. Responsible for new business development globally, including commercial and sales strategy, contract negotiations. Responsible for managing key accounts and renewals. Responsible for building Tarantulas global (or designated areas) sales presence and forging strategic/channel partnerships across geographies. Responsible for generating and manage key prospect relationships as well as define and execute a penetration strategy for existing clients. Responsible for sales targets within the assigned territory. Develops, owns and executes strategies, plans etc. to achieve sales targets and expand our customer base. Aligns the organization s sales objectives with firm business strategy through active participation in corporate strategic planning, sales strategy development, forecasting, sales resource planning, and budgeting. Develop and drive a profitable business for their respective region/ location and expected to meet or exceed the revenue targets within the region/ location. Plan and execute strategic and tactical plans to achieve the organizational business plans. Leading and motivating the team to deliver on organizational goals and objectives assigned. Assist in establishing a process to ensure that the product delivery and professional services are aligned together to create a sticky product for customers. Provide marketing guidance to support revenue increase. Manage the overall sales budget and ratios. Oversee all sales activities including Industry events such as TowerXchange. Product Management Interface with the Product Development team to plan product feature enhancements. Help to develop a process to ensure that product enhancements are customer sponsored. Pre-sales Support Work with the Sales team to assist with large, qualified opportunities. Act to educate prospects and highlight product benefits. Liaise with Customer Support teams and provide guidance about key project expectations for smooth implementation. Professional Services Work with the professional services team to assist with large, qualified opportunities in terms of new change orders or new business from existing and new customers. Ensures with the team that the overall business of services are protected and grows. Educational Qualifications Bachelor s degree with a major in business/marketing or Telecom. Any PG qualification or an additional degree in the Telecom domain will be an advantage. Key Requirements Minimum of 7-10 years of sales experience, with at least 3-5 years in the telecom industry, either with telecom operators, network infrastructure companies, or telecom service providers. Exceptional track record of building relationships with stakeholders or customers that has resulted in high customer satisfaction. Excellent leadership skills, negotiation skills, with good written and oral skills including presentation, group discussions etc. Customer-centric executive leader with demonstrated experience across Telecommunications and Enterprise Software industries. Led multiple initiatives in sales, technical, business and leadership roles to drive customer success in emerging and developed markets. Strategic accounts and sales director with a keen focus on building long-term alliances with customers and partners. Strong commercial acumen and experience with leading, negotiating and closing multi-year transactions and agreements with young and mature telecom operators.
Posted 2 weeks ago
9.0 - 13.0 years
30 - 35 Lacs
Bengaluru
Work from Office
Senior Manager, IT Portfolio and Operations Lead Job Details | Teva Pharmaceuticals Find a Career With Purpose at Teva Search by Postal Code Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Senior Manager, IT Portfolio and Operations Lead Who we are The opportunity IT Management Operations (ITMO) is the central organization for managing IT operations, providing a comprehensive cross-IT perspective to enhance decision-making, ensure strategic alignment, and deliver quality and operational excellence across Global IT. The Senior Manager, IT Portfolio and Operations Lead is a pivotal role within ITMO, responsible for creating and operating an effective and sustainable ecosystem to drive smooth operations within IT. This role offers significant exposure to IT leadership and involves strategic planning, organizational change management, and ensuring alignment with overall IT and Teva strategy and goals. How you ll spend your day Support annual IT cadences for selected IT management units (ITMUs) such as developing the Long-Range Plan, Annual Operating Plan, Capex Management, Project Portfolio Management, Strategic Information Systems Plan, applications and projects approvals, as well as overall projects portfolio status tracking and reporting to CIO & Management Work closely with the IT Management unit (ITMU) Lead, ITMU leadership, project managers, and support functions such as Finance, Architects, Infrastructure, Security and others Ensure alignment with overall IT and Teva strategy, drive Global IT processes within the ITMU, and serve as an extension of the ITMU lead, ensuring timely decisions, prioritization of activities, successful delivery of IT projects, and operational efficiency Standardize processes across IT to drive effectiveness and efficiency, ensuring clear visibility to IT leadership and the CIO on the status of IT activities Gain wide cross-IT visibility and impact by collaborating with various IT units and engaging with the IT leadership team to drive strategic initiatives and improvements Your experience and qualifications Bachelors degree in information technology, Business Administration, or a related field Extensive experience in managing relationships with senior stakeholders Experience as IT Project Manager or IT PMO Proven track record in a senior IT role, with a focus on global scale applications and project portfolio management Strong understanding of IT ways of working, strategic planning, and organizational change management Familiarity with industry standards and regulatory requirements such as ITIL, GxP, SOX, and others Experience in a headquarters role within a large organization is an advantage The internal career site is available from your home network as well. If you have trouble accessing your EC account, please contact your local HR/IT partner. Teva s Equal Employment Opportunity Commitment Teva Pharmaceuticals is committed to equal opportunity in employment. It is Tevas global policy that equal employment opportunity be provided without regard to age, race, creed, color, religion, sex, disability, pregnancy, medical condition, sexual orientation, gender identity or expression, ancestry, veteran status, national or ethnic origin or any other legally recognized status entitled to protection under applicable laws. We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to support you throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.
Posted 2 weeks ago
12.0 - 21.0 years
50 - 95 Lacs
Chennai
Work from Office
Job Description Overview At Freshworks, we are building the future of customer and employee engagement. Our Platform is the bedrock upon which our products are built, enabling thousands of businesses to champion their customers daily. We are looking for a visionary technology leader to take the charge of our Platform group, a leader who makes bold moves and inspires their teams to set high standards for craftsmanship, resilience, and scale. As the Senior Director of Engineering for Platform, you will be empowered to make an impact by owning the strategic vision and technical execution for all core services. You will lead a world-class organization of engineers and managers, fostering a culture of innovation and collaboration where we win as one team. This is a pivotal role with the opportunity to influence our entire product portfolio and deliver the speed and reliability our customers depend on. What Youll Do (Responsibilities) Lead & Inspire: Cultivate a high-performance, inclusive culture across a multi-tiered organization of engineers and managers. Mentor the next generation of technical leaders and build a world-class team that is known for its technical excellence and execution velocity. Own the Platform Vision: Develop and execute the long-term strategic roadmap for our core platform services. Drive architectural decisions that ensure our systems are scalable, reliable, and secure, directly enabling our product teams to innovate faster. Execute with Excellence: Master the entire development lifecycle, from strategic planning and roadmap management to deployment and operations. Champion agile and iterative development methodologies to ship exceptional products under ambitious deadlines and evolving business priorities. Drive Technical & Architectural Strategy: Act as the ultimate technical authority for the platform. Guide your teams in building large-scale, distributed cloud systems and microservices architecture, ensuring we are always adopting best practices and cutting-edge technologies. Collaborate to Win: Build powerful partnerships with leaders in Product, Operations, and GTM to ensure the platform roadmap is perfectly aligned with business needs and customer expectations. Foster a "one team" mindset to solve complex, cross-functional challenges. Champion Innovation & Quality: Foster a culture of continuous improvement, encouraging out-of-the-box thinking and the adoption of new technologies. Establish and track key performance indicators (KPIs) that measure platform health, reliability, and business impact. Qualifications What Youll Bring (Qualifications) A Bachelor s or master s degree in computer science, engineering, or a related field. 12+ years of progressive exp
Posted 2 weeks ago
7.0 - 14.0 years
16 - 18 Lacs
Pune
Work from Office
Education Qualification : Any Graduate (Engineering / Science) Skills : Primary -> Technology | Endpoint Management - 1E Tachyon | 3 - Experienced Primary -> Technology | Endpoint Management - Tanium | 3 - Experienced Secondary -> Domain | IT in Banking | Customer Support | 3 - Experienced Tertiary -> Behavioral | Aptitude | Communication | 3 - Experienced Certification : Technology | TCPEM/TCA As a 1E Tachyon/Tanium Level 3 Administrator, you will play a critical role in providing expert support for the configuration and management of 1E Tachyon. You will lead the efforts to ensure the effective utilization of real-time endpoint management capabilities, providing guidance to junior administrators and collaborating with IT teams. Key Responsibilities: 1. Strategic Planning and Design: - Develop and implement a strategic vision for 1E Tachyon/Tanium that aligns with the organization s goals and objectives. - Lead the design and optimization of 1E Tachyon/Tanium infrastructure, including agents, modules, and policies. 2. Endpoint Management Leadership: - Oversee the configuration and optimization of 1E Tachyon/Tanium, ensuring efficient client management, endpoint settings, and real-time capabilities. - Implement advanced configurations for enhanced endpoint management. 3. User Support and Training: - Provide expert support for end-users of the 1E Tachyon/Tanium platform, addressing complex issues, endpoint configurations, software deployments, and troubleshooting. - Offer training and mentorship to Level 1 and Level 2 administrators and end-users. 4. Software Deployment Expertise: - Lead software packaging and deployment efforts using 1E Tachyon/Tanium, implementing efficient software distribution, patch management, and automation strategies. - Create and maintain advanced deployment packages and automation scripts for software installations. 5. Inventory Management and Compliance: - Oversee the maintenance of an accurate inventory of hardware and software assets across endpoints. - Ensure compliance with industry standards and regulations, and implement advanced security updates and patches. 6. Advanced Troubleshooting and Problem Resolution: - Provide Level 3 support for complex 1E Tachyon/Tanium-related issues, incidents, and user problems. - Conduct root cause analysis for challenging technical problems
Posted 2 weeks ago
1.0 - 6.0 years
3 - 8 Lacs
Pune
Work from Office
About Arctera Arctera keeps the world s IT systems working. We can trust that our credit cards will work at the store, that power will be routed to our homes and that factories will produce our medications because those companies themselves trust Arctera. Arctera is behind the scenes making sure that many of the biggest organizations in the world and many of the smallest too can face down ransomware attacks, natural disasters, and compliance challenges without missing a beat. We do this through the power of data and our flagship products, Insight, InfoScale and Backup Exec. Illuminating data also helps our customers maintain personal privacy, reduce the environmental impact of data storage, and defend against illegal or immoral use of information. It s a task that continues to get more complex as data volumes surge. Every day, the world produces more data than it ever has before. And global digital transformation and the arrival of the age of AI has set the course for a new explosion in data creation. Joining the Arctera team, you ll be part of a group innovating to harness the opportunity of the latest technologies to protect the world s critical infrastructure and to keep all our data safe. Position Overview As a Trusted Advisor, you will serve as a strategic partner to our clients, leveraging your expertise to guide them in maximizing the value of our solutions. Your role will involve understanding client needs, aligning solutions with their goals, and ensuring compliance with regional certifications and industry-specific requirements. This position is ideal for a domain expert with knowledge in Healthcare, Financial Services, and Banking who is passionate about driving client success through innovative solutions, including Machine Learning (ML) and Artificial Intelligence (AI). Key Responsibilities Policy Guidance and Customization Create and customize classification policies to address specific requirements. Assist and guide clients in Classification policy adoption. Advise on usage analysis and provide strategic recommendations. Product Adoption Provide expertise and guidance in solution implementation, optimization, and drive adoption to maximize value. Assist clients with ML and AI adoption strategies to improve processes and outcomes. Leverage AI-based predictive analytics and trend analysis to provide actionable insights. Stay abreast of product changes and new features to recommend product capabilities that lead to adoption. Deliver Product training to new onboarding customers and on-demand training to existing customers. Proactive Monitoring and Reporting Conduct health checks and proactive monitoring to ensure system optimization. Build and deliver custom reports leveraging the Report API. Monitor Content collection queues and Migration dashboards. Content and Data Management Create custom content sources (e.g., JSON, text-delimited, voice data). Manage SaaS SLAs, overage alerts, subscription renewals, and retention policies. Configure audio/video capture settings and customize stop words. Security and Compliance Oversee customer trust and security assurance reviews. Perform certification reviews, including annual SOC2 Type 2 and penetration testing. Customize immutable policies to meet security and compliance needs. Manage security protocols, encryption, and policy creation. Customize Classification policies to assist customers meet data management requirements Client Engagement Serve as a strategic partner and advisor, understanding and addressing client business challenges. Develop and maintain relationships with key stakeholders to ensure satisfaction and trust. Facilitate knowledge sharing through quarterly training sessions and best practice workshops. Act as a liaison between clients and internal teams, ensuring alignment on goals and deliverables. Analyze client feedback and metrics to identify opportunities for improvement and growth. SaaS Subscription Management Provision tenant for clients in alignment with their requirements Oversee the entire lifecycle, including activation, renewal, upgrades, downgrades, and cancellations. Ensure compliance with SLAs, including uptime, performance, and support commitments. Monitor and report on SLA adherence and address any breaches. Provide transparent reporting on overage charges and suggest optimization strategies. Ensure accurate invoicing and handle disputes promptly. Identify at-risk accounts and implement strategies to reduce churn. Generate detailed reports on subscription performance, growth, and revenue metrics. Use insights to make data-driven decisions for strategic planning. Nice to Have Domain Expertise Deep understanding of the Healthcare, Financial Services, and Banking sectors. Regulatory Knowledge Familiarity with regional certifications and compliance standards like Helios, APRA, CSSF, FINRA, and MiFIDII. Technical Acumen Strong grasp of Machine Learning and Artificial Intelligence technologies and their practical applications. Required Skills and Attributes Proven experience as a strategic partner or trusted advisor in a client-facing role. Strong technical knowledge in policy management, ML/AI adoption, and system optimization. Excellent communication and relationship-building skills. Ability to analyze and interpret data to provide actionable insights. Commitment to delivering exceptional client experiences and driving business outcomes. Excellent understanding of SaaS Subscription Management. This role offers an opportunity to make a meaningful impact on client success and innovation by combining domain expertise, technology adoption, and strategic advisory capabilities.
Posted 2 weeks ago
3.0 - 5.0 years
5 - 7 Lacs
Hyderabad
Work from Office
Summary About the role: Provide expert advice to superiors on BPA as well as insightful and value-added analysis and decision support to management team. Provide financial and administrative support to a country, unit or function organizations, regarding financial planning and analysis. About the Role Key Requirements: Support the operational execution of BPA strategic goals within a designated business area. Collaborate with managers to drive financial activities, decision-making, and project execution. Deliver accurate, compliant, and timely analysis and reporting. Monitor business performance and provide early warnings to enable proactive resource reallocation. Ensure data integrity from commercial teams and offer recommendations to improve forecast accuracy. Streamline and enhance management reporting processes and implement lean practices. Coordinate with cross-functional teams (FRA, Marketing, Sales, Supply Chain, etc.) to ensure timely and accurate data collection. Contribute to business case development, profitability tracking, and planning cycles including budgeting, rolling forecasts, and strategic planning. Ensure timely reporting of technical complaints, adverse events, or special case scenarios related to Novartis products (within 24 hours of receipt). Manage the distribution of marketing samples, where applicable. Essential Requirements: Strong interpersonal skills with the ability to build trust and effective partnerships across teams. Demonstrated initiative, creativity, and the ability to perform under pressure. Desirable Requirements: CA or MBA with 3 5 years of relevant experience. Benefits and Rewards: Read our handbook to learn about all the ways we ll help you thrive personally and professionally:
Posted 2 weeks ago
4.0 - 7.0 years
6 - 9 Lacs
Bengaluru
Work from Office
About the Opportunity In the fast-evolving business strategy and technology sector, this opportunity offers a transformative leadership role for a seasoned Head of Strategy. Operating in one of Indias most dynamic markets, our client is at the forefront of digital transformation and operational excellence. The organization is dedicated to leveraging data-driven insights and innovative approaches to drive growth and sustain market leadership. Role & Responsibilities Lead the development and execution of comprehensive strategic initiatives that drive business growth and enhance operational efficiency. Conduct in-depth market analysis and competitive benchmarking to inform strategy formulation and uncover new opportunities. Collaborate with executive leadership and cross-functional teams to align strategic goals with overall business objectives. Oversee the establishment and monitoring of performance metrics and KPIs, adapting strategies to evolving market conditions. Manage key strategic projects, ensuring timely implementation and optimal allocation of resources. Mentor and guide the strategy team, fostering a culture of innovation, continuous improvement, and excellence. Skills & Qualifications Must-Have Proven leadership experience in strategic planning, business development, or corporate strategy roles. Strong analytical and problem-solving skills with a track record of driving data-driven decisions. Exceptional communication and stakeholder management abilities, with proficiency in influencing at all levels. Experience in managing cross-functional teams and leading large-scale strategic initiatives. Preferred An MBA or a relevant advanced degree in Business, Strategy, or related fields. Exposure to digital transformation projects and implementation of technology-driven business models. Experience working in an on-site environment within India, with a deep understanding of the local market dynamics. Benefits & Culture Highlights A dynamic and collaborative work environment that champions innovation and strategic thinking. Opportunities for continuous professional development and leadership advancement. A competitive compensation package paired with a comprehensive benefits program. Location: India | Workplace Type: On-Site
Posted 2 weeks ago
4.0 - 9.0 years
6 - 11 Lacs
Kolkata
Work from Office
Metayb is a fast-growing digital transformation company empowering organizations to thrive in the digital-first era. In just three years, weve built a team of 300+ experts focused on creating seamless customer experiences, boosting operational efficiency, and delivering actionable insights. Our core strengths include Digital Transformation, Data Science, SAP Implementation, Workflow Automation, Finance, and Supply Chain services, with aspirations to expand into IoT, AI/ML, and Virtual Reality. By leveraging emerging technologies, Metayb aims to be a trusted global partner in delivering impactful, future-ready solutions. You will be responsible for Owning and delivering Monthly Performance Reporting, Latest Views, Forecast and Annual Operating Plan by effectively collaborating with multiple stakeholders including Business Partners. Delivering meaningful, accurate and timely in-depth business insights by focusing on forward-looking analysis, Emerging trends, and potential business & financial risks, and whereby translating variances in financial and non-financial KPIs for Senior Leadership in Markets and Business to make fact-based, sound business decisions. Lead/Worked on the development of annual budgets and periodic forecasts, ensuring accuracy and alignment with company objectives. Monitor and analyse costs, identifying opportunities for cost optimization and efficiency improvements. Evaluating new projects and investment opportunities. Develop financial models to support long-term strategic planning and assist in scenario analysis to evaluate the impact of various business decisions. Manage Internal controls, Internal & External Audit Driving automation and standardization through systems and tools to maximize efficiency and actionable insights. Ensure quality, accuracy and integrity of information stored in our systems, enabling a single source of truth. Partnering proactively and engaging with finance & business partners to enable strong transformation & value creation journeys To succeed in this role, you will need a customer-first attitude, and enterprise mindset and the following capabilities: ICWA/ MCOM/MBA will be preferred, with Financial Modelling, Strong analytical and problem-solving skills. Minimum of 4+ years of experience in Financial Planning & Analysis, with a focus on the FMCG industry/ Factory experience Advanced technical skills in Excel, ERP (SAP preferred) and PowerPoint experience with reporting & analytical tools like Power BI, SAP Analytics, Business-Intelligence environments, SQL, etc. Strong numerical strength and demonstrated knowledge of accounting fundamentals. Effective communication and influencing skills (using data and numbers) Stakeholder Management experience along with Business Partnering Strong affinity with LEAN processes and tools Ability to work collaboratively in a fast-paced, dynamic environment. Disclaimer: The job title mentioned in this description is generic and intended for broad categorization purposes. The final designation will be determined based on the candidate s performance during the interview process, relevant experience, and alignment with the organizational hierarchy.
Posted 2 weeks ago
5.0 - 7.0 years
7 - 9 Lacs
Noida
Work from Office
We believe in the power and joy of learning At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose driving innovation that helps millions of learners improve their lives and achieve their dreams through education. Our culture values inclusion, engagement, and discovery Our business is driven by our strong culture, and we know that creating an inclusive workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https: / / www.cengagegroup.com / about / inclusion-and-belonging / . Job Title: Asst Area Manager/ Area Manager - Test Prep Desired experience: 5-6 yrs for Asst Area Manger & 6-7yrs for Area Manager Function & Department: Sales Job Description: Manager holds the responsibility to lead the team and deliver the assigned revenue targets. Manage the distribution channel and contribute his share of revenue with adoptions from big and important clients. Work Experience & Skills/Domain Knowledge required: Analysis skills Collaboration and motivation skills Strategic planning and delegation Perseverance IT skills basic Good communication skills Strong aptitude towards sales Willing to travel extensively Principal/ Key Responsibilities: Managing the team successfully Achieving individual and team goals Call on professors at coaching institutes and individual tuition centers Generate demand for complete suite of books by making it available with retailers and distributors Promote & sell a full line of products for IIT, NEET, FOUNDATION, etc. Promote & sell books Forecasting and reporting Ensuring on time payments Monitoring competitor activities Educational Qualification: Graduate in any discipline Cengage Learning Core Business Competencies Speed Focus Collaboration Other Requirements: Essential: Two-wheeler with valid license & willing to travel extensively Desirable: Go getter with a good sales track record Cengage Group EMEA is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of race, national origin, religion, sex, sexual orientation, genetic information, disability, age, veteran status, and any other classification protected by applicable federal, state, provincial or local laws. Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at accommodations.ta@cengage.com or at +1 (617)289-7917. About Cengage Group Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education. Compensation At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here to learn more about our Total Rewards Philosophy . The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.
Posted 2 weeks ago
5.0 - 10.0 years
7 - 12 Lacs
Kolkata
Work from Office
Job_Description":" About Us: MinutestoSeconds is a dynamic organization specializing in outsourcing services, digital marketing, IT recruitment, and custom IT projects. We partner with SMEs, mid-sized companies, and niche professionals like lawyers and dentists to deliver tailored solutions. We would love the opportunity to work with YOU!! Requirements Key Responsibilities Experience with the complete sales cycle, from canvassing new business, closing deals and relationship management Proven experience in pitching to new and existing customers through presentations and other innovative methods Identify upcoming tender opportunities and work with key decision-makers to develop tenders to meet customer requirements Strong time management and superior customer service skills Excellent verbal and written communication skills and the ability to build rapport "Can do" attitude Strong track record in exceeding set targets Well-connected with strong relationships with key industry decision-makers & influencers in more than one industry sector Excellent presentation, communication, and negotiation skills Lead Generation & Sales: Identify and engage potential clients for IT services, BPO solutions, and digital marketing campaigns. Client Relationship Management: Build and maintain strong client relationships to drive long-term business success. Market Research: Analyze industry trends, competitors, and customer needs to develop targeted strategies. Proposal & Contract Management: Create persuasive business proposals and negotiate contracts. Collaboration: Work closely with internal teams (IT, Marketing, Operations) to deliver tailored solutions. Revenue Growth: Achieve and exceed sales targets through strategic planning and execution. Key Skills & Qualifications Experience: 5+ years in business development, preferably in IT services, BPO, or digital marketing. Networking Abilities: Strong ability to engage with C-level executives and decision-makers. Sales & Negotiation: Proven track record of closing deals and managing high-value clients. Industry Knowledge: Understanding of IT solutions, outsourcing models, and digital marketing trends. Communication Skills: Excellent verbal and written communication skills. Tech Savvy: Proficiency in CRM tools, lead generation platforms, and digital sales strategies. ","
Posted 2 weeks ago
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