Store Manager

Job Title: Store Manager

Summary:

The Store Manager is responsible for overseeing the daily operations of the store to ensure smooth functioning, high levels of customer satisfaction, and achievement of sales and profitability targets. This role involves managing staff, maintaining inventory, ensuring compliance with company policies, and promoting a positive store environment.

Key Responsibilities:

• Operations Management:
• Oversee daily store operations and ensure smooth workflow.
• Maintain store standards, cleanliness, and visual merchandising in line with company guidelines.
• Manage opening and closing procedures, cash handling, and store security.
• Sales & Customer Service:
• Achieve and exceed sales targets and KPIs.
• Deliver exceptional customer service and resolve customer complaints promptly.
• Identify opportunities to increase sales through upselling, promotions, and customer engagement.
• Team Leadership & Development:
• Recruit, train, schedule, and supervise store staff.
• Conduct regular performance reviews and provide coaching or feedback.
• Foster a positive, motivated, and results-driven team environment.
• Inventory & Stock Control:
• Monitor stock levels and coordinate inventory replenishment.
• Conduct regular stock audits and manage shrinkage.
• Ensure accurate product pricing and display.
• Financial Management:
• Prepare sales reports and analyze financial performance.
• Manage budgets, expenses, and cost control measures.
• Process payroll and track employee hours (if applicable).
• Compliance & Safety:
• Ensure compliance with company policies, labor laws, and health and safety regulations.
• Implement loss prevention strategies.

Qualifications and Skills:

• Proven experience as a Store Manager, Assistant Manager, or similar retail management role.
• Strong leadership, communication, and organizational skills.
• Excellent customer service and problem-solving abilities.
• Proficiency in MS Office or retail management software (e.g., POS systems).
• Ability to work flexible hours, including weekends and holidays.
• Diploma or bachelor’s degree in Business Administration, Retail Management, or a related field (preferred).

Key Competencies:

• Leadership and team management
• Sales and target orientation
• Decision-making and analytical thinking
• Time management and multitasking
• Adaptability and resilience

Job Type: Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person