Store Manager

As a Store Manager, your role involves managing the Store P&L and driving sales through efficient store operations and exceptional customer service delivery. Your main responsibilities include: - Setting store sales plans and quotas aligned with business objectives. - Maintaining Gross Margin, SOH, Segment & Brand mix, Discount management, and other metrics as per business strategy. - Implementing production, productivity, quality, and customer service standards. - Recommending product lines and ensuring an appropriate merchandise mix. - Driving sales, margin, shrink control, inventory management, and cost optimization. - Managing commercials and statutory compliance. - Managing performance and fostering teamwork among store staff. - Identifying and developing talent for critical positions. - Addressing customer feedback to improve service and processes. - Staying updated on competition and managing customer escalations. - Driving local events and promotions as per the marketing calendar. - Promoting a "Customer Obsessed Culture" to prioritize customer centricity. Key Performance Indicators for this role include: - Gross Margin, SOH Segment & Brand mix - Discount Management - Brand share - Finance - Paper/card VM Implementation - Achieving Nos- TGT Vs Ach, RCP, Attachment, EOL - Customer Experience - VOC - Participation, score, SQA, complaints, Loyalty cards - People Management - Business Acumen - profitability, Competition - Jio Business - Activations, Recharges, CAF Rejections Your job requirements include the following functional competencies: - Operational Effectiveness - Finance Management - Analysis and Problem Solving - Results Orientation Additionally, you are expected to demonstrate the following behavioral competencies: - Self-Development - Emotional Intelligence - Customer Service Orientation - People Management - Communication - Teamwork and Collaboration Your education qualifications should be Graduation/Post Graduation.,