Sr. Manager, Solution Architect, ServiceNow App Engine

Responsibilities

• Configuration/Customization of the ServiceNow platform, including creating workflows.
• Lead the conceptualization, design, development, implementation, and maintenance of new and existing features for the existing portfolio of applications for a business area.
• Design, code, configure, unit test, maintain, and document software deliverables using agreed-upon standards and tools.
• Build service requests from customer requirements including requests, request items and tasks using workflows (manage data flows from the customer to the support teams providing the service).
• Use scripting tools and ServiceNow functionality to automate rote tasks fulfillment in ServiceNow.
• Perform integrations and process automation using Service Now Orchestration.
• Load, manipulate and maintain data between ServiceNow and other systems.
• Perform system and integration testing with sample and live data Monitor health, usage and overall compliance of the application.
• Collaborate with team members and business users to clarify requirements and confirm design/implementation.
• Follow set coding best practices and standards.
• Foster a collaborative and team-oriented environment.
• Adhere to the system development life cycle (SDLC) processes.
• Test and debug team solutions.
• Participate in on-call rotation to troubleshoot and prioritize Incidents assigned to team.
• Document processes/solutions/fixes in Knowledge Base.
• Maintain a regular and predictable work schedule.
• Establish and maintain effective working relationships within the department, the Strategic Business Units, Strategic Support Units and the Company. Interact appropriately with others in order to maintain a positive and productive work environment.
• Perform other duties as necessary.
  

Qualifications

• BS degree or higher in Information Technology or a related technical field plus 2 or more years of related experience.
• Strong analytical, problem-solving, and collaborative skills.
• Thorough understanding of ITIL/ITSM processes.
• ServiceNow implementation experience in ITSM modules (Incident, Problem, Change, CMDB & Asset).
• Experience in CMDB, Discovery and integration with other external modules.
• Hands-on experience in Glide and Jelly Scripting, Java Script, HTML, XML, & AJAX.
• Experience with Integrations with 3rd party tools using (web services, SOAP, email, MID, etc.)
• Hands-on experience developing using JavaScript.
• Hands-on experience working with relational databases.
• Hands-on experience with web UI development technologies that include HTML, CSS, and AJAX.
• Knowledge of one or more of the following: HTML/CSS, AJAX, Jelly, JSON, AngularJS.
• ServiceNow Certified Application Developer.
• Experience utilizing Agile/SCRUM Methodologies.
• Understanding of the systems development life cycle (SDLC) processes.
• Strong understanding of troubleshooting principles and practices
• Ability to work independently and take initiative in problem-solving
• Proficient critical thinking, analytical, problem-solving, and reasoning skills
• Must be able to learn and support new and fast-changing technologies
  

Preferred Qualifications

• Excellent communication skills and strong customer service skills