298 Customer Centricity Jobs

As a Sales Manager at our company, you will be responsible for driving the dealer sales team in the specified territory for a particular product line. Your main goal will be to ensure volume sales and market share growth in that territory. To achieve this, you will need to drive sales volume and market share by enhancing customer engagement within the assigned territory while adhering to company policies and the code of conduct. Key Responsibilities: - Drive the dealer sales team in the specified territory for a particular product line - Ensure volume sales and market share growth in the assigned territory - Enhance customer engagement within the territory - Adhere to company policies and co...

As an experienced candidate with a strong background in IT Operations Management, IT Service Management, and behavioral aptitude, you will play a crucial role in ensuring operational efficiency and customer satisfaction. Your qualifications include a degree in Any Graduate and a certification in ITIL Intermediate Certificate. Key Responsibilities: - Define business/operations specific process workflow to simplify understanding and execution. - Drive goals aligned with customer Critical To Quality (CTQs). - Address failure modes by adjusting service operation procedures or people skills, and implement corrective measures. - Conduct audits in accordance with Incident Management (IM) definition...

Role Overview: As the Customer Experience Program Manager at Honeywell Thermal Solutions, based in Hyderabad, India, you will be responsible for supporting customer experience programs for the technical delivery of service revenue programs utilizing the IIoT platform TIQ. Reporting to the Technology Leader for Thermal Solutions, you will collaborate closely with the sales team and offering manager for TIQ to establish customer programs. Your role will involve acting as the interface between the customer's project contacts and the Honeywell team for service fulfillment, ensuring standardized and scalable processes are in place. Additionally, you will support the development of the service ful...

Job Description Job Title Associate Sales Manager Location Branch Name (as per requirement) Department Bancassurance Function Bancassurance YBL - Sales Reporting to Center Manager Band 5A Function Summary The Bancassurance Department within Axis Max Life Insurance plays a critical role in driving the distribution of life insurance products through our strategic partnership with Yes Bank. This department leverages Yes Bank's existing customer base and infrastructure to offer insurance solutions. Bancassurance Department serves as a bridge between Axis Max Life Insurance Company and Yes Bank, ensuring that insurance products are effectively marketed and sold to a wide customer base, while main...

As an Adobe AEM Technical Lead, you will play a significant role in all phases of the software development lifecycle for applications developed for clients. This includes estimating, technical design, implementation, documentation, testing, deployment, and support. Your collaborative work with solution architects and developers will involve interpreting wireframes and creative designs to functional requirements and technical designs. **Key Responsibilities** - Proven experience in defining requirements, developing solution alternatives, and estimates - Translating clients" business requirements into specific systems, applications, or process designs - Proficiency in the modern JavaScript sta...

You will be joining Lauritz Knudsen Electrical & Automation (A unit of Schneider Electric India Pvt. Ltd.) as a General Manager - Customer Experience Management based in Mumbai / Navi Mumbai. With 12 to 17 years of experience and a B.E / B.Tech degree in Mechanical, Electrical, or Production Engineering, you will play a crucial role in driving customer centricity and enhancing the overall customer experience. **Key Responsibilities:** - Act as the Customer Experience advocate and champion Customer Centricity across the Business. - Measure and enhance Customer Experience in alignment with Business priorities. - Define improvement action plans and priorities in collaboration with Business stak...

Role Overview: As a Senior Automation Specialist at PhonePe Group, you will play a crucial role in ensuring minimal manual interventions while focusing on enhancing customer satisfaction. Your responsibilities will involve owning final delivery, successful execution of sprints, and shouldering critical engineering tasks. Your main goal will be to increase the Automation percentage while maintaining key performance indicators like CSAT, Contact to transaction Ratio, and Average Interaction per manual ticket. Key Responsibilities: - Take ownership of final delivery and ensure successful execution of sprints by handling critical engineering responsibilities. - Work towards increasing the Automa...

As a Sales Manager at the organization, your role involves leading and managing a team of senior individual contributors and managers to achieve revenue and margin goals. Utilizing your domain knowledge, you will develop business strategies and ensure client concerns are addressed to foster strong relationships. Your responsibilities include: - Providing guidance, coaching, and support to individual contributors and managers for their development and the overall effectiveness of sales efforts. - Developing targeted business plans and strategies to achieve margin and sales goals effectively. - Establishing professional relationships with key client executives to drive ongoing profitable reven...

You will be responsible for managing business requirements through new product introduction following Gen3 NPI process. Your key responsibilities will include: - Anticipating, understanding, and focusing efforts on meeting the customer (stakeholders) needs or expectations - Recognizing continuous development is essential for success and taking steps to develop self and helping others to excel - Translating strategy into action and execution - Encouraging and following ethical standards - Recognizing the need for change, initiating and adapting to change - Inspiring teams and individuals You are required to have a BE/B Tech degree in Mechanical or Electronics & Telecommunications. Additionall...

You will be responsible for spearheading the testing and commissioning activities for various projects, ensuring adherence to the highest industry standards and client specifications. Your role will involve developing and implementing comprehensive testing procedures and protocols, meticulously documenting each stage of the commissioning process. Collaboration with cross-functional teams, including project management, engineering, procurement, and site teams, will be crucial to ensure seamless project execution. You will champion safety and quality throughout all testing and commissioning operations, fostering a culture of excellence and adherence to KEC's stringent HSE guidelines. Additiona...

Role Overview: PharmaACE is a growing Global Life-Sciences Consulting Firm that provides advisory, consulting, analytics, and Business Solutions using worldwide delivery models for a wide range of clients in the pharmaceutical and biotechnology industries. As an Engagement Manager (Strategy Consulting) at PharmaACE, you will lead multiple end-to-end consulting engagements focused on the life sciences sector, partnering with senior executives to develop data-driven strategies and deliver high-impact insights for client growth and market leadership. Key Responsibilities: - Act as the central point of contact for client engagements with pharma companies, managing client relationships and ensuri...

As a Supply Chain Manager at Pristine Ingredients (PIPL) in the Bakery (BK01) business group, your role involves overseeing supply planning, purchase order execution, and inventory management for multiple plant sites producing finished food products for industrial/retail sales in India and overseas. Your responsibilities include: - **Supply Planning:** - Undertaking monthly supply planning (MRP) for raw and packaging materials based on material forecasts, opening stock, open orders, and shipments in the pipeline. - Maintaining item-wise and vendor-wise database of key aspects. - **Inventory Management:** - Maintaining optimal inventory levels to manage working capital requirements and minimi...

JOB DESCRIPTION Job Title: Associate Agency Development Manager Department : Agency Band :5A Reporting To : Sr. Associate Partner Mgt / Office Head Supervising : Agent Advisors Location : Agency Office Job Summary : Responsible for Agent Recruitment Agent Development Meet Business targets Customer Centricity Key Responsibilities: Agent Recruitment Develop various sources of agent hiring & build a team of agent & agent pipe line. Conduct activity to enhance existing agent footfall to generate fresh referral for new agent hiring Implementation of MNYL GOLD process and adhere to the business norms Follow agent 9 pointer hiring mechanism & other hiring norms Agent Development Ensure product know...

Key Responsibilities 1. Relationship Management & Business Development Build, nurture, and strengthen relationships with key decision-makers in NBFCs and banks. Collaborate with Alliances Team, Project Management Team for activating new partnerships deliver on business plan through new partnerships. Manage the complexity of Open Architecture within key partnerships listed above to ensure that Axis Max Life maintains dominant counter share. Drive sales team to counter stiff competition in open-architecture scenario through innovation, change management, digitalization & strategic initiatives. Deepening within Existing Partnerships / Increasing Share of Wallet by constantly identifying new bus...

Job Description TGS responsibility from defined key users (predominantlyconstruction, wood working, metal fabrication and assembly users) for all BU's. Support user retention and conversion from competition to Bosch bybuilding up a close user relationship Provide appropriate solutions to end users, customers & team. Establish key (new) products in his area. Visit users in industrial clusters, conduct regular trials, organize user meets, safety trainings and service trainings. Spare Part Planning (Forecasting & Pricing) Expanding the Workshop operation (network) & generating new business leads Perform demonstrations, safety seminars, service campaigns for end users. Signing up rate contracts ...

Job Title Center Manager Location Branch Name (as per requirement) Department Bancassurance Function Bancassurance YBL - Sales Reporting to Regional Manager Band 4 Function Summary The Bancassurance Department within Axis Max Life Insurance plays a critical role in driving the distribution of life insurance products through our strategic partnership with Yes Bank. This department leverages Yes Bank's existing customer base and infrastructure to offer insurance solutions. Bancassurance Department serves as a bridge between Axis Max Life Insurance Company and Yes Bank, ensuring that insurance products are effectively marketed and sold to a wide customer base, while maintaining high standards o...

Key Responsibilities Establishing & strengthening relationship with branch manager & staff to gain leads from them. Involvement in work site activities (putting up stalls and making presentations in corporate. Closing sale and following up on issuance. Increasing bank's customer awareness about Life Insurance solutions and achieve the targeted penetration on cross sell within the branch's customer base. Drive effectively the Reward and recognition programs launched for the bank staff. Train the bank staff regularly on concepts in life insurance and new product introductions. Key skills required Communication skills Strategic thinking Product Knowledge Problem solving Time management Customer...

Candidate must be fluent in reading, writing and speaking English. Ability to communicate effectively with End Customers, Field Technicians and Personnel from other parts of the business. Possess effective problem-solving skills and have the ability to deliver timely resolution. Candidate needs to be Customer centric and should be committed to improve Customer experience. Ability to work under pressure and handle difficult Customers. ? Strong listening skills, being able to listen effectively and understand customer's issues. Should be open to working in Shifts, Weekends and also participate in voluntary Overtime if there is a Business need. Should be a Team Player and contribute to Team's s...

Job Description: As a Technical Support Specialist at our company, you will be responsible for providing second line support for IT technical activities. Your key responsibilities will include: - Logging and keeping records of customer/employee queries and advising on solutions as per the standard operating procedures - Testing and fixing faulty equipment to ensure smooth operations - Proactively monitoring customer networks using appropriate tools and responding to alarms within the agreed service level agreements (SLA) - Providing L1 support for all application-related issues to ensure seamless user experience Qualification Required: - Education: Any Graduate - Certification: Any IT certif...

As a Lead Engineer at TVS Motor Company, you will play a crucial role in the new engine design and development activities. Your expertise will be essential in ensuring the successful creation of innovative and sustainable products of the highest quality. **Key Responsibilities:** - Ability to do CAD layout review and conduct design review & arrive solutions - Resolve engineering issues & utilize DFMEA tools and Problem-solving tools - Exposure to engine calibration - Hands-on experience in engine calculations - Utilize manufacturing knowledge to choose the right process for design - Collaborate with suppliers and develop technology or features for the new engine **Qualifications Required:** ...

As a professional in this role, you will be responsible for fostering exceptional customer satisfaction through ownership of operational relationships, managing risks, and driving SLA delivery. Your leadership will be vital in solving complex issues, contributing to strategic growth, and ensuring seamless service delivery. You will proactively manage issues that could impact service delivery, identify and drive transformation optimization, and oversee scope, resources, cost of delivery, and coordination. Your key responsibilities will include: - Developing and nurturing excellent customer satisfaction by owning operational relationships and understanding local requirements for strategic cont...

As a Sales Manager at the company, your role involves developing and maintaining strategic long-term relationships with high volume customers to achieve organic growth and company objectives. You will be responsible for identifying new business development opportunities, researching customer needs, and suggesting suitable solutions from our offerings at Home and Hospitality. Your duties will include communicating new product developments to clients, collecting feedback, and ensuring a sufficient sales funnel to meet sales goals. Key responsibilities include: - Researching key customer wants and needs - Communicating new product developments and collecting feedback - Ensuring sales funnel ade...

Job Description Job Code: Position AADM (Associate Agency Development Manager) Reporting To Sr. Associate Partner Mgt / Partner - OH Department Agency Function Agency Sales Location Band 5A (Assistant Manager) About Max Life Insurance: Max Life Insurance Company Limited is an Indian life insurance company headquartered at New Delhi, and the largest non-bank private-sector life insurer in India. It is an 80:20 joint venture between Max Financial Services and Axis Bank. The company is a subsidiary of the publicly-listed Max Financial Services. Proud to be in the Top 30 on the 100 Best companies to work for in India list 2024. Why Choose Max Life More than a decade of securing Future Highest ev...

..Preparing pre-sales proposals for prospective clients ..Delivering inspiring sales presentations ..Handling objections and resolving member/ customer conflicts by ..constantly connecting with them through member meetings

As a Strategic Account Manager, you will play a crucial role in identifying and executing opportunities for substantial revenue growth within key accounts, significantly influencing the organization's financial success. You will be responsible for managing strategic accounts, building strong client relationships, and achieving sales quotas. Collaboration with global teams and implementation of pipeline management practices to drive growth opportunities will also be a key part of your role. Key Responsibilities: - Build strong relationships with clients, understand their business goals and objectives, match them with organization capabilities, and select appropriate supply chain options; revi...