Store Manager

The Store Manager is responsible for providing world-class customer service while driving sales and building lasting relationships with our elite clientele. As a representative of our luxury brand, you will play a key role in promoting our products, exceeding sales targets, and maintaining the high standards expected of a luxury jewelry store. Also responsible for providing input and analysis to achieve the best in pushing monthly targets. Along with strong sales expertise, this position demands a deep understanding of the luxury market and excellent client service skills to cater to high-net-worth individuals.

Responsibilities

Sales Excellence:

• Drive sales and exceed sales targets
• Utilize advanced sales techniques and product knowledge to engage clients and close high-value sales.
• Identify and capitalize on opportunities for upselling and cross-selling
• Offer personalized service to clients, ensuring each client has a memorable and luxurious shopping experience.

Client Relationship Management:

• Build and maintain strong relationships with walk-in, VIP & HNI clients
• Provide personalized follow-up to clients, ensuring satisfaction and nurturing long-term loyalty.
• Manage an active client portfolio, ensuring repeat business and growing the client base through referrals and networking.
• Private viewings, bespoke consultations, exclusive home visits for VIP clients
• Relevant personal client database & network

Product Knowledge & Expertise:

• Maintain in-depth knowledge of the brand’s jewellery collections, including materials, craftsmanship, and design inspirations.
• Stay up to date with new collections, industry trends, and competitors' offerings.
• Share your knowledge with clients to educate them on the intricacies of jewelry and assist them in making informed purchasing decisions.
• Understanding of different types of gemstones, precious metals, alloys, and Cartage

Assaying and quality standards:

• Different types of components used in jewellery
• Knowledge on Import-export procedures and documentations, dues, charges, and commissions
• Knowledge on certification & compliance
• Audit procedures and requirements

Brand Representation:

• Act as a brand ambassador, upholding the brand's luxury image and high standards in customer service and presentation.
• Ensure that the store environment, visual merchandising, and product displays reflect the brand's exclusive and elegant identity.

Team Collaboration:

• Work closely with the store manager and team to achieve sales goals and ensure smooth store operations.
• Provide guidance and mentorship to junior sales staff, helping them develop their sales skills and product knowledge.
• Contribute to the team’s overall performance by sharing insights, best practices, and sales strategies.

Sales Reporting & Performance Tracking:

• Track personal sales performance and provide regular updates to management on progress toward meeting targets.
• Participate in regular sales meetings and contribute to strategy discussions for improving sales performance and client satisfaction.

Visual Merchandising:

• Responsible for the display of jewellery in the stores
• Responsible for store upkeep & maintenance only concerning the jewellery section

Qualifications

• A minimum of 8 to 10 years in luxury retail in high-end jewelry with a proven sales record and experience in client relationship management
• Expertise in high-value sales with an ability to engage and close deals with discerning clientele.
• Exceptional interpersonal and communication skills, with a polished and professional appearance.
• Strong negotiation skills and a keen eye for details.
• Knowledge of luxury jewelry products, trends, and craftsmanship.
• Ability to work in a fast-paced environment while maintaining a high level of customer service.
• Fluent in English, both written and spoken
• Passion for luxury jewelry, with a refined sense of aesthetics and appreciation for craftsmanship.
• Flexibility to work evenings, weekends, and holidays as needed in a retail setting.