Store Manager

• 1. Role Summary

The Store Manager is responsible for the overall performance, operations, and customer experience of a Titan retail store. This role ensures smooth day-to-day functioning, drives sales, maintains brand standards, and leads a team to deliver exceptional service aligned with Titan’s premium brand image.

2. Key ResponsibilitiesA. Sales & Business Operations

• Achieve monthly, quarterly, and annual sales targets.
• Monitor KPIs: footfall conversion, ATV, UPT, product mix, stock turns.
• Implement sales strategies and promotional activities provided by corporate/marketing teams.
• Analyze sales reports to identify improvement areas and opportunities.

B. Customer Service & Experience

• Ensure consistent delivery of the Titan customer experience.
• Handle escalated customer concerns promptly and professionally.
• Maintain product knowledge across Titan, Fastrack, and premium watch segments.
• Drive loyalty program enrollments and upsell/cross-sell opportunities.

C. Store Operations & Compliance

• Oversee daily store opening/closing procedures.
• Ensure adherence to SOPs, security protocols, and brand display guidelines.
• Manage cash handling, billing accuracy, and reconciliation.
• Coordinate visual merchandising as per Titan’s standards.

D. Inventory & Stock Management

• Maintain optimal stock levels to maximize sales and reduce shrinkage.
• Conduct GRN, stock audits, and periodic cycle counts.
• Ensure proper product handling, tagging, and storage.
• Coordinate with the warehouse and supply chain for replenishment.

E. Team Leadership & Development

• Recruit, train, and supervise store staff (sales associates, cashier, etc.).
• Conduct regular performance reviews and provide coaching.
• Schedule staff shifts and manage attendance.
• Foster a positive, customer-focused store culture.

F. Reporting & Coordination

• Prepare daily/weekly/monthly sales and operational reports.
• Communicate store performance and issues to the Area Manager.
• Implement new initiatives or policy changes as instructed by the management.

3. Skills & CompetenciesTechnical Skills

• Retail sales knowledge
• Visual merchandising
• Inventory management
• POS/Billing systems
• Basic MS Excel/reporting

Behavioral Skills

• Strong communication & interpersonal skills
• Customer service orientation
• Leadership and team management
• Problem-solving ability
• Attention to detail
• Time management

4. Educational & Experience Requirements

• Education: Graduate in any discipline (preferably Business/Retail Management).
• Experience: 3–6 years in retail; minimum 2 years in a supervisory/managerial role.
• Experience in luxury/premium watch segment or Titan brand stores is an added advantage.

5. Key Performance Indicators (KPIs)

• Sales achievement vs. target
• Customer satisfaction scores
• Conversion rate, ATV, UPT
• Shrinkage & stock accuracy
• Staff performance & retention
• Store audit score

Job Types: Full-time, Permanent

Pay: ₹22,000.00 - ₹27,000.00 per month

Benefits:

• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person