Job
Description
As one of the world s leading asset managers, Invesco is dedicated to helping investors worldwide achieve their financial objectives. By delivering the combined power of our distinctive investment management capabilities, we provide a wide range of investment strategies and vehicles to our clients around the world. If youre looking for challenging work, smart colleagues, and a global employer with a social conscience, come explore your potential at Invesco. Make a difference every day! Job Description KEY RESPONSIBILITIES / DUTIES: - Resolve application issues, raised by clients on a day-to-day basis, in an effective and timely manner - Maintain system support documentation for all supported applications, ensuring it is kept up to date - Monitor system integrity through daily system checks, to ensure a high standard of service is provided to clients - Assist with regular system upgrades on applications by reviewing functionality changes (new/amended), system testing, client training and updating of support documentation - Advise the team leader in developing improvements to support team processes and procedures and ensure agreed procedures are followed - Provide out of hours, weekend and bank holiday support when required as agreed with Team Lead - Assist with small enhancements on supported systems from time to time - Assist with developing improvements to team processes and procedures WORK EXPERIENCE/ KNOWLEDGE: - 3 to 5 years of Data Support experience with Sql Server. - 1 to 3 years experience with Informatica PowerCenter. - Knowledge of Salesforce with willingness to learn. - Basic experience scripting with Python. - Experience working with Agile/scrum software development framework is a plus - Experience in the Financial Services industry is a plus SKILLS OTHER PERSONAL ATTRIBUTES REQUIRED: - Must have exceptional ability in diagnosing and solving information system problems while maintaining professionalism and courtesy. - Ability to execute on deliverables, establish priorities, meet deadlines, and concentrate on detailed information in a fast paced, demanding work environment. - Interpersonal skills necessary to effectively interact and communicate in person, over the phone, via teleconference and via email throughout the organization with a variety of individuals at all technical levels is required. - Must be able to execute assignments with moderate direction. - Strong Work ethic is required. FORMAL EDUCATION: (minimum requirement to perform job duties) - Bachelor degree in Management Information Systems, Computer Information Systems, Computer Science, Business Administration, or related field is preferred or commensurate relevant work experience. WORKING CONDITIONS: - Normally works a regular schedule of hours, however hours may vary depending upon the project or assignment. - Hybrid office work schedule. 3 days in office required. - Hours include evenings and/or weekends, public holidays and may occasionally include 24 hour a day on call support by cell phone. Full Time / Part Time Full time Worker Type Employee Job Exempt (Yes / No) Yes Workplace Model Why Invesco What s in it for you? Our benefit policy includes but not limited to: Competitive Compensation Flexible, Hybrid Work 30 days Annual Leave + Public Holidays Life Insurance Retirement Planning Group Personal Accident Insurance Medical Insurance for Employee and Family Annual Health Check-up 26 weeks Maternity Leave Paternal Leave Adoption Leave Near site Childcare Facility Employee Assistance Program Study Support Employee Stock Purchase Plan ESG Commitments and Goals Business Resource Groups Career Development Programs Mentoring Programs Invesco Cares Dress for your Day As one of the world s leading asset managers, Invesco is dedicated to helping investors worldwide achieve their financial objectives. By delivering the combined power of our distinctive investment management capabilities, we provide a wide range of investment strategies and vehicles to our clients around the world. If youre looking for challenging work, smart colleagues, and a global employer with a social conscience, come explore your potential at Invesco. Make a difference every day! Job Description KEY RESPONSIBILITIES / DUTIES: - Resolve application issues, raised by clients on a day-to-day basis, in an effective and timely manner - Maintain system support documentation for all supported applications, ensuring it is kept up to date - Monitor system integrity through daily system checks, to ensure a high standard of service is provided to clients - Assist with regular system upgrades on applications by reviewing functionality changes (new/amended), system testing, client training and updating of support documentation - Advise the team leader in developing improvements to support team processes and procedures and ensure agreed procedures are followed - Provide out of hours, weekend and bank holiday support when required as agreed with Team Lead - Assist with small enhancements on supported systems from time to time - Assist with developing improvements to team processes and procedures WORK EXPERIENCE/ KNOWLEDGE: - 3 to 5 years of Data Support experience with Sql Server. - 1 to 3 years experience with Informatica PowerCenter. - Knowledge of Salesforce with willingness to learn. - Basic experience scripting with Python. - Experience working with Agile/scrum software development framework is a plus - Experience in the Financial Services industry is a plus SKILLS OTHER PERSONAL ATTRIBUTES REQUIRED: - Must have exceptional ability in diagnosing and solving information system problems while maintaining professionalism and courtesy. - Ability to execute on deliverables, establish priorities, meet deadlines, and concentrate on detailed information in a fast paced, demanding work environment. - Interpersonal skills necessary to effectively interact and communicate in person, over the phone, via teleconference and via email throughout the organization with a variety of individuals at all technical levels is required. - Must be able to execute assignments with moderate direction. - Strong Work ethic is required. FORMAL EDUCATION: (minimum requirement to perform job duties) - Bachelor degree in Management Information Systems, Computer Information Systems, Computer Science, Business Administration, or related field is preferred or commensurate relevant work experience. WORKING CONDITIONS: - Normally works a regular schedule of hours, however hours may vary depending upon the project or assignment. - Hybrid office work schedule. 3 days in office required. - Hours include evenings and/or weekends, public holidays and may occasionally include 24 hour a day on call support by cell phone. Full Time / Part Time Full time Worker Type Employee Job Exempt (Yes / No) Yes Workplace Model Why Invesco What s in it for you? Our benefit policy includes but not limited to: Competitive Compensation Flexible, Hybrid Work 30 days Annual Leave + Public Holidays Life Insurance Retirement Planning Group Personal Accident Insurance Medical Insurance for Employee and Family Annual Health Check-up 26 weeks Maternity Leave Paternal Leave Adoption Leave Near site Childcare Facility Employee Assistance Program Study Support Employee Stock Purchase Plan ESG Commitments and Goals Business Resource Groups Career Development Programs Mentoring Programs Invesco Cares Dress for your Day
