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Job Description
The ideal candidate is passionate about ServiceNow technology and is an excellent translator of business needs and user needs into technical deliverables. This role will work with business partners and developers and is responsible for technical delivery of the HR roadmaps as well as facing off with senior business and technology partners. The role is also accountable for configuration and development on the ServiceNow HRSD platform. The position offers an outstanding opportunity to work with a diverse group of people around the globe and to use your skill sets to deliver intuitive, valuable products.
Key Responsibilities / Duties:
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Provide functional and technical knowledge and analysis on ServiceNow HRSD capabilities to support HR business users.
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Participate/lead in Agile squad ceremonies to support the squad’s high level of productivity, effective communication and collaboration between the squad and its stakeholders.
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Establish expertise in ServiceNow HRSD to provide advisory services to team members on new updates or capabilities. Engage with ServiceNow vendor and community to stay updates on new features and developments. Responsible for ensuring all ServiceNow deliverables are aligned to industry best practices.
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Perform all activities required to deliver outcomes, including analysis, design, development, testing, documentation and training, etc. as needed.
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Provide guidance and oversight of other developer resources. Coordinate activities and tasks with ServiceNow platform team.
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Collaborate with other team members supporting Invesco/HR solutions (i.e. Workday) to ensure designed solutions are logical and rational end to end.
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Engage and support Invesco Technology strategic direction and adhere to enterprise architecture designs.
Work Experience / Knowledge:
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5-10 years of experience in the development and implementation of software or information technology systems.
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2-5 years of experience with ServiceNow
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Experience with implementation and development experience in ServiceNow HRSD solution
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Experience with Performance Analytics and ServiceNow reporting.
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Experience with creating dashboards and service level metrics in ServiceNow.
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Experience in Employee Service Center and Service Portal, Configure Client Scripts, UI Policies
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Experience in developing ServiceNow scoped applications, ACLs (Access Control Lists), data-feeds, dashboards, data policy, notifications, email scripts etc
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Preferred experience in integrating external products like RPA’s, Ticketing tools, Monitoring tools with ServiceNow
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Preferred experience in developing Service catalogs, Workflow /Flow Designer, Catalog scripts, macros etc
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Preferred experience in ServiceNow Scripting like Scripted Rest APIs, Business rules, client scripts etc
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Preferred experience in using ServiceNow REST API, as well as XML and JSON knowledge
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Understanding technical aspects, including reading / writing code and being able to help the development team in analysis and debugging when needed
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Demonstrated capabilities to understand the application landscape, various touch points, and impact analysis
Skills / Other Personal Attributes Required:
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Enjoy challenging and thought-provoking work and have a strong desire to learn and progress (motivated enough to self-learn)
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Ability to collaborate and influence with business clients and team members
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Must have good organization and planning skills – capable of managing own workload
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Be able to work under pressure and multi-task while remaining professional and courteous
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Exceptional ability to analyze requirements / problems and to propose innovative but workable solutions
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Team player, open minded, flexible, and willing to listen for other people’s opinions.
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Interpersonal skills necessary to effectively communicate over the phone and via email with a variety of individuals at all technical levels are required.
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Excellent verbal and written skills
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Experience with implementing ServiceNow HR Service Delivery preferred.
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Experience working in an Agile development environment preferred
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Familiarity with JIRA and scaled Agile.
Formal Education: (minimum requirement to perform job duties)
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A Bachelor’s Degree in Computer Information Systems, Computer Science is preferred or commensurate relevant work experience
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Master’s degree (or equivalent) highly desired.
License/Registration/Certification: (minimum requirement to perform job duties)
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ServiceNow certifications is a plus.
Full Time / Part Time
Full time
Worker Type
Employee
Job Exempt (Yes / No)
Yes
Workplace Model
At Invesco, our workplace model supports our culture and meets the needs of our clients while providing flexibility our employees value. As a full-time employee, compliance with the workplace policy means working with your direct manager to create a schedule where you will work in your designated office at least three days a week, with two days working outside an Invesco office.
Why Invesco
In Invesco, we act with integrity and do meaningful work to create impact for our stakeholders. We believe our culture is stronger when we all feel we belong, and we respect each other’s identities, lives, health, and well-being. We come together to create better solutions for our clients, our business and each other by building on different voices and perspectives. We nurture and encourage each other to ensure our meaningful growth, both personally and professionally.
We believe in diverse, inclusive, and supportive workplace where everyone feels equally valued, and this starts at the top with our senior leaders having diversity and inclusion goals. Our global focus on diversity and inclusion has grown exponentially and we encourage connection and community through our many employee-led Business Resource Groups (BRGs).
What’s in it for you?
As an organization we support personal needs, diverse backgrounds and provide internal networks, as well as opportunities to get involved in the community and in the world.
Our benefit policy includes but not limited to:
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Competitive Compensation
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Flexible, Hybrid Work
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30 days’ Annual Leave + Public Holidays
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Life Insurance
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Retirement Planning
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Group Personal Accident Insurance
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Medical Insurance for Employee and Family
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Annual Health Check-up
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26 weeks Maternity Leave
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Paternal Leave
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Adoption Leave
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Near site Childcare Facility
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Employee Assistance Program
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Study Support
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Employee Stock Purchase Plan
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ESG Commitments and Goals
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Business Resource Groups
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Career Development Programs
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Mentoring Programs
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Invesco Cares
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Dress for your Day
In Invesco, we offer development opportunities that help you thrive as a lifelong learner in a constantly evolving business environment and ensure your constant growth. Our AI enabled learning platform delivers curated content based on your role and interest. We ensure our manager and leaders also have many opportunities to advance their skills and competencies that becomes pivotal in their continuous pursuit of performance excellence.
To know more about us
About Invesco:
https://www.invesco.com/corporate/en/home.html
About our Culture:
https://www.invesco.com/corporate/en/about-us/our-culture.html
About our D&I policy:
https://www.invesco.com/corporate/en/our-commitments/diversity-and-inclusion.html
About our CR program:
https://www.invesco.com/corporate/en/our-commitments/corporate-responsibility.html
Apply for the role @ Invesco Careers:
https://careers.invesco.com/india/
