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Strategic Account Manager

Strategic Account Manager

Coursera

6 - 11 years

30 - 35 Lacs

Kolkata Mumbai New Delhi Hyderabad Pune Chennai Bengaluru

Posted:1 hour ago| Platform:

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Skills Required

Change management digital content Analytical Relationship building Management consulting Account management Product marketing Recruitment Salesforce Account planning

Work Mode

Work from Office

Job Type

Full Time

Job Description

Partner Delivery & Relationship Support

Manage day-to-day partner delivery and engagement, ensuring timely, accurate follow-up on questions, requests, and key deliverables
Build rapport with international stakeholders by understanding partner context, priorities, and success metrics
Support Senior and Principal Account Managers with account planning, QBR preparation, and regular stakeholder communications

Performance Tracking & Insight Generation

Monitor account health and performance KPIs, identifying trends and opportunities for growth
Prepare high-quality, client-facing materials reports, dashboards, presentations that highlight impact and inform decision-making
Contribute to insight-driven recommendations that improve content quality, learner engagement, and partner success

Cross-Functional Coordination

Liaise with Product, Legal, Marketing, and other internal teams to resolve partner issues and drive solutions
Ensure partner needs are prioritised and addressed across global teams and time zones
Manage internal coordination and follow-ups after QBRs, product demos, and stakeholder meetings

Strategic Support

Support onboarding, renewals, and light-touch negotiations under the guidance of Senior and Principal Account Managers
Maintain accurate documentation in Salesforce and ensure consistent partner updates
Stay aligned with Coursera s evolving product roadmap, partner strategy, and regional initiatives

Basic Qualifications:

Bachelor s degree and 6+ years of experience in account management, partner success, or client-facing roles
Proven ability to work with international stakeholders and communicate across cultures
Strong analytical, communication, and relationship-building skills
Experience managing competing priorities in a cross-functional, fast-paced environment
Willingness to work across global time zones with distributed teams; this role will primarily work across EMEA timezones
Proficiency with Salesforce, Google Workspace, and data tools such as Looker or Tableau

Preferred Qualifications

MBA or relevant master s degree
Experience in management consulting or a consulting-style role
Familiarity with edtech, SaaS platforms, or digital content businesses
Proven ability to support clients across both developed and emerging markets
Skilled at translating data into clear, compelling narratives for diverse audiences
Strong alignment with Coursera s mission to expand access to high-quality education

If this opportunity interests you, you might like these courses on Coursera:

Solving Complex Problems Specialization
Strategic Leadership and Management Specialization
Influencing: Storytelling, Change Management and Governance Specialization
Generative AI for Leaders

#LISG1

Coursera is an Equal Employment Opportunity Employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, marital status, national origin, protected veteran status, disability, or any other legally protected class.

For California Candidates, please review our CCPA Applicant Notice here.

For our Global Candidates, please review our GDPR Recruitment Notice here.

#LI-Remote

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