Sports Venue Manager

Job Title: Venue Manager – ArenaZ

Location: Chennai 1 Open position, Delhi 2 Open positions

Position Type: Full-Time

Salary - Up to 3.6 LPA

Reports To: Business Manager/ City Manager

Job Overview:

Key Responsibilities:

1. Venue Operations:

• Oversee the day-to-day management of the sports arena, ensuring it is fully operational, well-maintained, and meets safety standards.

• Manage facility staff, including event coordinators, custodial staff, security, and technicians.

• Coordinate the scheduling and logistics for events, including sporting events, concerts, corporate functions, and community programs.

• Develop and enforce policies and procedures for venue operations, including crowd control, security, guest services, and emergency protocols.

• Maintain relationships with external vendors and contractors for the provision of goods and services (e.g., concessions, security, A/V services).

2. Marketing & Promotion:

• Develop and implement marketing strategies to promote events, drive attendance, and elevate the arena’s brand within the community.

• Create compelling digital content for the venue’s website, social media platforms, email newsletters, and other marketing channels.

• Oversee advertising efforts, including print, digital, and outdoor marketing, ensuring consistency and effectiveness.

• Build and maintain relationships with local media outlets for event promotion and coverage.

• Design and execute loyalty and promotional campaigns to increase repeat business and customer engagement.

• Analyze marketing data and audience insights to continually optimize promotional efforts and increase visibility.

3. Business Development:

• Identify and pursue new business opportunities to maximize the venue’s revenue, including corporate partnerships, sponsorships, and additional event bookings.

• Develop and maintain relationships with sports teams, event organizers, sponsors, and other key stakeholders.

• Negotiate contracts and pricing for events, ensuring the best terms for the venue while aligning with market demands.

• Explore and implement new revenue streams, including premium seating options, VIP packages, and merchandise sales.

• Monitor industry trends and competitor activities to identify new business opportunities and maintain the arena’s competitive edge.

• Collaborate with the finance team to set and achieve financial goals and budget targets for the venue.

4. Customer Service & Community Engagement:

• Always ensure a high standard of customer service, from pre-event planning to post-event follow-up.

• Address customer inquiries, complaints, and feedback promptly and professionally.

• Develop and implement strategies to enhance the overall guest experience, ensuring visitors have a memorable time at the arena.

• Build community relationships through outreach initiatives, such as local partnerships, charity events, and youth sports programs.

• Organize fan engagement events and activities, ensuring the arena remains a hub for community involvement.

Key Qualifications:

• Bachelor’s degree in Sports Management, Business Administration, Marketing, or a related field (preferred).

• Minimum of 3 years of experience in venue management, sports facility operations, or related fields.

• Strong understanding of event coordination, marketing, and revenue generation strategies.

• Experience managing teams and working with cross-functional departments.

• Knowledge of the sports industry and an understanding of the local market.

• Exceptional organizational, communication, and interpersonal skills.

• Proficiency in event management software, CRM systems, and Microsoft Office Suite.

• Ability to work flexible hours, including evenings, weekends, and holidays, depending on event schedules.

Desired Skills:

• Proven track record in driving business growth through creative marketing and business development strategies.

• Strong financial acumen with the ability to create and manage budgets, forecasts, and financial reports.

• Knowledge of sponsorship sales and partnership management.

• Ability to thrive in a fast-paced, high-pressure environment.

• Passion for sports and community engagement.

If you meet the requirements called out, please Apply, or send your resume with a covering letter calling out why you are the right candidate to job@sportzvillage.com.

Please mention the Job Title and Location applied for in the Subject Last date to send application 30th July 2025