Store Manager

About Us

Store Manager

Job Title: Store Manager – Luxury Jewellery Showroom

Key Responsibilities

1. Store Leadership & Performance

• Lead and manage all aspects of the showroom's day-to-day operations.
• Set sales targets and motivate the team to achieve and exceed goals.
• Monitor KPIs, sales reports, and team performance, providing feedback and strategic direction.
• Foster a culture of accountability, collaboration, and continuous improvement.

2. Client Experience & Relationship Management

• Uphold the highest standards of customer service and hospitality.
• Personally manage key client relationships and support VIP clientele as needed.
• Resolve client issues promptly and professionally, ensuring customer satisfaction and retention.
• Implement clientele initiatives to nurture long-term customer relationships.

3. Team Management & Development

• Recruit, train, and mentor a high-performing team of sales professionals.
• Conduct regular team meetings, one-on-ones, and performance evaluations.
• Promote a positive, respectful, and motivated work environment.
• Provide coaching and development opportunities aligned with brand values.

4. Operational Excellence

• Ensure the showroom operates in compliance with company policies and luxury retail standards.
• Oversee inventory management, stock control, and loss prevention.
• Maintain the visual merchandising standards and overall showroom aesthetics.
• Coordinate with headquarters for stock planning, marketing campaigns, and reporting requirements.

5. Sales & Product Knowledge

• Maintain expert-level knowledge of all jewellery collections, brand heritage, and craftsmanship.
• Guide the team in delivering compelling product storytelling and refined selling techniques.
• Stay informed on luxury market trends and competitor activity.

Requirements

• Minimum of 5–8 years of experience in luxury retail, with at least 3 years in a managerial role.
• Strong leadership and team management skills.
• Proven track record in achieving sales targets and delivering high-end client service.
• Excellent interpersonal, communication, and problem-solving skills.
• Fluent in English (additional languages are advantageous).
• Passion for fine jewellery, design, and luxury retail experiences.

If interested, you can share your CV on hr@cheddajewellers.co.in