Position TitleSr. Manager - Continuous Improvement & TransformationFunction/GroupGlobal Shared Services (GSS)LocationMumbaiShift Timing11 am to 8 pm ISTRole Reports toCI Leader (US)Remote/Hybrid/in-OfficeHybrid
About General Mills
We make food the world loves: 100 brands. In 100 countries. Across six continents.
With iconic brands like Cheerios, Pillsbury, Betty Crocker, Nature Valley, and Häagen-Dazs, we’ve been serving up food the world loves for 155 years (and counting). Each of our brands has a unique story to tell.How we make our food is as important as the food we make. Our values are baked into our legacy and continue to accelerateus into the future as an innovative force for good. General Mills was founded in 1866 when Cadwallader Washburn boldly bought the largest flour mill west of the Mississippi. That pioneering spirit lives on today through our leadership team who upholds a vision of relentless innovation while being a force for good. For more details check out http://www.generalmills.comGeneral Mills India Center (GIC) is our global capability center in Mumbai that works as an extension of our global organization delivering business value, service excellence and growth, while standing for good for our planet and people.With our team of 1800+ professionals, we deliver superior value across the areas of Supply chain (SC) , Digital & Technology (D&T) Innovation, Technology & Quality (ITQ), Consumer and Market Intelligence (CMI), Sales Strategy & Intelligence (SSI) , Global Shared Services (GSS) , Finance Shared Services (FSS) and Human Resources Shared Services (HRSS).For more details check out https://www.generalmills.co.inWe advocate for advancing equity and inclusion to create more equitable workplaces and a better tomorrow.
Job Overview
Function Overview
Global Shared Services (GSS) enables General Mills to compete and win every day with a relentless focus on service excellence. Our Shared Services model leverages domain excellence to drive scaled cost-efficient delivery. We do that by delivering our services with a balance between cost and capability; increasing productivity through optimized processes and tools; and upholding company standards, policies, and practices. GSS touches virtually every aspect of the General Mills enterprise, including EmployeeServices, Business Services, Global Workforce Solutions, and Global Data Governance Services.For more details about General Mills please visit this Link
Purpose of the role
This role will lead continuous improvement initiatives which are of large scale, high complexity, and/or transformation in nature at the GIC and across the enterprise. The Senior Manager CI will play a key role in managing relationships with the GIC Management Team, driving alignment on how to best leverage CI in achieving their strategies. This role will provide coaching and guidance to deliver solutions based on Lean thinking/methods. This role will also have responsibility for learning and development content and approach to build and embed CI capabilities at the GIC and across the enterprise. Additionally, this role will provide coaching and guidance to the CI Managers.This role will lead site-wide CI initiatives and provide thought leadership to MT for site-wide/functional strategic initiatives.
Key Accountabilities
Lead and support CI initiatives that accelerate business results
- Apply CI Engagement Model while meeting customers where they are.
- Partner with business leaders to achieve results through consultation on business process management, problem solving, change management, and risk management.
- Lead/drive improvement initiatives by expertly leveraging optimal methodologies and/or frameworks.
- Incorporate Change Mgmt. and Project Mgmt. principles for optimal and sustainable results.
- Support RWRP initiatives with the activation of our CI capabilities
Provide strong business partnership and proactively identify CI opportunities
- Engage with senior leader stakeholders regularly and pulse in at critical apertures (e.g., OGSM season)
- Remain knowledgeable in and leverage industry leading practices
- Drive connections with Enablement Services to intentionally integrate capabilities
- Partner with D&T to leverage automation to 1) increase the effectiveness and efficiency of our op model, and 2) democratize CI principles in consumable, usable formats to drive enterprise-wide CI capability building
Advance CI Capabilities & Culture
- Own CI Community of Practice strategy; Coach CI SPOCs in process excellence
- Build continuous improvement capabilities across the enterprise through training, coaching and hands-on support.
- Support the development and skill building of the CI Managers (GIC) and CI Consultants (US)
- Lead events (e.g., CI Festival) & activities (e.g., CI Podcast) to drive GIC employee engagement
- Own CI processes, frameworks, and capabilities
Minimum Qualifications
- Education – Full time graduation from an accredited university (Mandatory- Note: This is the minimum education criteria which cannot be altered)
- Minimum years of related experience required: 8
Preferred Qualifications
- Preferred Degree Requirements: Masters
- Preferred Major Area of Study: Shared Service Operations / Business / Engineering
- Preferred Professional Certifications: LEAN Six Sigma (Yellow, Green, or Black Belt)
- Preferred years of related experience: 10
Technical Skills
Specific Job Experience or Skills Needed
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Visio)
- Lean & Continuous improvement methodology & tools
- Change Management principles
- Project Management principles
Soft Skills
- Proven ability to effectively navigate a matrixed, global organization
- Strong business acumen and leadership skills
- Keen learner, process driven, and strong bias for action; Sense of urgency and ownership of resolution
- Strong collaboration skills and ability to partner with customers to drive results
- Strong change management skills
- Excellent critical thinking and problem-solving skills
- Excellent communication skills with the ability to interact with all levels of the organization
- Proven ability to influence without authority
- Proven ability to facilitate groups of all sizes
- Comfortable and flexible when dealing with ambiguity and/or change
- Willingness and ability to engage in productive discourse (challenge/question)
Additional Information
Manager of two direct reports (currently)
Company Overview
We exist to make food the world loves. But we do more than that. Our company is a place that prioritizes being a force for good, a place to expand learning, explore new perspectives and reimagine new possibilities, every day. We look for people who want to bring their best — bold thinkers with big hearts who challenge one other and grow together. Because becoming the undisputed leader in food means surrounding ourselves with people who are hungry for what’s next.
