Sr Manager-Revenue Assurance

Job Description:

Designation-Senior Manager - Revenue Assurance

Program

Specialization required Computer Sciences/Communication/Engineer + MBA or CA or Similar 10 + Relevant Experience

Location: Dighi, Pune

About the Team and Function

Objective

Revenue Assurance is a function within telecommunication companies which provides services to review data quality and process improvement methods that improve profits, revenues and cash flows without influencing demand.

The Function closely work with most of Cross functional teams within company i.e. IT, Network, Sales, Marketing, Customer experience and product to understand business model and services companies offer and deploy controls to identify process gaps and minimize associated leakages and cost.

Purpose of your Role The purpose of this position is to support Head of Revenue Assurance in developing Assurance strategy & work with Revenue Assurance team in the deliverance function

objectives. Employee is expected to provide assurance on the accuracy and completeness of the

Company s data, revenues, minimize instances of negative customer experience and continuously improve business & operational performance efficiency through the Business Assurance Cycle of Prevention, Detection, Analysis, and Response.

Key Responsibilities:

Support in Development & execution of comprehensive Revenue Assurance Framework & Strategy comprising of a mix of operational practices, Policies, Procedures and Automated tools to protect revenue, profits and brand image.

Work with RA team and business units with regards to RA activities & prevalence of known high-exposure risks within the company s operations and collaborate to drive essential cross-business change to limit revenue leakages and related risks and optimize savings.

Develop Appropriate reporting, continuously reviewing and identifying improvements where appropriate.

Ensure that all relevant MIS reports are prepared according to prescribed formats and schedules, so that information on RA is provided to enable analysis of the function s and business performance to support senior management decision-making.

Support in detection of Revenue Leakage, Loss to savings ratio & % Recovery on incidents of leakage are as per industry benchmarks.

You Are

(behaviors to display - DRIVE) Collaborate with various business units to proactively and reactively address identified risks and execute solutions to arrive at acceptable and balanced business risk and customer experience positions.

Work on to proactively assess risks, recommend controls, test & validate the deployed changes & controls to mitigate risks to revenues, profits and related customer experience in existing and planned business operations, products, services and infrastructure components.

Contact group: Internal/External:

Purpose:

IT - Billing & BSS Operations Internal Discussion and Escalation for Resolution of IT related issues

As & when required

OSS/Network Operations Internal Discussion and Escalation for Resolution of Network issues

As & when required

Business/Product Internal Marketing - Pricing, validation of Business Cases & implementation of changes.

Product/Segment Teams

Launch approval for product launches

Segment - Escalation of product/promotion related issues as & when required

Customer Care Internal Collaboration with customer care team as & when required

Finance Internal Discussion and support As and when required

You have experience in (including any education background & Certifications) B.E. / B. tech Degree Computer Science, Electronics & Communication + MBA / CA or Similar

Strong and effective communicators

Effective Document writing and Presentation skills

Think strategically.

Achieve tangible results.

Lead breakthrough change.

Exceed customer expectations.

Nurture, Inspire and Motivate

Target win-win outcomes