Store Manager

Position Overview

Milano Ice Cream Pvt Ltd is seeking a dynamic and experienced Store Manager to oversee daily operations of our retail outlet. The ideal candidate will be a results-driven professional with a passion for the food and beverage industry and exceptional leadership skills.

Key Responsibilities

Operations Management

• Oversee daily store operations ensuring smooth functioning and adherence to company standards
• Monitor inventory levels, coordinate with suppliers, and ensure optimal stock management
• Implement and maintain food safety protocols and hygiene standards as per FSSAI guidelines
• Ensure compliance with all local regulations and company policies
• Manage store opening and closing procedures

Team Leadership

• Lead, motivate, and manage a team of 10-16 employees across various shifts
• Conduct regular team meetings and training sessions to enhance performance
• Handle recruitment, onboarding, and performance evaluations of staff
• Create work schedules and ensure adequate staffing at all times
• Foster a positive work environment and resolve conflicts effectively

Customer Experience

• Ensure exceptional customer service standards are maintained consistently
• Handle customer complaints and feedback professionally
• Monitor customer satisfaction levels and implement improvement strategies
• Train staff on product knowledge and upselling techniques

Financial Management

• Achieve sales targets and maximize profitability
• Monitor daily sales reports and analyze performance metrics
• Control operational costs and minimize wastage
• Handle cash management, deposits, and financial reconciliation
• Prepare regular reports for senior management

Quality Control

• Maintain product quality standards and freshness of ice cream products
• Conduct regular quality checks and temperature monitoring
• Ensure proper storage and handling of all products
• Implement corrective measures when quality issues arise

Required Qualifications

Essential Requirements

• Minimum 3 years of Store Manager experience in the Food & Beverage Industry
• Age limit: Maximum 35 years (Male/Female candidates welcome)
• Must be based in Bangalore and available for face-to-face interviews
• Strong leadership and team management capabilities
• Excellent communication and interpersonal skills
• Proactive and dynamic approach to work
• Sharp attention to detail and organizational skills

Preferred Qualifications

• Hotel Management degree or equivalent qualification
• Experience in retail ice cream or dessert operations
• Knowledge of POS systems and inventory management software
• Basic understanding of P&L statements and financial reporting

Key Competencies

• Leadership Excellence: Ability to inspire and guide a diverse team
• Problem-Solving: Quick thinking and effective resolution of operational challenges
• Customer-Centric Approach: Commitment to delivering outstanding customer experiences
• Adaptability: Flexibility to handle changing business demands and seasonal variations
• Commercial Acumen: Understanding of retail metrics and business drivers
• Time Management: Ability to prioritize tasks and work under pressure
• Technology Proficiency: Comfortable with digital systems and reporting tools

What We Offer

• Competitive salary package
• Career growth opportunities within the organization
• Dynamic work environment in the exciting ice cream industry

Application Process

Important Note: Only candidates based in Bangalore should apply as all interviews will be conducted face-to-face. Video call interviews will not be arranged.

Interested candidates meeting the above criteria are invited to submit their updated resume.

Job Types: Full-time, Permanent

Pay: From ₹30,000.00 per month

Benefits:

• Paid time off
• Provident Fund

Application Question(s):

• Will you be able to work in a break shift ?

Experience:

• F&B Industry: 3 years (Required)

Language:

• English (Required)

Location:

• Bangalore City, Karnataka (Required)

Work Location: In person