Store Manager

Greetings from 3G HR Services!!! We are hiring for "Store Manager" Job Description : Experience: 5–9 years in premium/luxury retail; 2+ years leading a store/team Qualification: Any Graduate Salary: 40 - 60 K Location: Richmond Town, Bangalore Timings: 10am to 7pm 6 Days of Working We are looking for those who collaborate thoughtfully, and care deeply about the details. Excellence isn’t a claim. It’s a commitment, reflected in how we speak, create, and deliver every day. You’ll own the business, people, and experience by leading a high-performing team, delivering consistently elegant customer journeys, protecting inventory and process integrity, and turning walk-ins into lifelong clients. You’ll partner closely with merchandising, operations, HR, and marketing to keep the floor sharp, the back-end tight, and the numbers on plan. Key Responsibilities ● Drive daily/weekly sales rhythms: floor coverage, live targets, pipeline reviews, and end-of-day huddles. ● Lead clienteling: appointments, follow-ups, wish-lists, gifting guidance, and after-care coordination. ● Orchestrate premium journeys: greetings, discovery, try-ons, storytelling, custom requests, and secure handovers. ● Partner with marketing on local activations (hotel concierge invites, private viewings, trunk shows). ● Hire with HR; set goals, rosters, and incentives; run coaching and performance reviews. ● Conduct daily briefs (new arrivals, hero SKUs, talking points) and weekly training (product, process, soft skills). ● Model 5Cs: Clarity, Creativity, Commitment, Curiosity, Character. ● Own opening/closing checklists, cash/POS settlement, bills, exchanges/buybacks, and warranty flows. ● Run inventory controls: GRN/RTV, daily counts, cycle counts, audits, shrinkage investigations. ● Maintain VM standards: display plans, ticketing, cleanliness, lighting, and security protocols. ● Ensure adherence to all SOPs (including Try-at-Home, repairs, logistics) and statutory norms. ● Track sell-through; identify fast/slow movers; request replenishment and size/stone mix adjustments. ● Provide structured feedback to design/merch teams on trends, sizes, price bands, and customer asks. ● Maintain accurate entries across POS/ERP/CRM; ensure document hygiene and version control. ● Publish daily/weekly MIS to leadership (sales funnel, ASP, conversion, category mix, top SKUs, client notes). Requirements ● 5–9 years in premium/luxury retail (fine jewellery, watches, fashion, or allied); 2+ years leading a store. ● Proven record of hitting targets while elevating service standards. ● Strong clienteling and communication skills; comfortable with private appointments and high-value sales. ● Operational discipline: cash controls, audits, SOP adherence, roster planning, and vendor coordination. ● Tools: POS & CRM, ERP (e.g., Synergics), spreadsheets/Google Workspace, WhatsApp Business etiquette. ● Languages: Fluent English; regional language a plus Kannada for BLR & Hindi preferred). ● Weekend/holiday availability; ability to lift and manage inventory displays when needed. What You’ll Gain ● The opportunity to represent a category-defining jewellery brand at a senior customer-facing level ● Competitive salary, sales incentives, and milestone bonuses for high performance ● Mentorship and leadership development across retail, product, and experience ● Access to ongoing training in luxury selling, clienteling, and jewellery education ● A workplace where trust, performance, and intentionality are core to growth