Store Manager

Role & responsibilities

Operational Management

• Oversee the day-to-day operations of the branch and ensure smooth Functioning.
• Opening the strong room by sharp 9.05 A.M.
• Manage inventory, stock levels, download the stock report and ensure proper

display of jewelry.

• Update the staff attendance report in DC Core WhatsApp team.
• Reserve the minimum cash and ensure the excess cash to be deposited to the

respective branch current account.

Customer Service

• Maintain high standards of customer service and satisfaction.
• Handle customer bargaining queries, complaints, and resolve issues promptly.
• Train and motivate staff to deliver excellent customer service.

Sales and Marketing

• Drive Sales and Marketing initiatives to achieve targets and maximize revenue.
• Plan and execute promotional activities and events, Mela to drive sales.
• Propose innovative idea to increase market share.
• Maintain Outstanding store condition and visual merchandising standards.
• Build and maintain strong relationships with existing customers through regular

communication, feedback collection and personalized interactions.

• Gather and analyze customer feedback to identify areas for improvement and

opportunities to enhance the customer delighted experience.

• Plan and execute retention campaigns aimed at reducing churn, increasing

customer satisfaction, and maximizing customer lifetime value.

• Prepare marketing calendar for the month and type of activity based on the

branch catchment area.

• Utilize market research and data analysis to identify potential customer

segments and opportunities for increasing branch revenue growth.

• Generate leads through targeted campaigns, outreach efforts, and networking

activities to increase New Customer Acquisition.

• Oversee the branch's social media presence across platforms such as Google

Reviews, Facebook, and Instagram to increase the branch and brand visibility.

Team Management

• Lead and manage a team of sales associates, administrative staff, and support

personnel. Provide guidance, training, and motivation to ensure high performance and

productivity levels.

• Recruit, train and supervise branch staff.
• Review sales executive performance providing specific feedback on their

performance.

• Highlight notable achievements and contributions on the previous day made by

each sales executive.

• Identify and commend each sales executive strengths and their positive

attributes.

• Address the areas where sales executive can improve.
• Provide guidance and support to improve their area.

Financial Management

• Manage the branch budget effectively, controlling expenses while maximizing

profitability.

• Monitor branch expenses and budgets.
• Analyze financial reports and take corrective actions as needed.

Safety and Security

• Ensure compliance with all relevant regulations and company policies regarding

safety, security, and legal requirements. Implement security measures to safeguard

assets and prevent theft or loss.

• Maintain a safe and secure environment for staff and customers.
• Implement security measures to prevent theft and ensure the safety of assets.

Preferred candidate profile

• Minimum Experience

  :

  5 years

  in

  retail store operations

  , with

  2+ years in a leadership role

  .

• Maximum Experience

  :

  12 to 15 years

  , ideally in a

  multi-brand jewelry retail chain or premium luxury retail

  .
• Should have handled

  sales targets

  ,

  inventory

  , and

  staff supervision

  .
• Strong advantage if experienced in managing

  promotions/melas

  ,

  customer retention programs

  , and

  POS/ERP systems

  .