Staffing Operations Manager

About the Role:

Staffing Operations Manager

Key Responsibilities:

Operations Management

• Oversee and streamline end-to-end staffing operations across verticals and geographies (primarily US).
• Implement effective recruitment processes, compliance procedures, and quality standards.
• Monitor performance metrics (KPIs/SLAs) and implement continuous improvement strategies.
• Coordinate between recruiting teams, account managers, and leadership to align on goals and delivery timelines.

Recruitment & Talent Acquisition

• Act as a senior recruiter for high-impact roles when needed—especially for critical, niche, or executive-level positions.
• Provide mentorship and training to the recruiting team on sourcing strategies, ATS usage, client interaction, and closing techniques.
• Ensure candidate pipeline quality and reduce time-to-fill for key roles.

Business Development & Client Management

• Identify new business opportunities, nurture client relationships, and convert leads into long-term clients.
• Lead proposal development, contract negotiations, and pricing strategies.
• Grow key accounts by offering tailored staffing solutions, forecasting hiring trends, and ensuring delivery satisfaction.
• Represent the company at industry events, conferences, and client meetings.

Team Leadership & Strategy

• Develop hiring and scaling strategies to support client demand and internal growth.
• Hire, train, and manage a high-performing team of recruiters, sourcers, and account executives.
• Report directly to executive leadership and contribute to quarterly and annual planning.
• Drive adoption of technology tools, automation, and performance dashboards.

Required Qualifications:

• 15+ years of experience in US Staffing

  , with progressive responsibilities across recruiting, operations, and business development.

• Minimum 5 years

  of experience as a

  Business Development Manager

  with proven client acquisition and account growth achievements.
• Demonstrated success as an

  independent recruiter

  (hands-on recruiting experience a must).
• Deep understanding of US labor market, visa processes (H1B, GC, etc.), tax terms (W2, C2C, 1099), and compliance norms.
• Strong experience with ATS systems (e.g., Bullhorn, JobDiva, CEIPAL) and sourcing tools (e.g., LinkedIn Recruiter, Dice).
• Exceptional leadership, interpersonal, and communication skills.
• Bachelor's degree required; Master's degree in Business, HR, or related field preferred.

Preferred Skills:

• Experience in VMS/MSP environments
• Track record in scaling recruitment teams or opening new market segments
• Strong data-driven mindset and decision-making capability
• Proficiency in CRM and reporting tools