197 Customer Centricity Jobs

As a Key Account Manager E-commerce at Godrej Consumer Products Limited, your role will involve managing relationships with leading online retailers and driving business growth. Your responsibilities will include: - Joint Business Planning (JBP): - Act as the main point of contact for commercial discussions, negotiations, and issue resolutions - Build and execute annual business plans with e-commerce partners aligned to revenue and volume goals - Collaborate with platform teams to improve product assortment and visibility - Sales Management & Forecasting: - Monitor and deliver monthly sales targets across value and volume - Ensure accurate forecasting in coordination with internal supply and...

Role Overview: As a Territory Sales Manager, your main objective is to lead generation, demonstrate good interpersonal and communication skills, liaise with other functions, manage dealership relationships, and support Business Development Managers in their daily functions. Key Responsibilities: - Lead generation: - Ensure necessary leads are generated through Business Development Managers and channel partners/open market - Customer relationship management: - Develop and maintain relationships with existing and potential customers - Educate customers with information to enhance their understanding of issues and capabilities - Provide assistance to customers in a positive manner beyond day-to...

Role Overview: As a Customer Service Executive at the Loan Center, your primary responsibility will be to assist the company in addressing the needs of customers, partners, and other stakeholders by providing query resolution and acting as brand ambassadors. Your role is crucial in ensuring excellent customer service and promoting customer centricity within the organization to drive organic growth and enhance service quality. Key Responsibilities: - Provide excellent customer service by resolving queries and issues promptly, taking ownership of customer problems, and ensuring their resolution. - Promote customer centricity by engaging with customers, enhancing their service experience, and i...

Role Overview: As a Territory Sales Manager, your main objective is to lead generation, possess good interpersonal and communication skills, liaise with other functions, manage dealerships, and assist Business Development Managers in their day-to-day functions. Key Responsibilities: - Lead generation: - Ensure necessary leads are generated through Business Development Managers (BDMs) and channel partners/open market - Customer relationship management: - Develop and maintain relationships with existing and potential customers - Educate customers with information to enhance their understanding of issues and capabilities - Provide assistance to customers in a positive manner beyond regular work...

Role Overview: As a Branch Sales Manager in the Retail Banking unit, your main responsibility will be to scale up and grow the customer base for the branch. You will need to develop constructive relationships with customers and work closely with them to increase the volume of business across different geographies. It is crucial to establish a strong foundation with customers as their preferred financial partner. Your role will directly impact the revenue and P&L for the branch. Key Responsibilities: - Drive below the line activities in the assigned catchment to acquire new customers - Ensure Sales process adherence and desired productivity of Sales Officers - Manage, mentor, and motivate the...

As a Territory Sales Manager, your role involves various key responsibilities and qualifications: **Role Overview:** You are responsible for lead generation, demonstrating good interpersonal and communication skills, liaising with other functions, managing dealerships, and supporting Business Development Managers in their daily functions. **Key Responsibilities:** - Lead generation: - Ensure necessary leads are generated through BDMs and channel partners/open market - Customer relationship management: - Develop and maintain relationships with existing and potential customers - Educate customers with information to enhance their understanding of issues and capabilities - Assist customers in a...

As a Manager - Quality Data Annotation at HCLTech, your role will involve undertaking service assurance initiatives to maintain a high level of support service quality across various projects. You will lead independent service assurance projects or collaborate with clients to continuously improve the quality of output. It is essential for you to have a total of 5+ years of experience in Quality Management with at least 2+ years specifically in the Data Annotation space. Your responsibilities will include: - Designing and deploying a Service Quality framework to enhance process efficiency, improve quality, and predict Operations Health - Understanding, defining, and monitoring business indica...

As a Customer Experience Manager at AGRIM, you will play a crucial role in leading the Customer Experience agenda, acting as the voice of the customer within the organization and ensuring that every decision, process, and product reflects customer-first thinking. **Key Responsibilities:** - **Customer Experience Ownership** - Be the advocate for customers within AGRIM, making sure that Customer Experience is at the core of decision-making. - Lead the Customer Experience charter by consistently identifying, prioritizing, and resolving key customer pain points. - **Metric Accountability** - Take ownership of critical Customer Impacting KPIs such as Net Promoter Score (NPS), Customer Support CS...

The job involves tasks related to the installation and commissioning of products following scheduled appointments and guidelines. You will be responsible for demonstrating and clearly explaining the advantages of HSI PPP to customers. Additionally, you will provide support to customers for any upgrade solutions needed in Home and Security, as well as troubleshoot any issues faced by customers at their premises. The ideal candidate should have an ITI qualification or be pursuing ITI, with 0 to 2 years of experience. Key skills and competencies required for this role include the ability to understand and explain problems along with solutions, good communication skills, the ability to manage re...

Job Description - Associate Agency Development Manager Job Summary: Responsible for . Agent Recruitment . Agent Development . Meet Business targets . Customer Centricity Key Responsibilities: Agent Recruitment . Develop various sources of agent hiring & build a team of agent & agent pipe line. . Conduct activity to enhance existing agent footfall to generate fresh referral for new agent hiring . Implementation of MLI GOLD process and adhere to the business norms . Follow agent 9 pointer hiring mechanism & other hiring norms Agent Development . Ensure product knowledge by MLI ways of training . Field demonstration (FOD's) . Development of agent prospecting habits, calling habits and work habi...

Job Description - Associate Agency Development Manager Job Summary: Responsible for . Agent Recruitment . Agent Development . Meet Business targets . Customer Centricity Key Responsibilities: Agent Recruitment . Develop various sources of agent hiring & build a team of agent &agent pipe line. . Conduct activity to enhance existing agent footfall to generate fresh referral for newagenthiring . Implementation of MLI GOLD process and adhere to the business norms . Follow agent 9 pointer hiring mechanism & other hiring norms Agent Development . Ensure product knowledge by MLI ways of training . Field demonstration (FOD's) . Development of agent prospecting habits, calling habits and work habits....

Job Description Job Code: Position AADM Reporting To Sr. Associate Partner Mgt / Partner Department Agency Function Agency Sales Location Band 5A About Max Life Insurance: 'Max Life Insurance, one of the leading non-bank promoted private life insurers, is a joint venture between Max Financial Services Ltd. and Mitsui Sumitomo Insurance Co. Ltd. Max Financial Services Ltd. is part of the Max Group, which is a leading Indian multi-business corporation, while Mitsui Sumitomo Insurance is a member of the MS&AD Insurance Group, which is amongst the leading insurers in the world. Max Life Insurance offers comprehensive long term savings, protection and retirement solutions through its high quality...

Job Description Job Title Center Manager Location Branch Name (as per requirement) Department Bancassurance Function Bancassurance YBL - Sales Reporting to Regional Manager Band 4 Function Summary The Bancassurance Department within Axis Max Life Insurance plays a critical role in driving the distribution of life insurance products through our strategic partnership with Yes Bank. This department leverages Yes Bank's existing customer base and infrastructure to offer insurance solutions. Bancassurance Department serves as a bridge between Axis Max Life Insurance Company and Yes Bank, ensuring that insurance products are effectively marketed and sold to a wide customer base, while maintaining ...

Job Description - Associate Agency Development Manager Job Summary: Responsible for . Agent Recruitment . Agent Development . Meet Business targets . Customer Centricity Key Responsibilities: Agent Recruitment . Develop various sources of agent hiring & build a team of agent & agent pipe line. . Conduct activity to enhance existing agent footfall to generate fresh referral for new agent hiring . Implementation of MLI GOLD process and adhere to the business norms . Follow agent 9 pointer hiring mechanism & other hiring norms Agent Development . Ensure product knowledge by MLI ways of training . Field demonstration (FOD's) . Development of agent prospecting habits, calling habits and work habi...

Job Description - Associate Agency Development Manager Job Summary: Responsible for . Agent Recruitment . Agent Development . Meet Business targets . Customer Centricity Key Responsibilities: Agent Recruitment . Develop various sources of agent hiring & build a team of agent & agent pipe line. . Conduct activity to enhance existing agent footfall to generate fresh referral for new agent hiring . Implementation of MLI GOLD process and adhere to the business norms . Follow agent 9 pointer hiring mechanism & other hiring norms Agent Development . Ensure product knowledge by MLI ways of training . Field demonstration (FOD's) . Development of agent prospecting habits, calling habits and work habi...

As a Territory Manager for Personal Loans, your primary responsibility will be to support customers, partners, and stakeholders by resolving queries and representing the company as a brand ambassador. You will play a crucial role in enhancing customer service, promoting customer-centricity, and driving organic growth within the organization. Your dedication to customer satisfaction will be key in establishing a positive service experience and fostering customer engagement. In this role, you will take charge of customer issues, ensuring they are effectively addressed and resolved. By setting a clear mission to improve service quality, you will implement strategies that align with industry bes...

As a Supply Chain Manager for a large global business unit, you will be responsible for managing a broad range of moderately complex supply chain processes. Your role will involve enhancing current business processes and performance metrics by leading regional and global business unit planning teams, identifying opportunities to streamline and optimize operational processes, contributing to special projects, and communicating requirements to the global business unit planning teams. You will be required to manage various supply chain processes such as inventory analysis and planning, demand management, logistics management, and import/export operations for a large global business unit. Indepe...

The role you are applying for involves managing the order entry process, maintaining customer records and CRM data, and assisting with sales forecasting. You will be responsible for monitoring inventory, identifying process improvements, and providing support to the sales team. Your role will also involve facilitating communication with internal and external stakeholders throughout the sales cycle while addressing and integrating customer feedback. Your responsibilities will include managing the order entry process to ensure accuracy and collaborating with various departments to fulfill customer orders. You will be updating customer records and sales-related information in the CRM system, pr...

The Service Delivery Manager will be responsible for overseeing the delivery of high-quality services to clients, ensuring compliance with SLAs and client expectations. Key responsibilities include managing service teams, resolving customer issues, and continuously improving service delivery processes. Strong leadership, problem-solving, and communication skills are required, along with a customer-centric approach to service management.

The Service Delivery Manager will be responsible for overseeing the delivery of high-quality services to clients, ensuring compliance with SLAs and client expectations. Key responsibilities include managing service teams, resolving customer issues, and continuously improving service delivery processes. Strong leadership, problem-solving, and communication skills are required, along with a customer-centric approach to service management.

The Service Delivery Manager will be responsible for overseeing the delivery of high-quality services to clients, ensuring compliance with SLAs and client expectations. Key responsibilities include managing service teams, resolving customer issues, and continuously improving service delivery processes. Strong leadership, problem-solving, and communication skills are required, along with a customer-centric approach to service management.

The Service Delivery Manager will be responsible for overseeing the delivery of high-quality services to clients, ensuring compliance with SLAs and client expectations. Key responsibilities include managing service teams, resolving customer issues, and continuously improving service delivery processes. Strong leadership, problem-solving, and communication skills are required, along with a customer-centric approach to service management.

You will be responsible for leading and driving Delivery Excellence activities in the Chennai location. Your main role will involve guiding senior team members on a day-to-day basis to help achieve high standards of Customer Centricity & Delivery Excellence. It is important to foster a culture of Faster, Better, Value for Money in execution and facilitate Customer Satisfaction improvement efforts. Additionally, you will need to enable rigor in Delivery Governance. Your contribution will be crucial in bridging the gaps on QMS definition and implementation aspects. To excel in this role, you should possess excellent communication skills and stakeholder management abilities. Your effective comm...

Job Description - Associate Agency Development Manager Job Summary: Responsible for . Agent Recruitment . Agent Development . Meet Business targets . Customer Centricity Key Responsibilities: Agent Recruitment . Develop various sources of agent hiring & build a team of agent &agent pipe line. . Conduct activity to enhance existing agent footfall to generate fresh referral for newagenthiring . Implementation of MLI GOLD process and adhere to the business norms . Follow agent 9 pointer hiring mechanism & other hiring norms Agent Development . Ensure product knowledge by MLI ways of training . Field demonstration (FOD's) . Development of agent prospecting habits, calling habits and work habits....

As a Campaign Operator specialized in Salesforce Marketing Cloud, you will play a crucial role in transforming Martech stack operations, establishing innovative practices, and expanding operations to diverse markets. Your responsibilities will include designing, configuring, and implementing Marketing Automation studio solutions utilizing the Salesforce Marketing Cloud (SFMC) Platform, encompassing email campaigns, Journey Builder, Cloud Pages, SMS, and push notification campaigns. Your expertise in data modelling, integration architectures, and data governance processes will be pivotal in collaborating with team members to ensure seamless campaign execution from initial requirements to conf...