Sr. Technical Support Engineer

About Cybage:

Founded in 1995, Cybage Software Pvt. Ltd is a technology consulting organization specialized in outsourced product engineering services. As a leader in the Technology and product engineering space, Cybage works with some of the world’s best independent software vendors. Our solutions are focused on modern technologies and are enabled by a scientific, data driven system called Decision Mines™ for Digital Excellence. This unique model de-risks our approach, provides better predictability, and ensures a better value per unit cost for our clients.

An ISO 27001 certified company based in Pune, India that is partnered with more than 200 global software houses of fine repute. The array of services includes Product Engineering (OPD), Enterprise Business Solutions, Value Added Services, and Idea Incubation Services. Cybage specializes in the implementation of the Offshore Development Center (ODC) model.

You will get an opportunity to be a part of a highly skilled talent pool of more than 8000 employees. Apart from Pune, we have our operations hub in GNR and Hyderabad as well and we have also marked our presence in North America, Canada, UK, Europe, Japan, Australia, and Singapore. We provide seamless services and dependable deliveries to our clients from diverse industry verticals such as Media and Entertainment, Travel and Hospitality, Online Retail, Healthcare, SCM and Technology.

Key Responsibilities:

1. SharePoint Administration & Governance

• Manage

  SharePoint Online sites

  , site collections, libraries, and content lifecycle.
• Handle

  user permissions, access requests, group management

  , and secure sharing policies.
• Implement and enforce

  governance, security, and data retention policies

  .
• Monitor storage usage, compliance, and version control.

2. Multi-Tenant & External Collaboration

• Configure and support

  Microsoft Multi-Tenant Organization (MTO)

  environments.
• Manage

  cross-tenant access

  , federation settings, external user onboarding, and guest access.
• Troubleshoot authentication, login issues, and permission conflicts for external partners.

3. Entra ID / Azure AD Administration

• Support identity and access management using

  Microsoft Entra / Azure AD

  .
• Create and manage security groups, conditional access policies, and authentication controls.
• Support SSO, MFA, and directory sync configurations.

4. Incident & Problem Management

• Act as

  Level 2/3 support

  for SharePoint and collaboration-related incidents.
• Follow

  ITIL processes

  for incident, problem, and change management.
• Conduct root cause analysis and implement permanent resolutions.

5. Licensing & Reporting

• Track and manage

  Microsoft 365 license allocation and usage

  .
• Generate usage reports, audit logs, and compliance dashboards.

Mandatory Skills

• SharePoint Online Administration
• Microsoft Entra / Azure AD
• User Access & Permission Management
• Governance & Compliance Support

Good to Have Skills

• OneDrive for Business Management
• Microsoft Multi-Tenant Organization (MTO)
• Cross-Tenant Access Configuration & External Sharing
• PowerShell scripting (basic automation)

Qualifications

• Bachelor’s degree in IT, Computer Science, or related field
• Microsoft Certifications (preferred):

• MS-700, SC-300, MS-900, or AZ-104

Key Attributes

• Strong problem-solving and analytical skills
• Excellent communication and stakeholder handling
• Ability to work independently and handle critical incidents under SLA