Sr. Associate Director, Technology Management

In This Role, You Will

• Work collaboratively with GPS Technology & Business heads to provide inputs to the strategy. Follow on to oversee & execute that strategy. Alongside establishing delivery governance process and managing technology infrastructure and resourcing and budget allocations.
• Continually evaluating, prioritizing, and managing Investigation’s portfolio initiatives and maintaining a close working relationship with the Product, Delivery & Business Client Services Leads across GPS tech and non-GPS workstreams.
• Leading as a key relationship manager & Program Lead between Payments Technology, Wholesale IT, Payment Operations and other partner systems for all things Payment enquiry, support request & complaints management, becoming an expert in both Operations and Technology product practices
• Leading as a Delivery Lead to ensure the releases of prioritized functionalities / enhancements are implemented as per roadmap and in an efficient and least impactful way
• Bringing innovation ideas and developments to Payments Technology systems & processes to shape the GPS Technology strategy and ensure that foundational capabilities are invested in to develop and maintain a leadership position in the space
• Representing GPS Technology Investigations teams and ensuring that the Delivery best practices are observed and creating autonomous code quality & peer review processes.
• Managing growth and affordability, ensuring effective business management of Payments Client Servicing technology solutions
• Being passionate about all elements of testing to ensure that the program governance is at its optimal & effective best all through a cycle of each initiative. Ensuring financials and delivery cadences’ best practices are established and measured with improvement goals developed; to ensure an autonomous change process enabling fully tested & compliant releases against all functional & non-functional requirements.
  

• 15-18 years’ experience in Technology Portfolio, Program and Delivery Management. Aligning with Group strategy, creating synergy with other country/regional teams, the role requires interaction with numerous entities on a Global basis in way that creates confidence and buy-in but sets clear unambiguous direction. Equally own and manage department strategy regarding systems/technology and compliance with regulations.
• Assess program/project performance and aim to maximize ROI. Proven experience in leading large engineering practices and deliver of complex engineering solutions. Ability to self-monitor progress against objectives, and proactively keep leadership apprised of key issues.
• Senior stakeholder management and ability to manage high/critical escalations. Develop and control deadlines, budgets and activities. Apply change, risk and resource management.
• Formulate, organize and monitor inter-connected projects; and co-ordinate cross-project activities. Assume responsibility for the program’s people and vendors. Lead and evaluate program, project managers and other team resources.
• Accomplish information technology staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures. Prepare / review Dashboards on projects, programs for various senior stakeholders.
• Maintain staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities.
• Ability to lead Scrum & Scrum of Scrum. Assess program/project performance and aim to maximize ROI. Where required, lead technological research (POCs) by studying organization goals, strategies, practices, and user projects.
• Maintain organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies.
• Complete projects by coordinating resources and timetables with other/external departments and IT Operations team. Lead and face off Program/Department level audits. Internally verify application results by conducting system audits of technologies implemented.
• Preserve assets by implementing disaster recovery and back-up procedures and information security and control structures. Accomplish financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective action The successful candidate will also meet the following requirements: (Good to have Requirements)
• Good understanding of Payments Domain, especially Corporate/Commercial Payments and ISO 20022 Implementations
• Good understanding of GCP Cloud implementations and program deliveries
• Strong Scaled Agile and Program Management Tooling (JIRA, Confluence)
• Familiar with Finance Management, vendors & partner system engagement, etc