Store Manager

Location : Bangalore Reporting To: Cluster Manager / City Manager Experience Required: Minimum 3 years as a Store Manager About Aramya Our vision is to build some of the world’s most loved fashion and lifestyle brands — and enable people to express themselves.With a fast-moving team driven by creativity, technology, and customer obsession, we’re building a movement that celebrates every woman’s unique journey.We’re well funded, with $12M raised from marquee investors like Accel, Z47, and industry veterans.Our first brand, Aramya, launched in 2024, achieved ₹40 Cr in revenue in its very first year, powered by a proprietary supply chain, in-house manufacturing, and data-led design. Today, we’re operating at a ₹120 Cr ARR and scaling fast.As we expand across India, launch new stores, and roll out fresh collections weekly, we’re reimagining what modern ethnic wear can look and feel like — inclusive, comfortable, stylish, and accessible. About the Role: We are looking for a highly responsible and driven Store Manager to lead one of our fashion retail stores. This person should have strong ownership, great people skills, and the ability to manage day-to-day operations while delivering exceptional customer service. You’ll play a key role in driving sales, managing stock, training your team, and maintaining store standards. The role requires someone who thrives in a fast-paced, ever-evolving start-up environment. Key Responsibilities (KRAs): ● Maintain stock levels above 95% availability and limit discrepancies to less than 1%. ● Lead the team in achieving daily and monthly sales targets, AOV, UPT, and NPS goals. ● Maintain store appearance: clean, organized, steam-ironed garments, functioning trial rooms, etc. ● Ensure all staff are in uniform, well-groomed, and wearing name badges. ● Conduct daily morning and closing huddles to track performance and motivate the team. ● Plan staff rotation and weekly offs carefully, ensuring operational balance. ● Refresh stock regularly and ensure timely scanning and display. ● Resolve customer and employee issues calmly and professionally. ● Ensure mystery audit scores are above 80% (especially in Q2). ● Limit team attrition to below 15% annually by fostering a positive work culture. ● Create a roster that aligns with team strengths (e.g., don’t schedule SM and biller off on the same day). ● Report and escalate any maintenance or operational issues proactively. ● Train and develop the team regularly based on individual strengths and weaknesses. Key Competencies: ● Excellent customer service and communication skills ● Strong leadership and team management ● Problem-solving and decision-making ability ● High level of ownership and accountability ● Familiar with Point of Sale (POS) systems ● Can multitask and adapt quickly to new changes ● Presentable with a professional appearance Key Performance Indicators (KPIs): ● NPS (Net Promoter Score) ● Sales Achievement – Daily and Monthly ● Stock Availability – 95%+ ● Mystery Audit Score – 80%+ ● Team Retention – Below 15% attrition annually Growth Path: 1. Store Manager 2. Cluster Manager (managing multiple stores) 3. City Manager 4. Area Manager 5. Regional Head 6. India Head