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Ruckus Networks
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Sr. Technical Support Engineer

Sr. Technical Support Engineer

Ruckus Networks

3 - 8 years

5 - 10 Lacs

bengaluru

Posted:2 days ago| Platform:

Apply

Skills Required

automation linux networking dns ccna troubleshooting technical support dhcp crm python

Work Mode

Work from Office

Job Type

Full Time

Job Description

In our always on world, we believe it s essential to have a genuine connection with the work you do.

Due to continuous growth, CommScope is looking to hire Sr Technical Support Engineer to be based at our site in Bangalore.

We are seeking a skilled and proactive professional to provide operational and support for our products with strong focus on networking and cloud based infrastructure. This role is critical in ensuring high availability, performance, and stability of the product in a live environment. Experience with network monitoring and a basic understanding of video headend technologies is a strong plus.

How Youll Help Us Connect the World:

Assist in maintaining and troubleshooting cloud-based infrastructure (AWS/GCP/Azure) supporting the product
Handle alerts, incidents, and on-call duties; provide technical support via multiple channels.
Work with cross-functional teams across locations; support internal and external users through Phone, Email, CRM and various other tools.
Create and maintain technical documentation for procedures and findings.
Follow organizational policies; contribute to root cause analysis and process enhancements.
Support internal users and engineering teams by analyzing system behavior, logs, and performance metrics.
Participate in root cause analysis and post-mortem reviews for critical incidents
Document technical findings, standard procedures, and platform behavior for internal knowledge sharing

Required Qualifications for Consideration:

Bachelor s degree in Computer Science, Electronics, Networking, or related discipline
3+ years of relevant experience in technical or network/system support roles
Relevant certifications (CCNA, CompTIA Network+, SCTE, AWS Certified Cloud Practitioner) are a plusSkilled in interpreting technical documents, schematics, and system diagrams
Strong problem-solving, communication, and documentation skills
Proficient in networking concepts like TCP/IP, DNS, DHCP, VLANs, NAT, routing/switching
Experienced with virtualization platforms such as VMware vSphere/ESXi, KVM, and Hyper-V
Knowledgeable in Linux systems including Rocky, RedHat, and Ubuntu; capable of configuring routers and switches
Familiar with DOCSIS, CMTS platforms, RF signals, and broadband infrastructure
Experienced with network monitoring tools like PRTG, Zabbix, SolarWinds, Elastic, Grafana, and Prometheus
Understanding of headend systems used in cable or IPTV environments
Basic working knowledge of Docker and Kubernetes for containerization and orchestration
Scripting skills in Python, Shell, or Bash for automation and data collection tasks

What Happens After You Apply:

Learn how to prepare yourself for the next steps in our hiring process by visiting https: / / jobs.commscope.com / content / How-We-Hire / locale=en_US

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Sr. Technical Support Engineer